Putnam Subaru

Unprofessional I took my brand new 2018 Subaru WRX for warranty work due to a boost leak. There's a rattle that occurs at 3rd gear around 4 - 6K RPM and it usually h I took my brand new 2018 Subaru WRX for warranty work due to a boost leak. There's a rattle that occurs at 3rd gear around 4 - 6K RPM and it usually happens when I enter the freeway and when the car is fully warmed up after 10 - 15 minutes. Initially, I dropped off the car and Ethan told me there was no problem. After reviewing my dash-cam (when this whole ordeal was done), the technician just drove it around the neighborhood -- never entering the freeway. Thus never experiencing the problem. I had to drive the car with another technician for them to hear/see the problem. I had to comeback the next day. After doing the drive test, I thought that would be the end of my problems. Before I mention the main problem, I called 4 days prior if I could have a loaner car and the rep said they would give me one if the car was to stay there for a day or 2. I come there and they didn't have one. I asked Ethan and he just shrugged me off stating that they didn't have one for the day. He didn't even mention that they had a shuttle service! That really irritated me!!! What kind of B.S. service is that especially when I bought my car there. Back to the main issue. They found a missing bolt on the exhaust manifold and they blamed me for it!!! Ethan, who says he's a WRX STI owner, stated that due to the modifications I did on my vehicle, they couldn't fix my car. He says I voided my warranty because I or someone worked on the engine and that was the reason why the bolt was missing. They had no proof that I worked on the engine itself! He was giving me the run-around on the phone. I specifically asked him on January if I installed an aftermarket exhaust that my warranty would still be honored and he said YES. He didn't mentioned that I had to put back everything into stock for them to perform warranty work. He even stated that because I had aftermarket headlights, they couldn't do any more warranty work. I CALL PURE B.S.! The problem was not connected to my catback exhaust nor the headlights. I've never touched the engine or tuned the car. I even offered to just pay and for them to buy the bolt to avoid the hassle of waiting. He stated that they didn't have it or don't know the type of bolt to get. GODDAM LIAR. I called Fremont Subaru and Carlsen Subaru after his phone call. They both mentioned that the missing exhaust manifold bolt is a common issue on the VA engines. They come loose and as a result, the exhaust manifold gasket is blown and the sensor is burned off. Fremont and Carlsen stated that I was still under warranty and that they would fix the issue with no problem. Also stating that my aftermarket exhaust and headlights have no connection to the problem AT ALL! My '18 WRX is fixed now thanks to the other Subaru shop. I AM NEVER COMING BACK TO PUTNAM SUBARU TO SERVICE MY CAR! B.S. Service from Ethan Mannick. I even mentioned the problem to Miguel Reyes, and he just said sorry. He was my sales rep. Didn't offer anything to help me move forward with the issue. I BOUGHT THE CAR THERE, MAN! More

Great service. Everything done on my car was explained and was necessary. Pricing was fair, but the great service is what sets Putnam from any other service Center. Everything done on my car was explained and was necessary. Pricing was fair, but the great service is what sets Putnam from any other service Center. More

6mos service Excellent workmanship, service advisor was on point. No babble, just get the job done. We have no qualms about this terrific dealership. Love Putnam. Excellent workmanship, service advisor was on point. No babble, just get the job done. We have no qualms about this terrific dealership. Love Putnam. Would go back to them for which ever brand of car or truck they sell. I feel confident with the dealership More

Very professional and very customer friendly. I brought my Forester in for a routine servicing. I was greeted by a service writer immediately. Within a few minutes my paperwork was completed and I brought my Forester in for a routine servicing. I was greeted by a service writer immediately. Within a few minutes my paperwork was completed and I was on my way. The service writer told me that the service would take about two hours....he was right on. Two hours later my car was ready. My Subaru dealership (service department) is undergoing an extensive reconstruction which requires temporary changes to the service routine. But even through this major construction, the servicing process was smooth and professional. The sales and service staff treat you as a friend, NOT as a nameless customer. I highly recommend this particular dealership and service department for you Subaru needs. More

Thank you for helping me with this purchase. I’m enjoying my new car. Now, I just need to learn about all of the awesome features! for helping me with this purchase. I’m enjoying my new car. Now, I just need to learn about all of the awesome features! More

Awesome! Peter is great! He always takes care of our family and their automotive needs. Always able to work out a great deal for us! Thanks! Peter is great! He always takes care of our family and their automotive needs. Always able to work out a great deal for us! Thanks! More

BEST CAR BUYING EXPERIENCE EVER!! A HUGE THANK YOU to Dan Dishart (Internet Sales Manager) for an amazing car buying experience. I highly recommend doing business with them. I bought a A HUGE THANK YOU to Dan Dishart (Internet Sales Manager) for an amazing car buying experience. I highly recommend doing business with them. I bought a 2018 Subaru Outback Limited and found Dan gave the best price and straightforward, no pressure transaction. I Internet shopped 20 Subaru dealers and Dan's attentiveness and professionalism was above and beyond all the other dealers. The in dealership experience was no different. Absolutely amazing and refreshing. No pressure and no expectations. The drive from Capitola to Burlingame was more than worth it! I also have to mention Cartier Lee (Director Finance). Cartier was great! He made the "sign out" process very easy. Again, no pressure and no expectations. If your in the market for a Subaru, don't waste your time with the other dealers, go see Dan Dishart. You won't regret it More

Great Jeffery was very good and helped me get my car window and tailgate repaired. I would recommend connecting with him for any of your service needs. Jeffery was very good and helped me get my car window and tailgate repaired. I would recommend connecting with him for any of your service needs. More

Fast and convinient service! The appointment was really good. Good advisor, cup of coffee in the lounge room and fast service. I wish the complementary car wash would be done as w The appointment was really good. Good advisor, cup of coffee in the lounge room and fast service. I wish the complementary car wash would be done as well. More

very nice experience “Very nice neighbor” Nelson is very kind and funny guy. we appreciate all his work and we’ll come back soon. We are very glad to need him. “Very nice neighbor” Nelson is very kind and funny guy. we appreciate all his work and we’ll come back soon. We are very glad to need him. More