Purvis Ford Lincoln, Inc.

Excellent Service and done in a timely and professional way I was extremely pleased with the way I was treated, and the excellent job done in fixing the problem in a professional and timely manner. I was extremely pleased with the way I was treated, and the excellent job done in fixing the problem in a professional and timely manner. More

Ross was most helpful and i enjoyed and appreciated him. Great experience. Enjoyed and appreciated working with Ross he was most helpful and I will be using him again as will my family in the very near futu Great experience. Enjoyed and appreciated working with Ross he was most helpful and I will be using him again as will my family in the very near future. More

I received excellent service and it was in a timely manner. They did everything they said they would and it was done when it was supposed to be! manner. They did everything they said they would and it was done when it was supposed to be! More

Thank you for the opportunity to address the service provided on 11/06/19. The work was performed professionally and all individuals, service coordinator and technician were great. Keep up the great wo provided on 11/06/19. The work was performed professionally and all individuals, service coordinator and technician were great. Keep up the great work. Thank you, Quincy Brown Julia Jenkins. More

Appointments for Service I made an appointment two weeks before I took my SUV in for an oil change. Check in was a bit slow since several cars were lined up to drop off thei I made an appointment two weeks before I took my SUV in for an oil change. Check in was a bit slow since several cars were lined up to drop off their cars at the same appointed time as mine of 9:30 a.m. Staff members were very nice when they got to my car. We left and came back over three hours later and we were told that our technician had the car opened up but had gone to lunch and was due back in about 40 minutes. I decided to wait and sent my husband on home. After waiting over an hour after the technician was due to return from lunch, I finally decided it was time to ask about my SUV. A young lady checked for me and it turned out that the service supervisor was not aware that I was waiting for my SUV so it was kicked back and other cars were taken care of before mine. They were very sorry and it was just a misunderstanding. However, in the future when I drop off my car again, I'll be sure to let them know I'm waiting and make sure they write it down. My SUV was finally ready at 3:00 p.m. A long day for a 9:30 a.m. appointment for an oil change. More

Outstanding service - I was on my way to the beach when I was on my way to a beach vacation and my car would not start in the morning. We jumped it to get going but while driving down I95. I just kept thin I was on my way to a beach vacation and my car would not start in the morning. We jumped it to get going but while driving down I95. I just kept thinking about the issue and then being out on the outer banks for a week... We looked up Ford dealerships along I95 near Fredericksburg and had a chat with Tony Simms. He was AWESOME. He worked us into the schedule that morning. The team check out the car and we replaced the battery and after about 2 hours (it does take time to get forced in on a Saturday morning) we were on our way again to the outer banks. a huge shout out to Tony Simms and the entire team at Purvis Ford. BTW we had a great time away at the beach and knowing we had nothing to worry about on the car made it even better. Jeff Schalk More

If you’re looking for a deal, look elsewhere. Was offered the lowest amount on my trade in compared to five other dealers. They refused to budge off of their price by a penny. So basically wanted Was offered the lowest amount on my trade in compared to five other dealers. They refused to budge off of their price by a penny. So basically wanted to steal my cars and rob me for theirs at full sticker price plus all fees. Plenty of other dealers around that are actually interested in selling their cars. More

Purvis is apparently short for Poor Service The service technician who checked me in stated he would let the shuttle know I needed a ride. then after an hour, it was determined that the service The service technician who checked me in stated he would let the shuttle know I needed a ride. then after an hour, it was determined that the service tech forgot to tell anyone I needed a shuttle. When the shuttle driver got there he confirmed he hadn't been told, and took my to my work. Later when my car was fixed and I requested a shuttle, Frank said they had to "pull my paper" and would send him out, and then sent him to my home. 25 minutes later the manager called stating the shuttle was waiting for me and I said I had requested a shuttle for my work, not home, I was told that the shuttle driver had other passengers, and had to take them back to Purvis so could not come pick me up. I had to Uber to get my car. The dealership offered no reimbursement or apologies. I was there for an airbag replacement, so I cannot attest to the quality of the work done. The two women who worked the initial front desk were competent at their job, and one was invested in trying to contact the shuttle driver for me. More

Just when I think it’s ok.. Always purchased my vehicles from up north, moved to the area 2006 finally took a chance on Purvis in May 2019....I made a mistake! Always purchased my vehicles from up north, moved to the area 2006 finally took a chance on Purvis in May 2019....I made a mistake! More

Very Poor Service, Go Somewhere Else We took our van in because the light for the rear door away said it was open. They "fixed" it. We went into pay for it and had to wait and hour to sim We took our van in because the light for the rear door away said it was open. They "fixed" it. We went into pay for it and had to wait and hour to simply pay the bill because the cashier had left early and they didn't know how process the payment. Within a mile of leaving the dealership the light came back on. We had to schedule an other appointment to bring it back. We were then told we would be charged additional parts and labor to fix what I had already paid for. More