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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
453 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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453 Reviews of Purvis Ford Lincoln, Inc.
February 19, 2020
SImple Easy Service Easy service for an oil change and tire rotation. Vehicle was serviced per the appointment agreement and was completed and delivered on time with no h Easy service for an oil change and tire rotation. Vehicle was serviced per the appointment agreement and was completed and delivered on time with no hidden fees or add-on's. No problems. More
by Mr. Smith
Employees Worked With
Daniel Mullins
February 18, 2020
6 Hour Oil Change My oil change and inspection took 6 hours. I made an online "appointment" and was told 6 hours later that that is really a "check-in" not an appointm My oil change and inspection took 6 hours. I made an online "appointment" and was told 6 hours later that that is really a "check-in" not an appointment. I was told they have to push 150 cars through a day and therefore it would be impossible to make an appointment. Even though this is not disclosed on the website and it actually says "appointment". My car smells so strongly of gasoline today I am having trouble driving it. And after looking at the receipt they replaced my oil with synthetic, which I don't use. They did not even ask me. This was the third car I bought from Purvis and the last. Service is important. I will get my oil changed at Jiffy Lube from now on where I am in and out and treated like the most important person they've seen all day. More
by Batgirl
Employees Worked With
Matt Brinson
February 17, 2020
Good job I'm not sure I can put the review in twenty five words; people should just know that Purvis did a good job the 10000 mile checkup for my 2018 Mustang I'm not sure I can put the review in twenty five words; people should just know that Purvis did a good job the 10000 mile checkup for my 2018 Mustang convertible. More
by meangene
Employees Worked With
not,sure,who.
February 16, 2020
First Service This was the first service for my leased Ford F-150. Couldn't be easier and the work was done, including a recall item, quick and easy. So far, so g This was the first service for my leased Ford F-150. Couldn't be easier and the work was done, including a recall item, quick and easy. So far, so good. Look forward to working with them in the future. More
by JudyH
Employees Worked With
Andrew Smith
February 15, 2020
Reinstated faith in Ford After a very unpleasant experiance at another dealer in our home state Michigan. We found ourselves with the same mechanical problem in Virginia. Our After a very unpleasant experiance at another dealer in our home state Michigan. We found ourselves with the same mechanical problem in Virginia. Our service representative Matt worked so very hard making this all right as it was a warranty/bad parts nightmare and the need to get to root cause of issue. In the end going well beyond all was resolved. Good job Purvis! More
by Larry D
Employees Worked With
Matt Brinson
February 13, 2020
General Service Car purchased at this dealer and have been very satisfied with all aspects of my dealing with the sales as well as service people. Have brought my l Car purchased at this dealer and have been very satisfied with all aspects of my dealing with the sales as well as service people. Have brought my last four(4) cars and plan on using this dealer for my next purchase. Service department is the best in the area by my estimation. More
by melmazza
Employees Worked With
Tony in service, Frank Mackove
February 06, 2020
Easy in , easy out , all at a fair price From Salesman ( Mr. Barry Jones ) , to Service ( Mr. Matt Bressi ) Purvis has earned the 5-star rating that I just gave them . F From Salesman ( Mr. Barry Jones ) , to Service ( Mr. Matt Bressi ) Purvis has earned the 5-star rating that I just gave them . Frank K. , Spotsylvania , Virginia .... More
by Frank K .
Employees Worked With
Barry Jones
February 04, 2020
regular tune up This was the first time our service experience at purvis was positive. The car work was completed within a reasonable time and when it was promised. This was the first time our service experience at purvis was positive. The car work was completed within a reasonable time and when it was promised. More
by wljfarm
Employees Worked With
Tony
February 02, 2020
F350 Diesel Repair I called in to make an appointment for service on my F350. I appreciated the honesty of my service advisor, Daniel Mullins, on when they thought they I called in to make an appointment for service on my F350. I appreciated the honesty of my service advisor, Daniel Mullins, on when they thought they would be able to get my truck in for service. Once the issue was diagnosed, Daniel called to explain what the issue(s) where and what it would cost to repair. He also advised what parts they had in stock and what would require ordering and their availability. As soon as the vehicle was ready he called and notified me. More
by gradymilligan
Employees Worked With
Daniel Mullins
February 02, 2020
Excellent service!! They had my vehicle back to me earlier than expected and it works GREAT! Very pleased and will use Purvis again in the future. earlier than expected and it works GREAT! Very pleased and will use Purvis again in the future. More
by Jaime T.
Employees Worked With
Tom Linnehan, Andrew Smith, Daniel Mullins, Brooke Rodgers, Matt Brinson
