Quebedeaux Buick GMC - Service Center

Cameron was great at getting my Envision in and out for service in a timely manner! I would highly recommend them for service! service in a timely manner! I would highly recommend them for service! More

The service advisor was very professional,and understood my problems. My truck was spotless clean. my problems. My truck was spotless clean. More

Well this is the 3rd time I’ve had my 3500 4x4 duel cab over 47,000,00 miles in for the DEF TANK ISSUES the level indicator showed 24% and it was full. They changed the DEFF TANK THIS TIME and under warran over 47,000,00 miles in for the DEF TANK ISSUES the level indicator showed 24% and it was full. They changed the DEFF TANK THIS TIME and under warranty because of a recall. Maybe the old saying 3rd time is a charm. One DEFF TANK AT 10,000 miles one at 51000 miles and this one at 57950 bought this truck at QUEBEDEAUX USED with 9247 showing on the odometer and now has 57950 and is a strong truck. I’m a big guy 6’6” and the truck is very comfortable. The new kid Dillon in service, was very courteous and helpful. The oil change was done while it was in the dealership but they forgot to reset the percent left of remaining life of the oil. But not a big deal I reset it. Checked the oil and it had been changed. Happy about that. So over all good service. More

My interactions with this dealership’s service department is that, I don’t have a solid point of contact. When I arrive for service no one promptly greets me acknowledging that I’ve arrived so I sit there aw is that, I don’t have a solid point of contact. When I arrive for service no one promptly greets me acknowledging that I’ve arrived so I sit there awkwardly. Service takes forever, my last stint for an oil change, diagnostic evaluation and a super cruise software update took over one week. If I don’t have to go there I wouldn’t. More

I took my GMC Acadia in when a steering assist warning appeared on the dash. Service writer Adam was very helpful and gave me an estimate for the work. He did not try to sell me something I didn’t need.i appeared on the dash. Service writer Adam was very helpful and gave me an estimate for the work. He did not try to sell me something I didn’t need.i appreciate that. I will continue to take my vehicles to Quebedeaux Buick-GMC. Paul the courtesy car driver was very pleasant and courteous as always. Paul is a big asset to the dealership. More

Great service as well as customer service. My advisor was very helpful and was very polite to work with. My advisor was very helpful and was very polite to work with. More

Great customer service and friendly staff member (Jacob) at service. However, had an appointment at 12:30 for oil change and was not able to get my truck back until 2:40. I was expecting about an 1 hour and at service. However, had an appointment at 12:30 for oil change and was not able to get my truck back until 2:40. I was expecting about an 1 hour and it took a lot longer. More

Poor rating on the SERVICE Dept! I took my 2024 GMC Canyon Elevation to get looked at. It is making a grinding noise when you turn on the AC or Heater and the Mode Actuator is making I took my 2024 GMC Canyon Elevation to get looked at. It is making a grinding noise when you turn on the AC or Heater and the Mode Actuator is making the noise. All they did was lubricate the doors of the HVAC system. The noise is worse now than before. I truck was sitting at the dealers for 4 days till they looked at it. There was also trash in my truck. Someone left their bank receipt in my truck so who knows if my vehicle was used for PERSONAL business. The quality of the work on vehicles has gone down hill....VERY DISSATISFIED!! Now i have to see who can fix this part for me. For buying a 2024 truck i should not be having this problem! More

My car was purchased new and has been serviced for 14 years at this location but this place has drastically gone downhill over the years. You will spend 15 mins calling and waiting for someone to pick up years at this location but this place has drastically gone downhill over the years. You will spend 15 mins calling and waiting for someone to pick up the phone in the service department. Oil changes are a minimum 3 hour wait. You would think with the amount of oil changes they do that they would have a separate tech dedicated for them but instead you’re in the queue with everyone else. Took my car in today to address an issue that was fixed and noted during my last visit as it resurfaced. Waited 2 hours to be told it was exactly what I mentioned to check when arriving. Got hit with a $189 “diagnostic” fee and told they had no parts on hand for a few days and basically wasted hours and paid $189 to leave with the same issue and nothing done. Past year my car has been misdiagnosed and I’ve paid for parts that weren’t needed. Today was the last straw!!! I will never service my car there or purchase another vehicle from Quebedeaux GMC again. Tired of being ripped off. UPDATE: Brandon from the service department called the next day after this review and explained how there was a miscommunication and he would talk it over with service manager Adam and call me back regarding a refund. Never called back. Called 3 days later to inquire again. Asked for a copy of the diagnostic report since I was charged for this service and never provided anything. Was told there was never one filled out by their mechanics! Brandon said he would call back again, never did. Called a third time, one week later, and was told that since I left this negative review and mentioned I would never come back due to this experience, that he and Adam would not refund me. Somehow this is considered great customer service! Took my car to another mechanic who not only fixed my issue, but mentioned my oil dipstick was bone dry and added 3 quarts. How was this missed on my $189 diagnostic? Because it was never properly done! This is mechanics 101. This is what you can expect from Quebedeaux GMC. I hope ownership sees this post and does the right thing! More