Pure Honda Ferndale

I have been leasing cars from Ferndale Honda since 1990's My salesman Rick Jones is great, Charlie is marvelous, we have always had a great experience there, that's why we keep coming back. We believe Honda i My salesman Rick Jones is great, Charlie is marvelous, we have always had a great experience there, that's why we keep coming back. We believe Honda is a great product and they stay by them. I have never had a bad vehicle. More

IT WAS GREAT AS ALWAYS I ALWAYS ENJOY THE COMPANY OF THE SALESMEN. YOU HAVE A GREAT TEAM. KEEP UP THE GOOD WORK!! THE SERVICE REPAIR IS FRIENDLY ALSO, AS ALWAYS. I ALWAYS ENJOY THE COMPANY OF THE SALESMEN. YOU HAVE A GREAT TEAM. KEEP UP THE GOOD WORK!! THE SERVICE REPAIR IS FRIENDLY ALSO, AS ALWAYS. More

No pricing over the phone of via email. Stuck in the 1960's They were very difficult to deal with. Many other Honda dealers will help you with initial pricing via email or over the phone (Page Honda and Brighto They were very difficult to deal with. Many other Honda dealers will help you with initial pricing via email or over the phone (Page Honda and Brighton Honda for example). They flat out refused to provide any pricing without a visit to their store which was not convenient for me. Why can I buy virtually anything else via the Web but can't get pricing on a car? Allan's big objection was that I would take the price provided over the phone or email and shop that price, how is that different from a price I would get in a visit to their store? I am in sales and understand the sales process but these guys seem stuck in the dark ages. I can't comment on pricing, service, dealership experience because they self selected themselves out of consideration. I bought my new Honda CRV elsewhere. I only considered dealerships that would work with me on-line. More

Customer Satisfaction is a Reality I had made my first purchase from Ferndale Honda a year ago. I needed to switch from a Manual to Automatic, so I decided to purchase another Fit. I I had made my first purchase from Ferndale Honda a year ago. I needed to switch from a Manual to Automatic, so I decided to purchase another Fit. I contacted my sales person Angelo because of Superior previous Customer Service. He did everything to make a Fair deal with me, within a few hours I was driving my 2015 Honda Fit. I Strongly Recommend Ferndale Honda because Here Customer Satisfaction is Reality! More

THEY ARE KNOWLEDGEABLE, AND DO NOT BS YOU IN ANY WAYS. THEY ARE GREAT. I HAVE BEEN DEALING WITH THEM SINCE 1950. THEY ARE HONEST. THEY DONT GIVE YOU ANY NONSENSE ANSWERS. YOU GET THE BEST PRICE, AND Y THEY ARE GREAT. I HAVE BEEN DEALING WITH THEM SINCE 1950. THEY ARE HONEST. THEY DONT GIVE YOU ANY NONSENSE ANSWERS. YOU GET THE BEST PRICE, AND YOU DONT HAVE TO NEGOTIATE WITH THEM....IF YOU CHECK OUT OTHER DEALERS THEIR PRICES ARE WAY BELOW THE OTHERS. I HAVE SENT MANY OTHER FRIENDS TO THEM,....AND THEY HAVE BEEN AS HAPPY AND SATISFIED AS I HAVE BEEN...THERE SERVICE IS GREAT TOO. ONE COULD NOT ASK FOR A BETTER HONDA DEALER. More

"Great Experience" I would recommend this dealership to friends and family. Angelo Palazzolo is a great salesman to work with. He was patient and very knowledgeable! I would recommend this dealership to friends and family. Angelo Palazzolo is a great salesman to work with. He was patient and very knowledgeable! I'm extremely happy with my Honda CRV! More

Great Experience Great experience from beginning to end of the sale of the vehicle I purchase. I would recommend this dealership to friends and family. Ted Nobles was Great experience from beginning to end of the sale of the vehicle I purchase. I would recommend this dealership to friends and family. Ted Nobles was a great salesman to work with. More

Our Fit showed a maintenance wrench on the dash The routine maintenance wrench appeared, with 15% oil life left, so we took it into Ferndale Honda for a look-see. The car has over 50,000 miles on The routine maintenance wrench appeared, with 15% oil life left, so we took it into Ferndale Honda for a look-see. The car has over 50,000 miles on it, with only a set of new tires and now front brakes... nothing more. It is one of the best running vehicles we have owned. The service folks at Ferndale Honda do an excellent job, every time, without disappointment. More

Reoccurring Battery Failure In December of 2013 my battery failed and needed to be jumped. I took the car to Ferndale Honda and I was told I needed a new battery even though the In December of 2013 my battery failed and needed to be jumped. I took the car to Ferndale Honda and I was told I needed a new battery even though the battery was only 3 years old. After purchasing a new battery, the car failed to start once again in January. The serviceman tested the new battery and said it was fine. He said the harsh winter was causing the battery to drain even though my car was parked in my garage. I had the same problem occur in February and was told the same thing when I returned the car to Ferndale Honda. This time the serviceman advised me not to let the car sit for several days. The new battery failed again in March and the serviceman showed me the results of the battery test which "proved" that the battery was good. Once again he blamed the weather. There are two other vehicles at my residence that never failed to start during this past winter season and one of those cars was never garaged. Well along comes the spring season. The weather has been in the 70's the last three days, but my car did not start yesterday! I am so frustrated with this service department. I know something else is causing my battery to fail. I do not think the service advisor took me seriously because I am a woman. My Accord has survived 12 years of Michigan winters, and I never had any issues with it other than routine maintenance. My car was purchased new at this dealership and all scheduled maintenance was performed there as well. My experience with this dealership has been great until now. Unfortunately, I will have to seek help elsewhere. More

Jason and the Service Team are always very helpful, friendly, and professional. They are concerned about keeping my vehicle safe for me, and I appreciate their work. friendly, and professional. They are concerned about keeping my vehicle safe for me, and I appreciate their work. More