Pugmire Ford of Carrollton

I am writing this review in regards to my personal experience visiting and buying a Ford Truck with Pugmire Ford. #1: (Professional) every employee I had a question for knew the answer or got me the experience visiting and buying a Ford Truck with Pugmire Ford. #1: (Professional) every employee I had a question for knew the answer or got me the answer I needed with a smile on their face and asked me follow up questions to make sure I understood in detail their responses, #2 (Unique) Austin and Helen were in touch with me day and night after hours answering any questions I had, making me feel certain I made the correct choice in buying a vehicle from them. I have never had that happen during any other vehicle purchases making this an unique experience for sure. #3 (Genuine) out of 8 cars I have purchased over the years, I have NEVER met a more genuine car dealership where all the employees care about their customers. #4 (Motivational) was the experience because they never pressured me, only coached and encouraged me to select the truck that was going to fit my personality, gotta love that! #5 (Immaculate) was the condition of the offices, show room, all vehicles and customer service from day one of my experience at Pugmire Ford. #6 (Respectful) was the attitude toward all my family from the first step in the door, as there was no pressure put on us to buy this or buy that. Austin and Helen worked with me to select the best vehicle for me, letting me be the one to make the final decision on the truck, not forcing a final decision for me. #7 (Excellent) is the rating I give Austin and Helen because that is what the Pugmire family represents and as listed above (Professional,Unique,Genuine,Motivational,Immaculate,Respectful,Excellent) first letters of each word spells PUGMIRE so what more proof does a buyer need!! Excellent in every way!!! More

I purchased a blue F-250 from the Pugmire dealership. The process was quick and painless. My sales rep was courteous and straight forward, and I had requested that the paperwork be prepared before I arr The process was quick and painless. My sales rep was courteous and straight forward, and I had requested that the paperwork be prepared before I arrived to finalize the sale. This was all done as promised and as a positive side note the truck has been great! They were able to get me the exact truck that I told them I wanted. More

I was in the market for an F150 and since I had used the service dept before with good results plus the fact that I wanted to shop local I stopped by this dealer first. I had been told before that if they d service dept before with good results plus the fact that I wanted to shop local I stopped by this dealer first. I had been told before that if they did not have the vehicle I wanted, they could get it from any other Ford dealer. I brought an internet ad from Courtesy Ford in Conyers for a new F150 STX to see if they could match the price or obtain the truck for me. I spent 2 hours trying to be convinced to buy an XL instead for $3,000 more. The salesman Sammy Davis was very nice and courteous but the truck I requested was never mentioned unless I brought it up. Finally the sales manager, whose name I cannot remember, came out and began telling me there was no way Courtesy Ford could sell that truck at that price. He was extremely rude and disrespectful. I'm 60 years old and have bought numerous new vehicles and have never been talked to this way. I left and went to Courtesy Ford the next day and bought the truck at the exact price advertised with no problems. I emailed the general manager who is the owner's son the next day and told him of my experience. It has been a week with no response so I decided to write this review. I am extremely disappointed in this dealership and would caution anyone considering purchasing there to beware. More

I was strongly encouraged to visit this dealership by a friend who recently purchased a F-150. As a business guy, I usually dislike purchasing vehicles due to some of the dealers sales tactics. But not at friend who recently purchased a F-150. As a business guy, I usually dislike purchasing vehicles due to some of the dealers sales tactics. But not at Pugmire Ford. This was by far the best buying experience I have ever had. They were clear and articulate through all the pricing and financing negotiations. No funny business or backdoor add-ins. After we settled the business end, the sales people even sat in the vehicle with me and reviewed the key points of the owner’s manual and answered all of my questions. My friends recommendation certainly paid off. More