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Quebedeaux Buick GMC - Service Center

Tucson, AZ

3.5
879 Reviews

879 Reviews of Quebedeaux Buick GMC - Service Center

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February 01, 2021

Great guys they went above and beyond awesome service I will be returning for another vehicle easy to work with grade A customer service thanks More

by HERNANDEZJORDAN471
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Villamil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Quebedeaux Buick-GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, The Quebedeaux Buick GMC Team.

January 30, 2021

Brian Medina was great to work with & he paid special attention to my issues during covid queen.. They fixed some wiring problems (packrats, the xxxxxxxx!) at their cost. I won’t go anywhere else! More

by deanw0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Feb 03, 2021 -

Quebedeaux Buick-GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, The Quebedeaux Buick GMC Team.

January 28, 2021

I would like to thank Brian Medina for everything he has done for me i really appreciate him he is what you call the best customer service representative especially during these time with Covid-19 More

by TUCSONIMPALAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Feb 02, 2021 -

Quebedeaux Buick-GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Quebedeaux Buick GMC Team.

January 28, 2021

No following up or appointment reminders for service work. Still waiting on a date when I can bring in car to have side driver door panel fixed. They are like anyone else. Great until they have your More

by MARIASPAIN.SALINAS
Recommend Dealer
No
Employees Worked With
Brian Medina
Feb 04, 2021 -

Quebedeaux Buick-GMC responded

It seems there was some minor miscommunication between you and our team. We want all of our visitors to walk away satisfied and the details within this review do not reflect our customer service expectations. Best, The Quebedeaux Buick GMC Team.

Feb 04, 2021 -

MARIASPAIN.SALINAS responded

Thank you for the response. However, my service issue is still not being addressed! I would also like to request a reimbursement for the cost of an Uber, because of our minor miscommunication, no one scheduled me on your "Free" shuttle. So when is my appointment?

January 27, 2021

Recall repair was handled promptly and professionally, the staff managed to fit me in on short notice and completed the task in a short period of time . I am truly thankful for your courteous and efficien More

by sosterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atle
Jan 29, 2021 -

Quebedeaux Buick-GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, The Quebedeaux Buick GMC Team.

January 26, 2021

Service was great, as usual, but I was disappointed with the adherence to mask protocol. Several workers in the service department weren't wearing masks. I would hope that management will take steps to c More

by jamesrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Jan 29, 2021 -

Quebedeaux Buick-GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, The Quebedeaux Buick GMC Team.

January 25, 2021

I've been coming to get my SUV serviced for over a year and always received stellar service. If an issue would come up, they immediately made it right. This time not sure what happened, big disappointment! More

by bads2k0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Hernandez
Feb 04, 2021 -

Quebedeaux Buick-GMC responded

We appreciate you taking the time to share about your recent experience in our service center. We can assure you this is an isolated incident and not how we conduct business. Your feedback will be reviewed by our team. Best, The Quebedeaux Buick GMC Team.

January 24, 2021

Awesome experience. Mike was fantastic. Car was repaired quickly and the service was outstanding. Thank you!!! We will definitely return if/when something goes awry with our car. More

by sbsweat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mike
Jan 27, 2021 -

Quebedeaux Buick-GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Quebedeaux Buick GMC Team.

January 23, 2021

Service has been great! Adam Hensley is to be commended for his commitment to excellence in customer service! I am completely satisfied with service work done on my truck at Quebedeaux. More

by tdavis24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Quebedeaux Buick-GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, The Quebedeaux Buick GMC Team.

January 22, 2021

Tony in service dept was very helpful and knowledgeable. Thank you sir! One two three four five six seven eight nine ten eleven twelve fourteen More

by GARYCZEROPSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in Service
Jan 27, 2021 -

Quebedeaux Buick-GMC responded

Thank you for the excellent review! It is great to know that Tony was able to provide you with a helpful and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Quebedeaux Buick GMC Team.

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