Puente Hills Chrysler Dodge Jeep Ram

The service was pretty fast, my Grand Cherokee was in and out in around 45 minutes. But unfortunatley I had to wait over an hour to pay and get my keys. This is unacceptable expecialy when there was a very out in around 45 minutes. But unfortunatley I had to wait over an hour to pay and get my keys. This is unacceptable expecialy when there was a very low volume of customers. The exact same thing happened when I brought my Gladiator for service two months ago. I'm sad to say, I will no longer be bringing my Jeeps here. Also, the waiting area needs cleaning, walls need painting, etc... The parts area has very little accessories, many empty shelves, etc.... There is much more to say but I'm done venting. More

We were treated very good and worked with us to make sure we got exactly what we wanted. Thank you! we got exactly what we wanted. Thank you! More

No communication what so ever. . And the Prices are Rediculous... They never let you talk to the mechanics just some receptionist who has no clue about fixing cars. . And the Prices are Rediculous... They never let you talk to the mechanics just some receptionist who has no clue about fixing cars. More

Deb was a pleasure to work with. She kept me well informed and is very kind with her customers. Truly appreciated the service I received She kept me well informed and is very kind with her customers. Truly appreciated the service I received More

I was given Great service as always, I have no complaints at all. Will come back at all. Will come back More

Debbie is always extremely helpful and very responsive , she’s a people person , she’s awesome she’s a people person , she’s awesome More

Good service, mediocre communication, very hard to contact and get info from service department, extremely slow response. Other than that it’s ok contact and get info from service department, extremely slow response. Other than that it’s ok More

Took Jeep in, got everything taken care. Then a check engine light came on and my remote start doesn’t work now. Now I’m going to need to take a back, again Then a check engine light came on and my remote start doesn’t work now. Now I’m going to need to take a back, again More

A pleasure to deal with. Always up front and honest with excellent costumer service each time. Always up front and honest with excellent costumer service each time. More

I have to say that my recent experience with Puente Hills Chrysler Jeep has to be the worst in my over 45 years driving. It was so bad that I used it as an example of how NOT to do business at my company Chrysler Jeep has to be the worst in my over 45 years driving. It was so bad that I used it as an example of how NOT to do business at my company meeting this week. Our motto is “Service with Integrity.” My experience at your dealership was horrible service with no integrity. I brought in our 2017 Jeep Wrangler into your dealership assuming that I had an issue that would be covered under warranty. I waited 40 minutes past my appointment time to get seen. I admit that Nathan did tell me that the warranty expired a couple months ago but I left it anyway. I know now that I should have just taken it to my regular mechanic. r.gillam@puentehillscdjr.com Details Robert: I have called countless times trying to find out the status of my jeep, invoice 362772, tag 1904 without result. Extensions don't pick up and voice mails are full. I have left you numerous messages and even texted you. This the is WORST experience I have every had at a dealer. Totally unacceptable. Peter Amundson Sr. 626.664.3433 Finally, after numerous calls requesting status, Nathan told me it was an ignition module. I foolishly gave permission to repair it. The next week was filled with the usual calling with rarely a call pick up but no update. Finally, after two weeks in your shop, Nathan texted me to pick up the jeep. I told him to make sure and it was finally ready to be picked up and we waited another couple day until it was finally really ready. Upon receiving the invoice, I was astonished to see $600.00 to replace a $180 part. What a rip off! When I dropped it off, I told Nathan to replace the wiper blades, he asked me if I wanted to replace the rear too, which I agreed to. Upon picking up the vehicle I verified about the wiper blades and was told they were missed. If I would go to parts and purchase them, Nathan would install them. I proceeded to parts and purchased the blades, but the rear was back ordered. What a mess! More