Puente Hills Chrysler Dodge Jeep Ram

Terrible communication. I left my car on a Wednesday morning and I never heard anything from them until I called on Friday afternoon. They proceed to tell me that they cant I left my car on a Wednesday morning and I never heard anything from them until I called on Friday afternoon. They proceed to tell me that they cant tell me the status of my vehicle because the service advisor that helped me wasn't there so nobody else in the entire building could check on my vehicle. They call me back later that day and tell me it's not ready even though they have had it since Wednesday morning and that maybe it will be ready Monday. I told them no that I was coming Saturday to get my car. While on the phone with a couple of different people they could care less that I was without my vehicle that long and could care less about the service I was getting. I asked for a manager several time's but they couldn't find one of those either. Part of the issue is that I have had nothing but issues with my new vehicle I got from these guys and then the horrible service from the service department just made it worse. I mean "Service" is in the name. I wont be bringing my vehicle back here for service and I will get out of my vehicle as soon as I can. More

Work was good but the assistant isn’t really good, honestly personal need more training make customers happy with the service. honestly personal need more training make customers happy with the service. More

Was told the car was under warrait took a week and a 1/2 to dog knows. It can never get ahold of anybody and customer service. Never call you baccountable service and not almost. to dog knows. It can never get ahold of anybody and customer service. Never call you baccountable service and not almost. More

I dropped off my car because the check engine light went on. I was told that they need the car for a week. I did not expect my car back for a week, but I would have expected some type of communication about on. I was told that they need the car for a week. I did not expect my car back for a week, but I would have expected some type of communication about the process along the way. I called 3 days after I dropped off my vehicle, and I was put on hold to talk to my original service advisor for over 45 minutes. My service advisor never picked up. I was called back on day 4 and was told that my car had not been touched. I am surprised that no one could have connected to a machine to read the code. I should have just done it myself at an auto parts store for free and with one a few minutes I would have know the error. I then called day 6 thinking that someone would have at least read the code; however I was on the phone for 1 hour and 45 min waiting for my advisor. I don’t understand why someone else food not look at my service order. After waiting for such a long time on hold, I decided to drive to the dealership. I arrived at the dealership before anyone can answer my call. Day 7, I was called because the issue was because of the gas cap. It was replaced under warranty. The gas cap was not in stock, so they needed to order it and will arrive the next day. I asked them to call me when it was done. They informed me it will be done 1-2 days which should have been done on Thursday. I get an email from the service done on my car, so I called to see if it was completed. I do not understand why I could not have some form of communication. I was a service manager, and I believe this dealership will benefit from a system where a customer can look up their service order on the dealership website. I know it’s a little costly to get someone to program it. Another solution, you can have your service advisors send us an email or call every 2-4 days. Some communication is better than no communication. The overall experience in this dealership is by far the worst that I have had in the last -0 car purchases over the last 10 years. Sales: they closed the deal and kept on ordering me the wrong parts that we had agreed Ed upon. Services: they are only order what they are told but they should have seen the part that was ordered was not for my vehicle. I hate to write negative surveys, but someone needs to know the level of services that is provided. I believe going forward, I may have to look for another dealership for my services. Can you also please ask your sales department to update their info about me. They keep on calling me if I wanted to buy a Jeep. I bought my Jeep from them 3 months ago. More

They put a flat tire back on my truck instead of the spare, who does that? I had to change it myself to get home!! spare, who does that? I had to change it myself to get home!! More

Great service! Excellent people to do business with! Will come again to this dealership in the near future! Excellent people to do business with! Will come again to this dealership in the near future! More

Great service person and fast service. Would recommend to anyone. Too bad no car wash. Would recommend to anyone. Too bad no car wash. More

Dealership was quick with the recalls we sent the truck in. Received it back within a couple of days. Keep it up! in. Received it back within a couple of days. Keep it up! More

Poor communication. Overbooked. The vehicle was there for a week not even touched. Called after several attempts only to find out it could be another 2 weeks until diagn Overbooked. The vehicle was there for a week not even touched. Called after several attempts only to find out it could be another 2 weeks until diagnosis. Was told all dealers are this busy if not busier. Asked about a loaner but was told they don't do that. Had it towed to another dealer who diagnosed it in less than a week and is providing a loaner car from the day I dropped it off until I get it back. Which may be a while (but not to the fault of the dealer but because of parts availability). Terrible experience. The only positive was the honesty about the slow service. More