Purvis Ford Lincoln, Inc.

FIVE HOUR OIL CHANGE I took my f250 two wheel drive truck into Purvis for an oil change and a safety inspection. My vehicle has approximately 53,000 miles on it. I was to I took my f250 two wheel drive truck into Purvis for an oil change and a safety inspection. My vehicle has approximately 53,000 miles on it. I was told by my service tech. It would be approximately two hours. After 5 hours plus my tech tells me they are working on the safety inspection, and my wheel bearings need to be repack or replaced on my 4x4, I explained my truck is two wheel drive. He said they still need to be done, and they have to fail my truck if they don't do them. I tried to tell him I had the 50,000 mile service at another Ford dealership 10 months ago, and my wheel bearing were all good. I got no connection to what I was saying. I ask what the repack would cost, he said only 399.00 for my truck. I declined his ridiculous offer, and waited another hour and half for my vehicle. Today I took my vehicle to meineke across from Costco and had them pull my front wheels off, pack the bearing and give me my vehicle safety inspection, all for less than $200.00. The mechanic told me the wheel bearings were not loose, or in need of anything. So all that being said I obviously will never go back to Purvis, and I honestly believe that the service folks are in the business of deceiving their customers rather than assisting them. I would suggest taking a second look for another dealership, or at the very least question what your service tech tells you, good luck . Dan Graves More

I am a long time Purvis Ford customer. Only place I will buy my vehicles from. Been waiting for Ford to produce a hybrid Escape—traded in my 2013 hybrid Fusion which I loved. Very happy with my Escape Titan buy my vehicles from. Been waiting for Ford to produce a hybrid Escape—traded in my 2013 hybrid Fusion which I loved. Very happy with my Escape Titanium hybrid. Gets almost the same gas mileage as my hybrid Fusion. More

Positive sales experience Gary Stefaniga was very responsive and professional during our visit. He was able to promptly get all info/questions regarding the vehicle we had inte Gary Stefaniga was very responsive and professional during our visit. He was able to promptly get all info/questions regarding the vehicle we had interest. He was able to help with the transition of our used vehicle for the vehicle we purchased. I will refer him to anyone having interest in purchasing a vehicle at Purvis Ford. Thanks for the assistance/experience!! More

Excellent Service Purvis Service department provided excellent service on my 2014 Ford Escape. The price was good and the they performed everything I asked the to do. Purvis Service department provided excellent service on my 2014 Ford Escape. The price was good and the they performed everything I asked the to do. More

Took care of Our Travel breakdown Price per hour is quit high, with this said they address emergency’s fast for folks. Knowledge and trust of their own Warrenty company is concerning. Price per hour is quit high, with this said they address emergency’s fast for folks. Knowledge and trust of their own Warrenty company is concerning. In the end they come through. Would recommend to any one. Would not recommend the 3.5l to anyone in the world. In the review below it aske quality of service performed. We have a 1600 mile drove home if we get there we would then know the quality of the service performed. USMC/USAF Ret. More

Daniel Mullins took the time to listen to my concerns. My vehicle was diagnosed and fixed in timely manner. He were very respectful and wonderful to work with. vehicle was diagnosed and fixed in timely manner. He were very respectful and wonderful to work with. More