Scott Holtz

Since I was worried about traffic for an early morning appointment, I actually arrived fairly early for my service appointment. Not deterred, they quickly completed my paperwork and took my vehicle in. Th appointment, I actually arrived fairly early for my service appointment. Not deterred, they quickly completed my paperwork and took my vehicle in. The service was quick and I was back on the road in record time. More

by richard.p.cooper Verified Customer Verified Customer

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Making deal was tedious. Sales/Service experience was terrible. Will never use them again. When my son and wife visited to discuss service needed which included visor repair Sales/Service experience was terrible. Will never use them again. When my son and wife visited to discuss service needed which included visor repair (defective) and issue with water spots on truck that I was told on day of truck purchase would need to be "acid wash" and coating would need to be replaced. When my wife visited the dealership, they met with Link Dixon. He was very demeaning and argumentative about doing this service. He was accusing and trying to intimidate my son of doing something to vehicle when it was documented in papers on day of purchase that this service was needed to correct/clean up the water spots. My wife called me regarding what was going on and she put me on the phone with Link He tried arguing with me the same way, but I told him, I don't care about what he was saying occured, I told him I noticed them on delivery of truck on day of purchase and spoke to the sales person we dealt with (Mikail Crosby- very nice peson) about this issue and after speaking to the service center/ finance department that we would need to bring it back in to get it cleaned up. He spoke to the service department and said it was detailed correctly on day of purchase.. Once again, he came at them and said they would have the service center clean it and would have to see for himself if the spots remained after the detailing. Once they did this, he saw for himself and agreed the service was needed. His tune suddenly changed when he realized he was wrong in his accusations and walked away with his tail between his legs. Its a good thing I wasn't at the dealership on this day, or I would have had a interesting convesation about his attitude and he would NOT have been allowed to talk to my wife/sone like he did Let me tell you, on the day of purchase from the time we walked into the dealership and the time we left, it took close to 8 hours! We had decided within the first hour of going in there, that we wanted the vehicle. The sales/finance process was terrible, took much longer than usual. I purchased a truck from a nearby dealership and the entire process took 3 hours to leave with my vehicle. I would not/will not recommend Quality Chevrolet to anyone for sales or service. Terrible across the board. Mikhail was the only bright spot in dealing with anyone at the dealership. With regards to the service on the truck, I had to constantly call to get updates on the truck, they needed to take if offsite to get acid wash done. I would call for the service associate, Sophia, and she would either not return my call after repeated messages, or when she finally called, she would call my son. When I spoke to her on Friday, she told me she would call me with update/ if vehicle was ready for pickup that afternoon after she speaks to off site service center. Once again, no call back as promised. When I called on Saturday morning, she told me it was delivered on Friday afternoon, but she got busy and forgot to call me. This type of service was typical of our experience from day of purchase to day of service being completed. Once again a 1 star experience. Please feel free to contact me if needed, I would welcome speaking to someone from the Corporate office. More

by matt.roybal Verified Customer Verified Customer

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I’m overall completely satisfied with the services afforded to me and my family. Mr. ED Carr and the entire team at Quality Chevrolet exceeded all expectations . I have been a GM customer for most of afforded to me and my family. Mr. ED Carr and the entire team at Quality Chevrolet exceeded all expectations . I have been a GM customer for most of my life spanning 72 years. The financial team was able to offer a much more affordable interest rate than Navy Federal CU. I was surprised at the effort put into getting a much better deal. Thank you for the great buying experience. . More

by brodj54 Verified Customer Verified Customer

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I’m going to write my review in Spanish. Anteriormente tuve un detalle en mi cita anterior, y de forma casi inmediata Junior (El manager) se contacto conmigo para aclara el mal entendido qu Anteriormente tuve un detalle en mi cita anterior, y de forma casi inmediata Junior (El manager) se contacto conmigo para aclara el mal entendido que pudo haber pasado. Se ocupo personalmente de mi cita y el problema que tenia mi vehiculo, e hizo todo de una forma demasiado rapida y efectiva, Eso te hace sentir que SI importas mucho como cliente y lo mas importante que se preocupan por tu Satisfaccion, Hasta ahora mi Equinox funciona de maravilla More

by pedraza_cesar84 Verified Customer Verified Customer

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Service department is amazing and a well oiled machine. I would recommend them to anyone and everyone. Thank you I would recommend them to anyone and everyone. Thank you More

by ortega211 Verified Customer Verified Customer

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Juan is very good to work with, friendly and knowledgeable, communicates well and makes sure I’m taken care of knowledgeable, communicates well and makes sure I’m taken care of More

by aliddicoat Verified Customer Verified Customer

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Quality Chevrolet is a great dealership. The staff is friendly, helpful and welcoming. Their service representatives take care of you like family. Thank you The staff is friendly, helpful and welcoming. Their service representatives take care of you like family. Thank you More

by ortega211 Verified Customer Verified Customer

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The service was professional and completed in a timely manner. I would highly recommend the service to anyone. manner. I would highly recommend the service to anyone. More

by anthony.g.thomas Verified Customer Verified Customer

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The dealer offered a very generous discount, along with a manufacturer discount that made this a tremendous deal. The vehicle is exactly what I wanted. manufacturer discount that made this a tremendous deal. The vehicle is exactly what I wanted. More

by cheerulv Verified Customer Verified Customer

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Scott Holtz is a smart diagnostician. He immediately picked up where the noise is coming from and fixed it in one go! I had to get this issue addressed twice before with others and both t He immediately picked up where the noise is coming from and fixed it in one go! I had to get this issue addressed twice before with others and both times the repairs done did not fix it. Give Scott a raise! More

by kiranpalyada Verified Customer Verified Customer

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