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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.6
823 Reviews

17280 Gale Ave

City of Industry, CA

91748

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823 Reviews of Puente Hills Chrysler Dodge Jeep Ram

March 03, 2023

the service depart had my van for a week and could get parts.. this should have relayed to me at the time of delivery or at least the next day. paying for a rental for nothing is not good service More

by paulohe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Mar 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

March 03, 2023

Went for a mechanical problem , first of all somebody approach me ask me questions about the car, and he wasn’t the person that was supposed to ask me a question and then the lady approached me and asked More

by ALEXANDRACORREA491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
Mar 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

February 27, 2023

Great place to go for service. Very friendly and helpful staff. I do recommend that this is a place to take your vehicle. Went in for a recall work, had no problems. 2 reasons why More

by JVTRANSPORT421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 28, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

February 25, 2023

Everyone was very friendly and knowledgeable. Made my buying stress free. Follow up for purchase was greatly appreciated. More

by lornaburks1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Nembhard, Jesus Sepulveda, Ramon Gomez
Feb 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

February 24, 2023

Debbie is very knowledgeable and polite dealer facility is clean complementary coffee is good and everyone is nice More

by Vizlj75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Feb 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

February 24, 2023

Very amazing service ten out of ten recommend and it was my first car too !! More

by HCHRISHH11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick, Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Feb 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

February 23, 2023

Nicole is great! Car was provided back in same condition. Nicole was very helpful in getting my warranty work approved. More

by tchamchuen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Feb 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

February 21, 2023

Nowadays it’s hard to find a shop that gets the work done and also has great customer service. Worked with Debbie and her colleagues they all had smiles on their faces; great energy and I left there with a s More

by NIERRASC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie McGill
Feb 22, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

February 19, 2023

Always able to recognize a face and make a customer feel welcomed. Even when busy they take the time out to say hi and listen. More

by ariesfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buster, Robert Gillam
Feb 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with an exceptional experience! We greatly appreciate your business and look forward to working with you again here at Puente Hills Chrysler Dodge Jeep Ram!

February 15, 2023

El respeto que se practica en el diles es muy triste y se siente uno numerable tube una muy mala esperiencia y me siento engańada respecto a los cantidades no esplicadas y agregadas sin un motivo espero pron More

by perfectimeca2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Feb 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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