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Purvis Ford Lincoln, Inc.

3.9

132 Lifetime Reviews

3660 Jefferson Davis Hwy, Fredericksburg, Virginia 22408
Call (540) 898-3000

Top Reviewed Employees

Frank Stewart, Service Advisor, Purvis Ford Lincoln, Inc.

Frank Stewart

Service Advisor
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Tom Linnehan, Service Manager, Purvis Ford Lincoln, Inc.

Tom Linnehan

Service Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Dave Eadie, Manager, Purvis Ford Lincoln, Inc.

Dave Eadie

Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Andrew Smith, Service Advisor, Purvis Ford Lincoln, Inc.

Andrew Smith

Service Advisor
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

January 10, 2019

"Outstanding customer service"

- Mike Andrus

I had an appointment at 7:30am, and they had arranged to have me to my office within an hour. The shuttle even stopped and let me grab a coffee. I received a call that afternoon, updating and confirming cost of repairs. By 6pm I had my car fixed at a very reasonable cost. I appreciate especially the exemplary customer service and conversation of Ben and Mutt.

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Employees Worked With

Ben Gaines, Mutt?

November 05, 2018

"Better than the day before"

- CurlyCrew

I had a great pickup, unfortunately a bit tarnished by the previous days encounter for dropping off prior to the appointment. Today, Ben and Ali were super so I don't know if things were just off on Thursday but I hope to never experience the disappointment from the previous day.

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Employees Worked With

Ben and Ali

April 16, 2018

"Terrible customer service from the service department"

- Gary H

I found the service advisor to be very rude , he did not want to take time t listen to the problems as to why I was bringing my truck in for service , I drop my truck off Monday morning Gordon Paden called me at 4:15 Monday after and said the truck needed a new computer and I had 2 minutes to decide what I wanted to do after I told him to go ahead and order the part he said it would be in Tuesday and the truck would be ready Tuesday late afternoon , I never heard from Gordon Paden till I called him Wednesday afternoon and his reply was he forgot to call and sat the truck would not be ready till Thursday morning again it was not ready , finally got to pick up the truck Thursday late afternoon I was charged for 4 hours labor so why did it take over 3 days to complete the work , Needless to say I am very dissatisfied with Purvis ford Service I WILL SALE MY FORD AND BY A RAM TRUCK BEFORE I GO BACK TO THIS SERVICE DEPARTMENT

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Employees Worked With

Gordon Paden, Service Advisor and i found him to be very rude

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Photos & Amenities

  • After Hours Drop-Off
  • Drive-In Service
  • Free WiFi
  • Shuttle Service
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Pet Friendly
  • Television
  • Vending Machines
Purvis Ford Lincoln, Inc., Fredericksburg, VA, 22408