Putnam Chrysler Jeep Dodge

Best experience buying a Jeep Grand Cherokee with Randy Lin I couldn't have been more satisfied with the experience of purchasing a 2016 Jeep Grand Cherokee from Putnam. Costco's auto program referred me to P I couldn't have been more satisfied with the experience of purchasing a 2016 Jeep Grand Cherokee from Putnam. Costco's auto program referred me to Putnam on Saturday afternoon, and soon I received a call from Randy Lin, the sales consultant, to set up an appointment. He was very friendly on the phone and sent me a confirmation text message. I went there on Monday, and it was such a fun experience with no pressure. He was extremely informative and patient. I got wonderful service and test-drive experience, and the deal he offered was even better that I don’t believe I can get somewhere else. I will recommend Putnam and Randy Lin to my family and friends. Thanks, Randy, for making my first car buying experience perfect! More

Bait & Switch Ultra fast bait and switch deal. I was rushed so fast it was unreal. I will admit they are the best at the game. The story in short; Was sold Ultra fast bait and switch deal. I was rushed so fast it was unreal. I will admit they are the best at the game. The story in short; Was sold a new car that was not equipped as promised. When I spoke with the manager they were not willing to make it right. I was kind and professional. Took half the blame, I should have stopped the deal. But this is why I say they were so good at the game. Being self employed I never burn bridges. They lost a sale from a friend, and our future business as well as service needs. (I did not use this as leverage) Shop elsewhere and thoroughly go over the deal. Just bad business. More

Scheduled appt for oil change - after 3 hrs still not done Had an appt today for a routine oil change. Arrived 30 min early and checked in. They said it would be fine to wait for it ... that they only had two Had an appt today for a routine oil change. Arrived 30 min early and checked in. They said it would be fine to wait for it ... that they only had two other cars also waiting. After almost three hours they had not even touched my vehicle and it was going to be another 45 minutes for the guys to take lunch. Ha. I left. For a 49 oil change, I should have been in and out in an hour, will a free coffee, donut and a smile. I left with only a "we're sorry" from the service guys. This place needs to be bought by a larger franchise and upgraded to the current century. Disappointed. Won't be back. More

Used car purchase experience My car buying experience with Dantes was a pleasant one. He provided vehicle background information, which aided in my decision making process. Also, My car buying experience with Dantes was a pleasant one. He provided vehicle background information, which aided in my decision making process. Also, the dealership is conveniently located. So far, so good!! More

Privacy violation, shared information against consent I purchased a vehicle from Putnam Jeep Burlingame and the Finance Paperwork was processed at the Putnam Nissan Dealership. Other than some of the basi I purchased a vehicle from Putnam Jeep Burlingame and the Finance Paperwork was processed at the Putnam Nissan Dealership. Other than some of the basic product and service issues during this purchase, the experience was pleasant until I received a notice from Bank Of America about my vehicle loan. During the application process for a vehicle loan, I specifically crossed off Bank of America to opt out of using their bank and sharing my information with Bank of America. I also believe I wrote on the document to not use Bank of America. I verbalized this to the Sales Agent. During the signing, the finance manager did not mention that Bank of America would be the bank that the loan was being sent to. To my surprise, it went to the bank that I specifically requested it to not go to. I called the dealership on 2/25/2015, the day after I received the notice. I left a message. I called later in the day and spoke to an employee in the finance department and explained the issue. He stated I would receive a call on Friday. That never happened. I called the dealership again on Sunday, spoke to the finance manager that processed the paperwork and explained the issue. He stated that there was nothing he could do and that I should refinance. I explained that they shared my personal and financial information with someone that I did not offer consent to and that was an issue. He then told me he would call me back in three days with options. He did not do this. I called the dealership and after being transferred a few times, got someone’s voicemail and left another message. I called back and asked for the manager on duty, I got another voicemail and left another message. This has yet been returned. I do not anticipate that I will get a phone call and they are unwilling to fix the issue. My only request was that the loan get financed with a bank that is not Bank Of America and that Putnam Auto Group honors the agreement that we made. At this point, if they have to buy down the loan at their expense, it is their obligation to do so. Please contact me about the violation of my consent and how they shared personal information with a party that they were not authorized to do so. They were instructed, in writing, on their form, to not share my information with Bank of America. They also did not provide me with the paperwork that they were required to. All I have is the final documentation of the loan. The other documents were locked in Putnam Jeep, inaccessible, and they were not sent to me. This is an issue of itself and a violation of rules instituted for this industry in California. I hope that CA Consumer Affairs and the New Motor Vehicle Board look into this matter. More