Quality Chevrolet

2 days in service and truck never looked at. Took it home to use different dealer Took it home to use different dealer More

I just noticed my truck needed a tune up(spark plugs) I forgot to check and ask for this service. It wasn’t suggested by service staff as well. No heads up. Manager needs to set standard. forgot to check and ask for this service. It wasn’t suggested by service staff as well. No heads up. Manager needs to set standard. More

This scheduling team wasted half my day. I asked all the questions to make sure I was taken care of after dropping off my truck for service only to find out, I had no loaner or alternative e I asked all the questions to make sure I was taken care of after dropping off my truck for service only to find out, I had no loaner or alternative even mention on my appointment even after i inquiring adamantly that I need a vehicle upon drop off and I was ASSURED if my truck wasn’t covered, they work with a third party to get rentals for us. Took a half day off to get service I still need now, with a terrible taste in my mouth about “Quality Chevrolet” giving ZERO quality service. Even after they found out I was given bad info, hey still gave no indication they were going to make the appropriate attempt to fix the situation. They clearly didn’t care about me or my day or the quality of service they were NOT providing. For reference I was dropping off my 2020 Silverado 2500 HD utility FLEET truck. Ready to pay for all recommended services. ID LOVE TO COME BACK PROVIDED A LOANER. I was fully ready to use my company card to pay for it but now my fleet has to either find a different dealership or get a call back to try again. My appt was on 09/10 at 9:30am. Thanks More

Juan is knowledgeable and helpful. I feel that we are always given a time estimate and our car is ready before that time. I feel that we are always given a time estimate and our car is ready before that time. More

Usually very happy, this time i felt like I was dismissed at my wait time at my wait time More

Kenny was great person from the time we arrived to the delivered of a car , Kenny is a great asset to your dealership delivered of a car , Kenny is a great asset to your dealership More

They did a great job when they were working on it, but we waited 2 weeks for them to start working on it. (That's much too long to wait) :( waited 2 weeks for them to start working on it. (That's much too long to wait) :( More

Maria in service misled us on cost of Bolt charger cable. First she agreed the cost was covered by warranty. Then she said it wasn’t. Then she tried to say QC would pay a partial amount. Ultimately when we First she agreed the cost was covered by warranty. Then she said it wasn’t. Then she tried to say QC would pay a partial amount. Ultimately when we asked her to justify the much higher cost compared to Amazon she spoke of QC all encompassing warranty. We settled on Amazon because their cord cost less and had a 3-year warranty not 2 like QC. Also, her annoying/cutsie catchphrase of “please and thank you “ in every email she sent is condescending and presumptive. We took 2 unnecessary trips to dealer, had to wait all day to have our vehicle “checked out” meanwhile fretting about keeping our vehicle charged. What a hassle!!! You can ask Maria to see her email thread to Kyle Puette and decide for yourself if she’s your best fit for the face of your service bay. More

Your service tech Maria is very rude and unpleasant I hope I don’t have to deal with her anymore when I have to go get my oil change, I have bought two vehicles from you a 2020 traverse and a 2025 Chevy hope I don’t have to deal with her anymore when I have to go get my oil change, I have bought two vehicles from you a 2020 traverse and a 2025 Chevy truck and I don’t feel I should feel uncomfortable when I go there More

I want to express my gratitude to AJ, the service desk, and the service manager for their exceptional support. A special shout-out goes to AJ for his dedication and for patiently addressing all my calls an and the service manager for their exceptional support. A special shout-out goes to AJ for his dedication and for patiently addressing all my calls and visits, which were quite frequent. When purchasing a new car, you anticipate a seamless experience, but I encountered a few issues. After having the seat cover replaced, my only remaining concern is that the molded plastic cover, which conceals the seat frame when you open the door, wasn't installed correctly. This cover features four guide stakes and two spring clips on top, and I was able to reinstall it correctly myself rather than bringing my truck back in. As an FSE for a biochemistry robotic company, I understand the importance of ensuring that all covers and hardware are installed properly; loose hardware is simply not an option for us. It's a standard we uphold diligently to avoid any return service visits. My primary concern is ensuring that all work is completed to the highest standards. More