Purvis Ford Lincoln, Inc.

Service was completed I called for an appointment November 11 and they indicated it would be November 16 until they could get the Escape in for service. I was going to visi I called for an appointment November 11 and they indicated it would be November 16 until they could get the Escape in for service. I was going to visit my daughter out of state so I could not get the car in for service. When I returned I called for an appointment November 21 and it was November 26 before the car could be serviced. It seems to me to be completely unsatisfactory to take 5 days to get an appointment what if it was a critical failure and only vehicle someone had to drive for work. I have had several Toyota vehicles and never had appointment more than one day off. Additionally the Escape has had two services in 7,000 miles the first at a little over 100 miles. The service personnel indicated they had never seen that failure in any vehicle at 100 miles. Is this the quality from Ford? Well I know my next vehicle will be another Toyota I thought I would buy American again after having 3 Toyota's but I would never recommend or buy American again I am almost afraid to drive the Escape because what could go next. More

Very friendly. Listen to my concerns and fixed my car to my complete satisfaction!! Very happy I bought my car from Purvis. Love my Edge! my complete satisfaction!! Very happy I bought my car from Purvis. Love my Edge! More

Just moved to Fredericksburg and was looking for a Ford/Lincoln dealer to service my cars. Made appointment pretty easily. Arrived at Dealership 15 min before my appointment,sat in my Explorer for 25 Ford/Lincoln dealer to service my cars. Made appointment pretty easily. Arrived at Dealership 15 min before my appointment,sat in my Explorer for 25 min waiting for the advisor Mr Simms. Dropped off vehicle and went home. Never received a call to let me know my vehicle was ready. I will make the trek back to Ted Britt an hour and 15 min away. More

Annual Inspecton made easy Excellent and courteous service, just dropped my MKZ off with no appointment and completed within 75 minutes. Great facility and customer amenities .L Excellent and courteous service, just dropped my MKZ off with no appointment and completed within 75 minutes. Great facility and customer amenities .Love Purvis Fod More

Excellent Car-Owner-Friendly Experience at Purvis Ford The Service Manager and Advisors in the Service Department at Purvis Ford are well-organized, professional, car-owner-friendly, helpful employees that The Service Manager and Advisors in the Service Department at Purvis Ford are well-organized, professional, car-owner-friendly, helpful employees that are interested in getting your car serviced in the minimum amount of time; however, ensuring that quality work has been performed. When you drive in with your car, you are greeted immediately as if you are the only customer in the service entry-way. This department is a Very Busy part of the dealership; however, my wait is never longer than necessary for service to be performed. I am always pleased with my experience, and helpfulness of the employees in the Service Department at Purvis Ford. More

wonderful in all aspects - cleanliness of the facility, friendliness and proficiency of the staff, consistent updates on the progress of diagnosing the problem and steps to be taken to resolve friendliness and proficiency of the staff, consistent updates on the progress of diagnosing the problem and steps to be taken to resolve More

Key Fob Purchase I am giving an average rating because of the service rep I worked with. As a customer, I should not have to contact the service rep seeking informatio I am giving an average rating because of the service rep I worked with. As a customer, I should not have to contact the service rep seeking information about the status of the service I'm requesting and paying for. Also, my issue was not fully resolved and I'm still waiting to hear back from the service rep. I've been a customer of Purvis Ford for 4 years and have purchased two vehicles from them and have never had this experience. I'm disappointed and I would like to hear back from management. More

Nice people and nice vehicle. We purchased a new FORD RANGER. The Black Friday sale was on and both FORD and PURVIS had great rebates. Test drove and priced competitors but none co We purchased a new FORD RANGER. The Black Friday sale was on and both FORD and PURVIS had great rebates. Test drove and priced competitors but none could compete in price or safety equipment. LOVE MY RANGER More

Tony and his crew did a great job. I addition to fixing the issue they did causative research to assist in future prevention! Awesome experience. the issue they did causative research to assist in future prevention! Awesome experience. More

Great Ford Family! My wife and I recently purchased a brand new Ranger and a fairly new Flex at Purvis the entire staff treated us as if we were family the Owner also ca My wife and I recently purchased a brand new Ranger and a fairly new Flex at Purvis the entire staff treated us as if we were family the Owner also came to us and spoke for a bit Highly recommend you go visit these folks! More