Pueblo Dodge Chrysler Jeep RAM - Service Center

Had an appointment today 9/16/21 for my 2018 ram 3500 to have trans and nav reprogramed made the appointment over 2 wks ago and even got a reminder call from a real person yesterday as reminder. Drive 1hr 1 have trans and nav reprogramed made the appointment over 2 wks ago and even got a reminder call from a real person yesterday as reminder. Drive 1hr 15 min to get there only to find out the tech is off until Monday. Service writer said he tried to call me but were already out of cell coverage but there was no voice message at all. They have now LOST my business. We also have a 2016 Jeep Grand Cherokee we bought there and have always taken both vehicles there for everything. Not anymore for sales or service. By the way will be looking for new jeep next year somewhere else. More

New Fiat Customer, first visit Tuesday, April 21, 2020 UPDATE TO ORIGINAL REVIEW:. Visited dealership again, today I did not have to wait, everyone was wearing a mask and they sho Tuesday, April 21, 2020 UPDATE TO ORIGINAL REVIEW:. Visited dealership again, today I did not have to wait, everyone was wearing a mask and they showed me that my coolant was in deed OK. (when I looked, the "overflow" reservoir looked empty) I learned that it was supposed to be. The "malfunction" light was checked and reset. May or may not come on again. It had nothing to do with the coolant, as I assumed on Friday. All said, I've updated my rating to a three. Going forward dealership needs to wear masks, and KEEP things clean and safe. Pay closer attention to people who make an appointment relative to the Express Lane. ORIGINAL REVIEW: I phoned on Wednesday and explained to service attendant, Leslie that I had a 2012 Fiat and because of Covit-19 I could not drive to Larry H Miller in Denver, where I usually get service. I needed an oil change but more importantly, I needed more coolant, I was nearly out! I explained that I also needed a new cap for my washer fluid. She said she would order and I made an APPOINTMENT for 11:00 a.m.on Friday. I arrived and no one knew about my apt. in the Express Lane. They sent me inside to find Leslie, she lead me out again to service. (let the door swing in my face).. I was wearing a mask; I saw one other customer and one sales person wearing a mask. While I waited outside I watched at least 25 people come and go - no masks. I thought the governor said they should be used! If I wear a mask, it protects YOU. IF YOU do not wear a mask - I'm NOT PROTECTED. YOUR FRONT LINE PEOPLE DEALING WITH THE PUBLIC NEED TO WEAR MASKS!! After I waited nearly two hours for my oil change (who needs an appointment) I paid $92.00 and left. On the way home, the "malfunction light" came on. When I got home I popped the hood and to my surprise and amazement NO COOLANT HAD BEEN ADDED. I called and Colin was gone and the guy I talked to said he had four people ahead of me and they closed at 5:00. Now I'm no expert, but I believe it would take only minutes to add coolant. As good customer service, I believe they should have taken care of it. I now have to make another trip. May I state if it weren't for this coolant business, I would have waited for Covit-19 restrictions to pass and gone to Denver! For me this was an essential need. More

Liars and very rude and very unprofessional. They wont stop sending me letters in the mail to buy a car I no longer own. I've asked time and time again to be taken off their list but never happens. They d stop sending me letters in the mail to buy a car I no longer own. I've asked time and time again to be taken off their list but never happens. They dont do it and they will hang up on me mid conversation like ALEX the sales manager did today when I asked him. More

Happy customer I purchased our last two vehicles at the Pueblo Dodge Dealership on Hwy 50. Sales people great to work with, I have all our service completed at the I purchased our last two vehicles at the Pueblo Dodge Dealership on Hwy 50. Sales people great to work with, I have all our service completed at the Dealership. Very helpful, friendly, great service and value! I purchased the Extended warranty and that has been wonderful! The courtesy driver service will drop you off and pick you up later. Dan is very pleasant helpful and reliable! Laslie is very often my service advisor, I trust her recommendations and she resolved your issues. The quick change oil center is excellent too! I highly recommend this dealership. More

Friendly, pleasant staff and excellent service I've brought my 2017 Chrysler Pacifica in to Pueblo Dodge on several occasions since I moved to town and I always get top-notch service. The staff is I've brought my 2017 Chrysler Pacifica in to Pueblo Dodge on several occasions since I moved to town and I always get top-notch service. The staff is friendly and knowledgeable, and they always make me feel good about bringing my vehicle into their shop. I would recommend Pueblo Dodge Service Center to anyone regardless of the make of their vehicle. These folks always do it right! Coincidentally, although I brought my Pacifica in for a little service work, I left with a brand-new 2019 Pacifica, but with significantly more bells and whistles! The Sales Department, headed by Pat Daly, is absolutely first class. They gave me an awesome deal on my trade-in and found exactly what I was looking for at a dealership in Colorado Springs. My salesperson, Derek Peasey, personally traveled up to Springs to pick up my new Pacifica so I could take it home to my family that night. Jason made my finance experience wonderful as well, which was just the icing on the cake. What an outstanding group of people! They are the perfect complement to all of their excellent Chrysler products. I can't say enough about how remarkably they handled my business and how much I recommend this dealership to anyone and everyone! More

Awesome I was pleased with my service. I brought in two vehicles that day and they honored my military service and gave me military discount which i did not I was pleased with my service. I brought in two vehicles that day and they honored my military service and gave me military discount which i did not know about. They could have said nothing but they did not. They saved me money and gave me a free tire rotation as well. More

Very Good They get thing done for me in a timely manner and try to not over charge for anything and ask before doing it work on cars. They get thing done for me in a timely manner and try to not over charge for anything and ask before doing it work on cars. More

oil change Robert was able to fit me in and provided excellent customer service. I would use this service again and I am a customer from now on. Thanks Ms. Kelly Robert was able to fit me in and provided excellent customer service. I would use this service again and I am a customer from now on. Thanks Ms. Kelly-Ann Michaels More

Always happy Went in for a battery problem, turned out our battery needed to be replaced. 2nd battery replacement in 7 years. Should have lasted longer. Not deal Went in for a battery problem, turned out our battery needed to be replaced. 2nd battery replacement in 7 years. Should have lasted longer. Not dealers fault, but still 3 batteries in 7 years? More