Pure Honda Ferndale | Page 6

Awful! I had an appt. for my air conditioning. About 10 after my arrival, I was told that "the air conditioning was not there and would be back next week." I had an appt. for my air conditioning. About 10 after my arrival, I was told that "the air conditioning was not there and would be back next week." Why not tell me this before I came out there. I had to rearrange my whole day to make this appointment. Further, the AC was supposed to be under warranty, as the car is only 1 1/2 years old. I was told that since it had been in an accident, the warranty was not in effect. More

Awesome Dealership! Eric Hay, Sales Manager, of Ferndale Honda is awesome! My husband and I bought a new Honda Pilot from Ferndale. The price Eric quoted us remained th Eric Hay, Sales Manager, of Ferndale Honda is awesome! My husband and I bought a new Honda Pilot from Ferndale. The price Eric quoted us remained the same from the time of our initial visit with him until we picked up the vehicle about two months later. Eric and Ferndale Honda’s sales people are not high pressure sellers. When you go into the dealership, you’re not “pounced on” as soon as you open the door. You can browse and ask questions without any high-pressure sales tactics. I have and will continue to recommend Eric Hay and Ferndale Honda to my family and friends. If you want a no pressure enjoyable car buying experience, talk with Eric at Ferndale Honda. Five stars all the way!!! More

Friendly srevice I took my accord I for a braksi inspection onlytofind I needed pads and rotors. Cliff was very informative in explaining why I needed what I needed an I took my accord I for a braksi inspection onlytofind I needed pads and rotors. Cliff was very informative in explaining why I needed what I needed and what to look for down the line so I can know when my brakes need to be inspected. I bent hie ears so much with questions and small talk but he wasso patient and always listened Ferndale Honda has a gem...Cliff ! Becky was very helpful as well. I truly appreciate them both! More

Painless, satisfying car buying experience. Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best pr Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best price from the start. More

A+ car and dealership Fernadale Honda was friendly, clean and inviting. Our salesman Angelo Palazzolo, was enthusiastic, courteous and knowledgeable. His enthusiasm for th Fernadale Honda was friendly, clean and inviting. Our salesman Angelo Palazzolo, was enthusiastic, courteous and knowledgeable. His enthusiasm for the HR-v was contagious and Angelo showed us features on the car that other dealers failed to do. There was no high pressure just friendly, knowledgeable and helpful service from the entire team at Ferndale Honda. More

Friendly and courteous! Prompt service appointment given when called and greeted at the service center in a friendly courteous manner..Like service special coupon online.. T Prompt service appointment given when called and greeted at the service center in a friendly courteous manner..Like service special coupon online.. Think they should invest in a car wash to return the car clean. More

Honda CR-V All personnel were friendly, courteous and professional. I did not feel rushed or pressured to make a decision. I simply made my choice and the sale All personnel were friendly, courteous and professional. I did not feel rushed or pressured to make a decision. I simply made my choice and the salesperson answered all of my questions regarding the decision I'd made. I was not steered toward any car. In addition, the finance person helped me to understand all of the questions I had about the money I was spending. More

Repeat customer I've leased from Ferndale Honda for five vehicles. I've had the same salesman, Al Palazzola. Very satisfied , always friendly, follows up to make su I've leased from Ferndale Honda for five vehicles. I've had the same salesman, Al Palazzola. Very satisfied , always friendly, follows up to make sure everything's good. Ed Denby, service manager, greets me by name. Takes care of any problem I have. This was the first time I've worked with Mr. harlequin. He was friendly and professional explaining my new lease. More

Just a few words Your staff was excellent and this dealership is in a good location from where I live. I do have plans to use in the future for other repairs or advic Your staff was excellent and this dealership is in a good location from where I live. I do have plans to use in the future for other repairs or advice. More

Great customer service I just purchased my third vehicle from Ferndale Honda. Everyone that I have encountered at the dealership throughout the last 16 years has been extre I just purchased my third vehicle from Ferndale Honda. Everyone that I have encountered at the dealership throughout the last 16 years has been extremely helpful and attentive. I always recommend Ferndale Honda to friends and coworkers. More