Pugmire Ford of Carrollton

Thank you! Pugmire was a pleasure to work with! We hope to see them again soon! Pugmire was a pleasure to work with! We hope to see them again soon! More

Sold me an extended warranty for my vehicle; upon purchase of vehicle extended warranty paperwork was not given to me and extended warranty never went into effect service department does not order pa purchase of vehicle extended warranty paperwork was not given to me and extended warranty never went into effect service department does not order parts and doesn’t call you. More

I have purchased two vehicles from this dealership over the last two years. Both new Explorers for my staff. Last years vehicle purchase was wonderful. This years purchase went south quickly. There was one the last two years. Both new Explorers for my staff. Last years vehicle purchase was wonderful. This years purchase went south quickly. There was one bright spot. The salesman Shane Black. He was great. He found me a new Explorer within days. Shane is extremely professional and courteous. He is a genuine caring person. After I purchased for the vehicle with cash that is when the problems started. The car is pulled around front for the photo op. We get in to drive away and then it is brought up the dealership has to setup the "Ford Fast" app. I declined the offer for I do not want apps on my phone. That is when I was made out to be the bad guy. I just spent $46,000.00 and now the dealership wants to treat me like crap because I don't want some stupid app? If it wasn't for Shane Black I would have asked for my money back. Wait now, it gets better. one of my employees that was to drive the car back to the office said "Let me just put it on my already existing Ford Fast app." The dealership said "NO, you can only have one car on the app per phone." So I looked at the Ford staff and said what now? They did not want me taking the car that I already paid for and placed on my insurance until I could put the vehicle on the Ford Fast app. It was the most ridiculous thing I have ever heard. It made me so upset, I had to leave before I said something ugly. It gets better. Later on that night, A friend showed me on his "Ford Fast" app you CAN add another vehicle to the app. So I called the employee that I was purchasing the car for and he and I had to go back down there and add that new vehicle to his "Ford Fast" account. So altogether I spent three days upset because of this dealership. Two different days of my time and expenses driving there to purchase a vehicle that I should have taken home the moment the dealership accepted my money. Bad taste Pugmire of Carrollton! Very poor management on your behalf. More

I have purchased 2 cars there, and because I trust them so much, I drive an hour from Atlanta to continue to use their Service Dept. Always treated professionally but with great friendliness... there is a so much, I drive an hour from Atlanta to continue to use their Service Dept. Always treated professionally but with great friendliness... there is a woman in the Service Dept. whom I especially like: she always remembers who I am and what my life is about... she makes me feel valued there. More

Pugmire is the best place to buy a vehicle! Great and personalized sales team. Jackie and Robert are the best and they have a service team to back it up!!! personalized sales team. Jackie and Robert are the best and they have a service team to back it up!!! More

Very good service dept. Quick service at a good price. They only did what was neede They only did what was neede More

Pugmire of Carrollton is the best place to buy a car. Patrick is a wonderful salesperson and explains everything so well. Shane and Jackie were awesome. Our whole experience was top notch. I'm a customer Patrick is a wonderful salesperson and explains everything so well. Shane and Jackie were awesome. Our whole experience was top notch. I'm a customer for life now. More