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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.7
816 Reviews

17280 Gale Ave

City of Industry, CA

91748

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816 Reviews of Puente Hills Chrysler Dodge Jeep Ram

July 06, 2023

Michael Ramirez, service advisor was very helpful and very accommodating. He kept me informed of the status of my vehicle. More

by kc6fmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramirez, Robert Gillam
Jul 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

July 05, 2023

Advisor was good and kept me informed of the status of my car. Overall good experience More

by GUSTAVOBEC14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debrah
Jul 06, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you,! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 04, 2023

The service was excellent They were accommodating and the transaction was great I will recommend them to my friends and relatives More

by ARMANDDDEOCAMPO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sepulveda, Ramon Gomez
Jul 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to working with you again here at Puente Hills Chrysler Dodge Jeep Ram!

July 04, 2023

Service advisor was very unprofessional. It was one entire week prior to service advisor letting us know what services our jeep needed, More

by FRANK.LISA.CISNEROS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole / service department
Jul 06, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 03, 2023

The representative lady was very nice and courteous to my wife when she brought in the jeep for repair. More

by drhsieh.dh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichols
Jul 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

June 27, 2023

Went in for a recall and they didn’t tell me there tool a diesel mechanic on site I was without a truck for 2 weeks. Recall wasn’t completed due to no diesel tech. I took my truck to another dealer and had More

by andresm0612
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nicole 4star
Jun 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 23, 2023

Michael and Bustter have been great! Unfortunately I have had to bring my car consecutive weeks in a row since the day after I purchased the vehicle. The vehicle was sold to me only afte More

by kimace69
Service Communication
Recommend Dealer
No
Employees Worked With
Michael , Josh Story, Matt Hwang, Ramon Gomez
Jun 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 23, 2023

My truck sat at their dealership for almost two months and during this time the communication was horrible at best. They stated that they only have one diesel mechanic working there which was never disclo More

by Paul
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Debi McGill , Robert Gillam
Jun 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 22, 2023

Don't be fooled by the 5 stars, as of June 2023, this location is struggling. The are extremely understaffed and overwhelmed. I took my Jeep in for service to be met with the phone-tag run around. The More

by mykoolz
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Brian Vargas
Jun 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for taking the time to leave a review. I am so sorry to hear about your experience. We pride ourselves on offering the highest level of service and hope you will consider discussing this matter further. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 21, 2023

The worst experience I've ever had. I don’t think this is still Ram. More

by CHUANTANG
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Michael
Jun 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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