Puente Hills Chrysler Dodge Jeep Ram

Michael Ramirez, service advisor was very helpful and very accommodating. He kept me informed of the status of my vehicle. very accommodating. He kept me informed of the status of my vehicle. More

Advisor was good and kept me informed of the status of my car. Overall good experience car. Overall good experience More

The service was excellent They were accommodating and the transaction was great I will recommend them to my friends and relatives the transaction was great I will recommend them to my friends and relatives More

Service advisor was very unprofessional. It was one entire week prior to service advisor letting us know what services our jeep needed, It was one entire week prior to service advisor letting us know what services our jeep needed, More

The representative lady was very nice and courteous to my wife when she brought in the jeep for repair. wife when she brought in the jeep for repair. More

Went in for a recall and they didn’t tell me there tool a diesel mechanic on site I was without a truck for 2 weeks. Recall wasn’t completed due to no diesel tech. I took my truck to another dealer and had a diesel mechanic on site I was without a truck for 2 weeks. Recall wasn’t completed due to no diesel tech. I took my truck to another dealer and had it back within 3 days. More

Michael and Bustter have been great! Unfortunately I have had to bring my car consecutive weeks in a row since the day after I purchased the vehicle. The vehicle was sold to me only afte Unfortunately I have had to bring my car consecutive weeks in a row since the day after I purchased the vehicle. The vehicle was sold to me only after transmission had been replaced and also something to do with the AC now. How can this be a certified pre owned vehicle? It failed me on the first day of having it. I asked to please let me exchange this one as I no longer feel safe or confident in this vehicle. I got a no, as it would deem difficult. But yet you rather I keep coming week after week with the same issues. Really sad! More

My truck sat at their dealership for almost two months and during this time the communication was horrible at best. They stated that they only have one diesel mechanic working there which was never disclo and during this time the communication was horrible at best. They stated that they only have one diesel mechanic working there which was never disclosed prior to taking my truck there. Will not be coming back for new purchases or service any time soon. More

Don't be fooled by the 5 stars, as of June 2023, this location is struggling. The are extremely understaffed and overwhelmed. I took my Jeep in for service to be met with the phone-tag run around. The location is struggling. The are extremely understaffed and overwhelmed. I took my Jeep in for service to be met with the phone-tag run around. They do not have the resources to provide good customer service. The took a whole week to diagnose the Jeep, supposedly fixed it. About 4 days later the vehicle is still having issues and I had to take it back in for repair. Made complaints to upper management, they are not responding promptly. More

The worst experience I've ever had. I don’t think this is still Ram. I don’t think this is still Ram. More