Pueblo Dodge Chrysler Jeep RAM - Service Center

No quality control.. poor service department. This place is a joke. The salespeople are ok, but the service department is terrible. They failed to correctly repair my truck and then refuse to retu This place is a joke. The salespeople are ok, but the service department is terrible. They failed to correctly repair my truck and then refuse to return phone calls. Service manager doesn't care. Left multiple messages.. no reply. More

Service department has the worst customer service ever If I could rate it zero Stars I would. I have never ever received customer service this terrible. I took in my journey for some issues to have them lo If I could rate it zero Stars I would. I have never ever received customer service this terrible. I took in my journey for some issues to have them look at it and they did everything I asked them not to but didn't fix the problem told me I needed a to buy a new battery because my battery did not have enough power to run their computer to reset the codes on my car. My car has a brand new battery already and there is nothing wrong with it. When my husband spoke to the lady on the phone she was extremely rude and when he told her that we weren't going to pay anything because they didn't do anything to fix our problem she said that's fine come and pick up your car and that's not a problem. When I went in to go pick up the car she told me that I was going to have to pay or she would not release the keys to me. She was very rude with me and I asked to speak with the service manager. Service manager came out already had a sour attitude about the situation he was rude with me as well. They told me that they we're not going to release my car to me until I paid the money. I didn't feel that I owed any money because they couldn't fix the issue that I brought the car in to begin with for. After arguing back and forth with both the service manager and the worker lady the service manager told me that he would give me my keys and I didn't have to pay but he didn't ever want to see any of my vehicles in their shop ever again. I could not believe how I was treated. Then again I should have known my mom has had problems going here as well and looking at reviews so does everybody else. I should have listened. When she went to get my keys she couldn't even find them, they were in the car and it was unlocked, somebody could have just taken my car right out of the parking lot. I have never been treated this bad for customer service. Just a heads up take the advice and do not take your vehicle to Pueblo Dodge. Trust me it's worth the trip to Colorado Springs or Canon City. I called to complain to the main manager and I had to leave a message because nobody was available and nobody has ever called me back. Again do not take your vehicles to Pueblo Dodge!!!!! More

Cam the man was amazing as usual. He knew what kind of car I should buy, texted me the pic and I bought next day. Great guy you have on this team! car I should buy, texted me the pic and I bought next day. Great guy you have on this team! More