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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
453 Reviews
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453 Reviews of Purvis Ford Lincoln, Inc.
November 14, 2020
They are honest and professional. I went somewhere other than Purvis Ford Fredericksburg Va once and swore I never would again. They are the best! other than Purvis Ford Fredericksburg Va once and swore I never would again. They are the best! More
by Suzanne S
Employees Worked With
Tony and Jacob (?): service department
October 27, 2020
I scheduled my 2019 Ford Escape for two purposes. The first was for the routine-scheduled maintenance as prescribed; the second issue was the repair of the rear or “backup camera”. At the time that I mad first was for the routine-scheduled maintenance as prescribed; the second issue was the repair of the rear or “backup camera”. At the time that I made my appointment, I detailed a recent or “new issue” about the camera. Specifically I explained that the view had greatly changed......I could now see a significant portion of the rear license plate. The camera was obviously pointing more downwards, unlike the view I previously had from the original date of purchase. The Purvis Ford service writer indicated that he would ensure its repair. On the day of dropping of my vehicle for maintenance, I again reiterated to a service writer that the backup camera had significantly changed the view; much of the plate could now be seen. I advised that there had been no impact damage to the rear of the car whatsoever. The exterior encasement of the camera appeared to be intact, noting though that the view had drastically changed. Later that day, I was notified that my vehicle was ready to be picked up. However the service writer said that there was nothing wrong with the backup camera and the view was the “normal view”. He referred to “his service technician” who told him that he had looked at backup cameras in at least 3 or 4 other vehicles and said that seeing the license plate was normal. Upon questioning the service writer further; he advised that the service technician had not performed any vehicle diagnostics whatsoever in determining that conclusion. I voiced my discontent with your service writer expressing that from the date of purchase of my car until about a week prior, that the license plate had never been viewed or seen during any of my many times of going in reverse or backing up....Never. I asked that your service writer reconvene about the issue and call me on Monday. Since I had not heard from him, later on Monday I called back and readdressed the issue. The service writer again stands by his original assessment quoting a Ford performance internal article. I personally have researched several safety articles and learn that viewing the license plate in the backup camera isn’t normal. It’s an indication that there is damage to the interior mounting of the camera itself. The inside mounting much like that of a “ring’ can easily separate, bend or break. I inferred to your writer could this ever occur from repeated “closing”of the rear door-gate? No answer was offered other than him repeating that the camera view of the license plate was totally normal. In closing, this is totally preposterous as I reiterate that I have not seen any portion of the rear license plate when backing up for over one year. In fact, the view has changed again and I can fully read the letters on the license plate. The once clear and safe view has a distorted look now. I contend that Ford is refusing to correct this matter by either attempting to repair or if necessary replace and install a new backup camera, as it is obvious that the mounting bracket has either shifted or is broken. I left it with the service writer and asked that he converse with his manager and have him or her call me about this issue. At this time I am discontented with both the quality of the service that Ford provided me while my car is under warranty. This is totally unacceptable. More
by Barry.surles
Employees Worked With
Simms , Ross Decatur
October 22, 2020
I had the first routine maintenance and safety inspection performed on F-150. Performed all in good time, and addressed further concerns with the latest TBS. Highly recommended. performed on F-150. Performed all in good time, and addressed further concerns with the latest TBS. Highly recommended. More
by lah
Employees Worked With
Andrew Smith
October 05, 2020
Excellent Staff and service. The service was complete and on time as promised. The price was as stated and they didn't try to sell me something that was not needed. and on time as promised. The price was as stated and they didn't try to sell me something that was not needed. More
by mike73
Employees Worked With
Tom Linnehan
October 05, 2020
Great, quick, no pressure service. I knew exactly what I wanted and was only shown what I wanted. I was in and out in less than 90 minutes. Amazing service. wanted and was only shown what I wanted. I was in and out in less than 90 minutes. Amazing service. More
by usaeodtech
Employees Worked With
Paul Fleming
September 30, 2020
We have been doing business with Purvis Ford for 30 + years and have always had a pleasant working experience with the entire staff, from General Manager, Sales, Service, Body Shop and Attendants. Frien years and have always had a pleasant working experience with the entire staff, from General Manager, Sales, Service, Body Shop and Attendants. Friendships as well as business relationships have been made along the way. More
by wlcoleman
Employees Worked With
Andrew Smith
September 28, 2020
Outstanding customer service! My battery died in a parking lot. I drove to Purvis with no appointment. They not only took me right in, they tested and replaced the battery in little over an hour. I parking lot. I drove to Purvis with no appointment. They not only took me right in, they tested and replaced the battery in little over an hour. Impressive. More
by JT
Employees Worked With
Tom Linnehan, Daniel Mullins, Matt Brinson
September 20, 2020
Bruce Gammon came through for me again! I was looking for a V-6 Ford Edge, and he had one! Super painless transaction. The vehicle was ready for a test drive when I showed up. Bruce explained the many for a V-6 Ford Edge, and he had one! Super painless transaction. The vehicle was ready for a test drive when I showed up. Bruce explained the many features of the vehicle. The process was one of the quickest I have had with an auto dealer in many years. No hanging around the showroom for hours on end. I was and out in about 2.5 hours. More
by KS2020
Employees Worked With
Bruce Gammon
September 19, 2020
Ross Decatur was a joy to work with, but we could only give Purvis Ford of Fredericksburg 3 stars due to a rather poor service department. The rest of the staff were competent, forthright and accommodati give Purvis Ford of Fredericksburg 3 stars due to a rather poor service department. The rest of the staff were competent, forthright and accommodating. We visited Purvis to look at some Lincolns they had on the lot, as that is our closest Lincoln dealer, but the idea was to buy somewhere else once we decided what we wanted. However, my wife and I were so taken with Ross, that despite our misgivings about the service department; we purchased a Lincoln Nautilus there anyway. It took LOT to cause us to do that, but Ross won us over. If we need anything serious regarding service, which hopefully we will not, we will use one of the other Lincoln dealers a little further out. More
by jacree
Employees Worked With
Tom Linnehan, Andrew Smith, Ross Decatur, Matt Brinson
September 13, 2020
Frank was friendly and very helpful throughout the purchase process. The entire staff made it a great no-hassle experience. I really love the truck I purchased. purchase process. The entire staff made it a great no-hassle experience. I really love the truck I purchased. More
by John
Employees Worked With
Frank Mackove
