Quantrell Cadillac

we were very satisfied with our overall experience. The salesman went the extra mile to show my husband and me all of the differences in the particular miodels and gave us plenty of time to make up our own salesman went the extra mile to show my husband and me all of the differences in the particular miodels and gave us plenty of time to make up our own mind.HE WAS EXTREMELY KNOWLEDGEABLE and if he did not know an answer he found out for us.We had looked at this car about 3 weeks ago and had decided not to buy it but he called us a few days ago and had someting new for us to see so we went back in and we bought a more expensive car than he had called us to come in and see. More

I had a great experience dealing with ken Dawkins . I did not feel pressure and he went above beyond on answering questions and giving us a walk through with car. I Highly recomend ! not feel pressure and he went above beyond on answering questions and giving us a walk through with car. I Highly recomend ! More

This is a great dealership - the sales team is very knowledgable. They quickly figure out what's important to you in a car and don't try to oversell you. The deals they offer are very fair and you won' knowledgable. They quickly figure out what's important to you in a car and don't try to oversell you. The deals they offer are very fair and you won't feel taken advantage of or like they think you're stupid. More

I went with my father to assist him in purchasing a new Cadillac. We worked with Ken Dawkins and found him to be very informative and friendly. He took the time to really educated my father about the cut Cadillac. We worked with Ken Dawkins and found him to be very informative and friendly. He took the time to really educated my father about the cutting edge technology found on the car and was extremely patient with us during the entire process. I would highly recommend Ken to anyone. More

Treated very nice and professionally. Ken was very knowledgable about Cadillac. Enjoyed the experience We were offered a test drive immediately and that was the one we bought and like. knowledgable about Cadillac. Enjoyed the experience We were offered a test drive immediately and that was the one we bought and like. More

I was not offered the service record on the car I purchased. After 75 miles I had to return the car for service. I found out later the car had major problems, some of which they had repaired and did purchased. After 75 miles I had to return the car for service. I found out later the car had major problems, some of which they had repaired and did not tell me about. I was lied to and treated very unprofessionally by the manager and President of Quantrell. They had the car for several weeks, waitiing for parts, while I was getting the run around. Finally they called to say the car was ready, the repair cost $700.00, and I hope that it is fixed. All of my family and friends will be driving to Louisville for their Subaru's after this horrible experience. Run from this dealership! More

Ken Dawson is a professional, He answered all our questions and worked with us as though we were the only ones buying a vehicle in Kentucky. I would recommend Ken for other people looking to buy a ve questions and worked with us as though we were the only ones buying a vehicle in Kentucky. I would recommend Ken for other people looking to buy a vehicle and we will be back to deal with this dealership for future vehicle purchase. More

We have a 2010 Saturn Outlook. (GMC Acadia, Chevy Traverse, Buick Enclave). The tires are Goodyear Fortera HL. These are some of the worst tires we have ever owned, despite the fact that they are the Traverse, Buick Enclave). The tires are Goodyear Fortera HL. These are some of the worst tires we have ever owned, despite the fact that they are the most expensive. We had asked the dealer, Quantrell in Lexington KY, to check out vibration of the vehicle and steering wheel while on the highway. This was during the bumper to bumper warranty of 36,000 miles. At the time, they found no problem with the vehicle or tires, and did not document our complaint. After, the warranty expired; we took the vehicle to a tire shop where we were told the tires were cupping due to a mechanical defect. Afterward we took the vehicle back to Quantrell. They found no mechanical defects but told us the tires were worn due to normal wear. This is at 40,000 miles when the tires are supposed to be good for 60,000 miles. GM would do nothing about this problem due to the fact that Quantrell supposedly found no problems during the warranty period. Given what has been found in reviews of this tire, we find it hard to believe that GM and Quantrell did not know about this problem. It seems that their policy is to deny that there is a problem until the bumper to bumper warranty is expired. More

I have bought vehicles here for 10 years and will continue to do so. The service department does an excellent job working on Cadillac and Pontiac vehicles. Ken is a wonderful salesman is not pushy an continue to do so. The service department does an excellent job working on Cadillac and Pontiac vehicles. Ken is a wonderful salesman is not pushy and is very easy to talk to and work with. He worked hard to try to make certain I was where I needed to be with price and financing. Earl is in the service department and has not failed to fix whatever we need repaired. I wasted $2000 dollars here in Morehead trying to get my G6 fixed, he fixed it and the cost was less than any of the other 3 people who attempted to fix it. Regardless of where my vehicle has issues it will be towed straight to Quantrell. I had narrowed my choices down to a Regal and a CTS. In the end the excellent service I have received with my other vehicles was the deciding factor. More

The reason I gave such a great rating is because the service was great & most informative. I would recommended the saleman Ken Dawkins to anyone and the agency also. service was great & most informative. I would recommended the saleman Ken Dawkins to anyone and the agency also. More