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Pure Honda Ferndale
Ferndale, MI
89 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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89 Reviews of Pure Honda Ferndale
September 22, 2023
The service department at this location is all about money over customer satisfaction with service. My salesperson was not thorough with my request which lead to my work being incomplete and I’m extreme money over customer satisfaction with service. My salesperson was not thorough with my request which lead to my work being incomplete and I’m extremely disappointed and dissatisfied. My time was wasted and I have to spend another day off at another auto repair shop to get my car serviced. Will never buy another Honda vehicle . The thing they don’t realize is there short comings in the service department ruins future car sales for them. More
by Chaka
Employees Worked With
Justin
Helpful August 25, 2023
Excellent customer service! All the employees that assisted with the purchase of my vehicle were wonderful - professional and very respectful. Lexy was absolutely wonderful to All the employees that assisted with the purchase of my vehicle were wonderful - professional and very respectful. Lexy was absolutely wonderful to work with - she was understanding and handled my needs perfectly. She is to be commended. Process was smooth with no issues or problems - was in at 10:00 a.m. and was driving out with my new vehicle by 2:00 p.m. Truly appreciate the service that I received. BRAVO to Lexy and the team at Pure Honda Ferndale. Great job! More
by Carla P
Employees Worked With
Lexy Anderson
August 03, 2023
Cliff is always great when I bring my car into service. He’s very kind and helpful service department at Pure Honda is great I would highly recommend them. He’s very kind and helpful service department at Pure Honda is great I would highly recommend them. More
by Connieraeu
Employees Worked With
Cliff
June 17, 2023
They broke my door during an electrical diagnostic and refuse to take responsibility. Service manager Rachel should be fired for unprofessional attitude. I tried to explain the door problem did not exist refuse to take responsibility. Service manager Rachel should be fired for unprofessional attitude. I tried to explain the door problem did not exist before I dropped the car off. Thank God for my neighbor who immediately discovered the door latch was the problem. I will never patronize this Honda dealer in spite of it being the closest location. I ordered a door latch from the Bloomfield location which is much further away. More
by Lorrie
Employees Worked With
Rachel, Justin, Cliff
June 14, 2023
David Bossio represents what every business transaction should be. He is efficient, energetic, has great attention to detail, follows through, communicates well and promptly responds to questions. It is ev should be. He is efficient, energetic, has great attention to detail, follows through, communicates well and promptly responds to questions. It is evident David enjoys his job and we wish him nothing but success. He would rank 11 out of 10 ! Thanks again David, great experience !! Bruce and Mary More
by hutchinsbob23
Employees Worked With
David Bossio
May 10, 2023
Pure Honda provide professional, Fast, friendly service. They keep my Honda running the way it was made to. Dependable service getting me from point A to B with no worries. Cliff the service manager send m They keep my Honda running the way it was made to. Dependable service getting me from point A to B with no worries. Cliff the service manager send me friendly reminders when needed. He also explain the type service needed and get me in and out in a timely manner. Thanks Pure Honda Team More
by CT
Employees Worked With
Cliff
April 11, 2023
Quick and simplified process which made buying a car a lot easier than I thought! The staff was friendly and knowledgeable. I will definitely be back! lot easier than I thought! The staff was friendly and knowledgeable. I will definitely be back! More
by Happy shopper
Employees Worked With
Nate Taylor
April 11, 2023
Nice staff. Quick oil change. Came with a multi point inspection and let me know my tires need to be changed soon. Thanks Pure Honda! Quick oil change. Came with a multi point inspection and let me know my tires need to be changed soon. Thanks Pure Honda! More
by Honda civic owner
Employees Worked With
Rachel
