Puente Hills Chrysler Dodge Jeep Ram

UPDATE: Josh, the GM, and Robert, the service director, both reached out to me to fix the damage and make things right, so I'm changing this review from a negative to a positive.Thank you both for working both reached out to me to fix the damage and make things right, so I'm changing this review from a negative to a positive.Thank you both for working with me to get my Truck fixed. DAMAGE to my truck while being serviced: This was my first time visiting this dealership. I brought my Ram 1500 in for an issue with a check engine light and they fixed the issue but… when I came back to pick it up I immediately noticed a dent and gash on my front driver side panel above the wheel well as the mechanic was driving it out. I told him as soon as he got out of the truck, and he informed my service advisor Michael Ramirez who said the dealership would need to review the photos they take as standard practice when a customer drops off a car and picks it up. We both took pictures of the damage, and I waited a few days for them to follow up. They didn’t follow up. So I reached out asking for the photos and never got a reply, then I called and of course no one answered so I left a message. They have ghosted me since. I’m now filing a claim with my insurance and letting them take over from here. I will never bring my Ram or Dodge here again. How hard is it to admit someone messed up and fix it? If that had happened this review would have been a good one not a bad one. More

Great Customer service. All questions were answered, we got in and out pretty quickly. Thank you for your services! All questions were answered, we got in and out pretty quickly. Thank you for your services! More

Josh parts department take care of me handled by problem fix my car I only take my car Chrysler Dealer excellent work on my car wouldn’t take it anywhere else fix my car I only take my car Chrysler Dealer excellent work on my car wouldn’t take it anywhere else More

Great customer service. All questions were answered professionally and did not feel like time was wasted. All questions were answered professionally and did not feel like time was wasted. More

I won’t be going to any other dealership. The ease of getting in and out. The “I’ll do anything for you” attitude that the staff has, especially Omar and Josh, is how other dealerships should The ease of getting in and out. The “I’ll do anything for you” attitude that the staff has, especially Omar and Josh, is how other dealerships should be modeled. I’m happy we stumbled on them and now bought two cars from them. More

Quick service. Friendly staff. Pleasant experience. Easy process and helpful in sharing options and details. Friendly staff. Pleasant experience. Easy process and helpful in sharing options and details. More

Robert was friendly. The service was reasonably priced and it took as long as they said it would. I would only prefer that they had free coffee, like in other dealerships The service was reasonably priced and it took as long as they said it would. I would only prefer that they had free coffee, like in other dealerships, otherwise I have no complaints and would gladly return for future services. More

I do it recommend this dealer. Very unprofessional and shady business practices. Read all the reviews, not just the star rating. From my poor experience, the good star rating is ve Very unprofessional and shady business practices. Read all the reviews, not just the star rating. From my poor experience, the good star rating is very unbelievable. Save yourself a major headache and shop elsewhere. You will thank people for the honest reviews that tell the truth about this dealership. More

Much faster than I anticipated. Dropping off and picking up was rapid and very convenient for me Dropping off and picking up was rapid and very convenient for me More

Everyone at Puente Hills Jeep worked together like a family. They all had great team chemistry and provided an easy comfortable purchase experience. Thank you for my Gladiator, Puente Hills Jeep rocks!! family. They all had great team chemistry and provided an easy comfortable purchase experience. Thank you for my Gladiator, Puente Hills Jeep rocks!!!! More