Purvis Ford Lincoln, Inc.

Salesman greeted me at the door and was prepared with information about the vehicle I was interested in test driving. information about the vehicle I was interested in test driving. More

Excellent service from the entire team. Salesman Purcell Draper, finance Kathy Smith and the service personnel and the general manager Dave Eddie. I’ve been trading with this dealership fo Salesman Purcell Draper, finance Kathy Smith and the service personnel and the general manager Dave Eddie. I’ve been trading with this dealership for more than 20 years and have had great service and highly recommend them for new and used vehicles and the service department. More

From the beginning to end, they were amazing and respectful. They were not pushy trying to make a sale. They worked with me and highly recommend them and will return back later in the future. respectful. They were not pushy trying to make a sale. They worked with me and highly recommend them and will return back later in the future. More

Appointment time was 7 hours before vehicle was worked on. Purvis Ford appointment times are a joke. on. Purvis Ford appointment times are a joke. More

They had the kind of car we were looking for, clean and easy to get to. easy to get to. More

The service people were awesome. I have no complaints about them. They were so good and had my car done so early. I was pleasantly surprised to get my car back faster than I anticipa I have no complaints about them. They were so good and had my car done so early. I was pleasantly surprised to get my car back faster than I anticipated. The only reason I gave Purvis a good rating instead of excellent was because of the ladies collecting the money and giving you your key. They were not friendly. I felt like I was bothering them. More

I brought my F-150 in for brake pads and a tire balancing/rotation via an appointment at 08:00 and was told it was a 3-hr. job, so I decided to wait at the dealership. At 09:30, the service lady t balancing/rotation via an appointment at 08:00 and was told it was a 3-hr. job, so I decided to wait at the dealership. At 09:30, the service lady told me I needed front brake pads (which I already knew) and some rear brake actuator repair, and again told me I would be out of there by 11:00. At 11:16, she told me it would be another hour. I noticed no one was actually working on my vehicle in the bay and confronted the service crew several times about the time delay. I didn’t get my truck back until after 3:00. The service lady lied to me and never told me I needed front rotors as well as pads. My final bill was over $1k. I will NEVER bring my truck back to Purvis and based on my experience, I will go to another Ford dealer when I buy my new truck next year. More

I have been buying my vehicles and having them serviced by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in for service. It appears the service department when I took in on Satuday morning was woefully understaffed. When my vehicle was finally ready, I observed the Service Manager was doing everything on his own. The cashier did not show up for wok. This obvioulsy slowed things down a bit. Purvis really needs to revamp its Service Department to ensure they are fully staffed when they are open, and offer swift and reliable service. More