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Quebedeaux Buick GMC - Service Center

Tucson, AZ

3.5
880 Reviews

880 Reviews of Quebedeaux Buick GMC - Service Center

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March 20, 2021

The sales of the car was great. The salesman worked hard to get us a good price....... However the after sales person lied to us. ( flat out lied- especially in the length of time of coverage all also the More

by BEMILLER
Recommend Dealer
No
Employees Worked With
Brian Medina
Mar 24, 2021 -

Quebedeaux Buick-GMC responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Best, The Quebedeaux Buick GMC Team.

Mar 25, 2021 -

BEMILLER responded

Unless you are willing to change the situation of your after sales agent deliberately distorting what the added options really offered ( especially the length. Which he implied were of 4 years length). There is nothing to talk about. Yes I do realize it was my fault for believing him and not ignoring his words and actually reading the contract. But after a great sales experience I gullibly believed the after market sales person. .... it is a shame as we would have continued to do business..... but that possibility is gone Cheat me once shame on you. Cheat me twice shame on me......

March 19, 2021

Worst experience ever for a simple oil change! I had a 1:00 appointment, and arrived 10 minutes early. I asked about my car at 1:30 and was told they were backed up but would get to it soon. At 2:30 I a More

by skeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Fulda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Mar 24, 2021 -

Quebedeaux Buick-GMC responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Best, The Quebedeaux Buick GMC Team.

March 19, 2021

Very cordial,cooperative and helpful in providing both service and evaluation of new cars. They understand the principle of customer centricity and practice it effectively. More

by bernien1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina, Edmond Leon
Mar 24, 2021 -

Quebedeaux Buick-GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Quebedeaux Buick GMC Team.

March 19, 2021

I took my 2020 Buick Enclave in for service because the alarm will go off without provocation sometimes in the middle of the night and during the day. After a day and a half the alarm wasn't found to have More

by PATH4349
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Hensley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Quebedeaux Buick-GMC responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, The Quebedeaux Buick GMC Team.

March 14, 2021

They have great customer service. Always helpful. Price and guarantee are great. Over all they are a good dealership. I will recommend them to everyone. More

by LILIA.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Mar 17, 2021 -

Quebedeaux Buick-GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Best, The Quebedeaux Buick GMC Team.

March 13, 2021

As always Adam at Qbuick took care of my Cadillac Escalade on the 1st visit. The service department always has done and excellent job taking care of my auto's More

by Don Bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Quebedeaux Buick-GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Quebedeaux Buick GMC Team.

March 12, 2021

Atle Fjugstad was my service advisor. He took care of everything I needed and he was respectful,curtious, kept me informed of issues. He wore a mask and that was awesome as I saw other staff did not More

by HELLO2JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ATLE FJUGSTAD,service dept.
Mar 17, 2021 -

Quebedeaux Buick-GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Atle was able to provide an efficient and overall positive experience. We look forward to working with you again in the future. Take care! Best, The Quebedeaux Buick GMC Team.

March 12, 2021

Dan is a great sale person he worked with me&my husband Bobby anguamea did everything in his power to make our payments work with us& did everything that he could to make us happy in our new car & affordab More

by josephine.dimas51@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Rodarte , Edmond Leon
Mar 17, 2021 -

Quebedeaux Buick-GMC responded

Hello Josephine and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dan was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, The Quebedeaux Buick GMC Team.

March 11, 2021

Always taking care of my car like it's your dad's car. No problem and I'm happy. Brian Medina is in the cockpit of my maintenance. I trust him. Way to go Quebedeaux!!! More

by alohaken2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Mar 16, 2021 -

Quebedeaux Buick-GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Quebedeaux Buick GMC Team.

March 11, 2021

I really enjoyed the service. The expertise the speed of which it took them to take care of my truck. Adam is a first class gentleman More

by danny54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Quebedeaux Buick-GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Quebedeaux Buick GMC Team.

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