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Pure Honda Ferndale

Ferndale, MI

4.4
89 Reviews

21350 Woodward Ave

Ferndale, MI

48220

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89 Reviews of Pure Honda Ferndale

April 07, 2023

Had a good experience buying my car here. The people were nice and I got a good deal. More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate
February 27, 2023

Stopped in for a simple oil change. You thought I was buying the dealership with the service I got. Cliff went way out of his way to let me know how much he appreciated my business. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff
Mar 15, 2023 -

Pure Honda Ferndale responded

Wow! Thank you so much for sharing such a kind review! We are so happy to hear of your wonderful experience with Cliff! We strive for a Pure & Simple Experience every time! See you next time! - Your Friends at Pure Honda Ferndale

February 23, 2023

Always friendly. Cliff is first class in service department. Couldn’t ask for better. I appreciate him immensely. Thank you Cliff Pure Honda is like having a Dad. I a More

by Bob T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff
Feb 24, 2023 -

Pure Honda Ferndale responded

Thank you for the 5-star rating, Bob! We appreciate the opportunity to serve you and are thrilled to hear of your wonderful experiences with Cliff! See you next time! - Your Friends at Pure Honda Ferndale

Feb 28, 2023 -

Bob T responded

Cliff is a wonderful man. Friendly ,efficient, kind and very much appreciated. please know he is worth his weight in gold. Pure Honda is first class and I'm forever grateful. Bob Trea

January 23, 2023

This dealership is wonderful! Everyone is so pleasant. Service department always gives me excellent service Cliff is my guy! I really appreciate them here. More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff
Feb 06, 2023 -

Pure Honda Ferndale responded

That is wonderful, Connie! Thank you for taking the time to leave us a 5-star review! - Your Friends at Pure Honda Ferndale

January 22, 2023

The people in the service department are very kind and genuine and you can tell they actually care about you and your car and don't sell you unnecessary repairs More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff, Justin, Nicole, Rachel, Jimmy
Jan 23, 2023 -

Pure Honda Ferndale responded

Thank you for the 5-star rating, Taylor! We really appreciate the review and are glad to hear of your great experience with our service team! - Your Friends at Pure Honda Ferndale

January 18, 2023

Just want to say how nice it is to have service work done at Ferndale Honda. One always feels welcome when bringing one's car in and attendance to your needs is very prompt. Justin, Nicole and Cliff all cr More

by FITguy42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Nicole, Cliff
Jan 23, 2023 -

Pure Honda Ferndale responded

That is so wonderful to hear! We are thrilled to hear of your great experiences over the years and we greatly appreciate your loyalty, as well as this thoughtful 5-star review that you wrote for us! See you next time! - Your Friends at Pure Honda Ferndale

December 26, 2022

Happy with the experience i had at the Pure Honda service department. The service greeter was friendly and explained all of the work they were doing and the reasons behind the things they were recommending. More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 27, 2022 -

Pure Honda Ferndale responded

Wonderful to hear, Joey! We're glad that you had a great experience with our service department and we really appreciate your kind 5-star review! - Your Friends at Pure Honda Ferndale

December 22, 2022

The online description misrepresented the trim level at #4. When we pointed out the lack of the advertised amenities, they claimed it was the VIN subscription service that made the error. They still held More

by pjh
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
David
Jan 02, 2023 -

Pure Honda Ferndale responded

We’re sorry for the inconvenience that was caused by our system decoding the wrong trim level and displaying it. This should have been caught earlier along in the process. We take all customer feedback very seriously and will work hard to prevent errors like this from happening in the future.

Jan 02, 2023 -

pjh responded

Thank you for your purposeful response. In time, positive action to correct mistakes will overcome the negative stereotype.

December 17, 2022

Had a great experience purchasing a used car at Pure Honda in Ferndale. the pricing was fair and transparent and the I got to see the cars history and inspection report. More

by Martin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
Dec 20, 2022 -

Pure Honda Ferndale responded

Congratulations on your new ride, Martin! We're glad that you had a great experience with our team! Thank you for the 5-star review! - Your Friends at Pure Honda Ferndale

December 16, 2022

Pleasant experience with the sales department purchasing a used Honda. The salesperson was friendly and provided me with a fair price. I'm happy with the car I got and will recommend my friends to this deal More

by Gabby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Taylor
Dec 20, 2022 -

Pure Honda Ferndale responded

Congratulations on your new ride, Gabby! We're thrilled to hear of your awesome experience with our sales team! Thank you for the kind 5-star review! - Your Friends at Pure Honda Ferndale

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