Quebedeaux Buick GMC - Service Center

Have communicated twice with Q since a truck purchase on 1/28/2021, once for a car detail and once for an attempt to add GMC accessories. First the car detail which was owed to me after the truck I jus 1/28/2021, once for a car detail and once for an attempt to add GMC accessories. First the car detail which was owed to me after the truck I just bought was not clean when the purchase happened. Brought in at 10:30am for a 10:30 detail and did not leave until 1pm. Not ideal. Second the attempt to spend another $1,000 plus labor on a Tonneau cover. People in parts say it will take 2 business days to get the cover from Phoenix and I should call service to schedule something soon after. So I talk to service (Brian) who says ‘those timelines are never right so you’ll want to wait until it comes in, maybe 2-3 weeks, then call back.’ Pathetic effort on both accounts. Initially impressed with the efforts of this dealership during the buying process I see now that it was nothing but another sale for the dealership. Would never go back and wish the truck purchase would have happened elsewhere. More

Best dealership I have dealt with in many years...polite and knowledgeable ... Adam Hensley is always helpful and pleasant... Others are also helpful, polite and pleasant and knowledgeable ... Adam Hensley is always helpful and pleasant... Others are also helpful, polite and pleasant More

Everything was great on this service visit as it always is. I waited for the vehicle and it was done on time. Way to go Quebedeaux! is. I waited for the vehicle and it was done on time. Way to go Quebedeaux! More

As usual excellent service, timely and professionally done. It was a pleasure using your shuttle service. Paul the service driver was courteous and very professional. He is an asset and credit to your co done. It was a pleasure using your shuttle service. Paul the service driver was courteous and very professional. He is an asset and credit to your company. More

No problems with getting service scheduled or the service work. Almost always able to get in on short notice and service staff are accommodating and have not had any issues with the work. work. Almost always able to get in on short notice and service staff are accommodating and have not had any issues with the work. More

i've been coming to Quebedeaux for many years, I've bought 2 Enclaves from you. One of the reasons I bought the second Buick was the service was great but that has really decreased. Brian does the be bought 2 Enclaves from you. One of the reasons I bought the second Buick was the service was great but that has really decreased. Brian does the best to take care of me and my car but the waits have really increased. Right now I wouldn't recommend this service center. I sure hope you can increase your staff, I know you are facing challenges More

Very good , thank you for your service , next time please ask me if I want my car to be wash , but everything else was done good 😌 ask me if I want my car to be wash , but everything else was done good 😌 More

Great service. My service advisor Mike took care of everything. I had three recalls taken care of at one time. He kept me informed all along the way. I am very pleased. everything. I had three recalls taken care of at one time. He kept me informed all along the way. I am very pleased. More

I have not had my car for a full week since purchase. In the service center . Very disappointing experience. Not sure I want to keep vehicle the service center . Very disappointing experience. Not sure I want to keep vehicle More

Service department is horrible. The customer service is non existent, as you walk no one attempts to help you. I made an appointment but my vehicle waits for an hour before being taken back. I noticed my v non existent, as you walk no one attempts to help you. I made an appointment but my vehicle waits for an hour before being taken back. I noticed my vehicle in the “completed” parking lot so I asked about, I haven’t received the paperwork yet. I preceded to wait another 30 minutes before finally being told it was ready. More