When making the appointment for my routine oil change, I made the appointment for 8am. When I arrived to drop off my vehicle the appointment was set for 2pm. I left the car there and they gave me a ride home. Upon getting home I was prepared to wait until 3pm. It is currently almost 4pm and I have not received a call to tell me service is complete, and when I called they transferred me three times only to end up leaving a message.
I'm not happy, this has essentially limited my day to the afternoon, when everything is closed. I was unable to complete any of the things I needed to do today because the man who made my appointment set it for the wrong time, and it does not take two hours to change the oil. If there was some other problem they should have called to see if I had the money to cover them.