Pugmire Ford Carrollton

used car purchase This is the 3rd car I have purchased here and each time I have walked away with a great deal and great service. I would say if you don't make them apa This is the 3rd car I have purchased here and each time I have walked away with a great deal and great service. I would say if you don't make them apart of your shopping car experience you have made a mistake. Thanks Again Robert More

Great experience I was so impressed by pugmire ford! Mark and Dave are the people you want to talk to if you are going to purchase a car there! They worked so hard to I was so impressed by pugmire ford! Mark and Dave are the people you want to talk to if you are going to purchase a car there! They worked so hard to get me into a new ford focus! There staff is excellent everyone there is so nice and they make you feel welcomed! I would recommend anyone going there to buy a car! They are awesome! More

Thank you A totaled car brought me in to Pugmire where I found the right color and car make for a deal!!! Thank you, Mark and Dave. A totaled car brought me in to Pugmire where I found the right color and car make for a deal!!! Thank you, Mark and Dave. More

Great experience at Pugmire! My experience at Pugmire Ford was the best dealer experience I have had yet. All of the sales staff were welcoming and were able to meet all of my nee My experience at Pugmire Ford was the best dealer experience I have had yet. All of the sales staff were welcoming and were able to meet all of my needs. A special shout out goes to the two staff who assisted : Victoria Lewis and Mark Taylor. I made sure to do my research so I initially worked with Victoria, their internet manager. She was great to work with. My visit to Pugmire was a spur-of-the-moment visit and she was with another customer at the time as they were very busy. I was able to therefore work with Mark Taylor. Mark was just as great a sales person as Victoria. I would definitely recommend this dealership to other and would send them to Victoria/Mark. Great people at Pugmire Ford! More

Pugmire on a Friday at 10pm We recently purchased a vehicle from this dealership. It was very late on a Friday when we arrived, but they were very accommodating. We did not leave We recently purchased a vehicle from this dealership. It was very late on a Friday when we arrived, but they were very accommodating. We did not leave until after 10 p.m. that night but they never once tried to push us out the door. We dealt with a sales person by the name of Mark. Mark was very professional, and he knew exactly what he was talking about. I feel like we made more than just an acquaintance that night, I feel like we made a friend. The only issue that I have with this dealership is there internet pricing. They do not disclose that their internet pricing includes all rebates, including those that one may not qualify for. I felt like that that was a deceptive practice. I have spoken with the general manager about the issue and I am going to speak with one of their owners about the issue today. I'm hoping to get that resolved, so that we have a 100% satisfactory experience. I would absolutely recommend this dealership to anyone, simply because Mark is the best. More

Fantastic I really dreaded having to purchase a vehicle but Mark made my experience a pleasant one. He was very knowledgeable about the vehicle and extremely do I really dreaded having to purchase a vehicle but Mark made my experience a pleasant one. He was very knowledgeable about the vehicle and extremely down to earth! I hope he's still around when I'm ready to make my next purchase! More

the staff was friendly, courteous, helpful, & knowledgeable Arrived early for my appointment; but, my car was serviced and ready to go promptly. Nice, clean facilities. The staff is friendly, courteous, knowl Arrived early for my appointment; but, my car was serviced and ready to go promptly. Nice, clean facilities. The staff is friendly, courteous, knowledgeable. & helpful. More

Ford escape Pleasant experience,no pressure to buy, fair price. Victoria was very instrumental in me purchasing this vehicle. She was very informative which kept Pleasant experience,no pressure to buy, fair price. Victoria was very instrumental in me purchasing this vehicle. She was very informative which kept me from choosing another dealership over yours. More

Good Experience My experience was pleasant and stress free. Very professional staff that clearly wanted me to have a good experience. And, I purchased my truck at a My experience was pleasant and stress free. Very professional staff that clearly wanted me to have a good experience. And, I purchased my truck at a really good price. I'll gladly recommend the dealership to others! More

WORST EXPERIENCE EVER!!!!!!! The list is long so I will hit the highlights. Went to buy a car for my newly driving teen daughter. It was just the girls husband was at work and was The list is long so I will hit the highlights. Went to buy a car for my newly driving teen daughter. It was just the girls husband was at work and was involved via phone during process. The car that I had spoke to them that VERY morning about was told it was three but when I got there it was not and she said she tried to call me but she did not! I drove a hour to get there. That was the first thing. My salesman I was working with after we got to the dealer Anthony was very nice and polite and never had a problem. When I found a car I called my husband and sent pictures as well. When he could not get off in time the business manage (finance) said take papers home and bring back Monday after husband signs. He was very rude from almost the start with me. I think he was mad because he could not get there to sign them which was a blessing in the end. The lord was watching over my daughter. So I did just that. Once I did get a chance to sit down with my spouse to sign papers it was 9pm on a Sunday night. That is when we saw all the red flags. Double copies of title papers one blank and one filled in as well as the same with the power of attorney and another tag application. They all had a blank one as well as the one filled in by computer. I have NEVER done that at any other dealer EVER! Then I see the BUYER BEWARE form that states in a nutshell the car you are about to buy they( the dealer ) doesn't recommend you buy it because it was going to the auction to be sold and I should not drive it and that they had no intentions to sell it and don't wan to sell it to me at this time! WTH who would sign that especially if you are going to put your child in the car for them to drive? In addition to that I had asked to get a car fax 2 x on Saturday and they never gave me one. SO my husband refused to sign and said take the car back so I did Monday am. I was met by Anthony who was always nice and professional. I took a family member with me as a witness. We asked to speak to the general manger but we got the same rude business manager I dealt with on Saturday. He was rude and defensive from the start and had a very unprofessional attitude. We then asked to speak to a real manager and did see the General manager. He also had a attitude right off the start and told my family member you are not on the paperwork. and not buying the car so I don't have to talk to you. It was a very unprofessional. in the end the General manger did apologize ( a little to late ) and offer my money back I had given as a down payment. Even though my husband had refused to sign papers and there really was no deal on the table I was glad to get my money back and end my interaction with Pugmire Ford and it's Upper management team! I will not use Pugmire ever again and will tell anyone the same. More