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Quebedeaux Buick GMC - Service Center

Tucson, AZ

3.5
880 Reviews

880 Reviews of Quebedeaux Buick GMC - Service Center

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December 06, 2020

Outstanding as always Brian and Adam took care of business. Wish Adam was still up front in the service drive but Brian still does a great job More

by EMKLAHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina
Dec 09, 2020 -

Quebedeaux Buick-GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Quebedeaux Buick GMC Team.

December 06, 2020

Terrible service. Juan was not helpful at all. They suggested to me to have my coolant exchanged so I added that and they didn’t even do it. More

by my3elite
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Juan
Jan 08, 2021 -

Quebedeaux Buick-GMC responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Quebedeaux Buick GMC Team

December 05, 2020

Very pleased with their service. I was surprised and glad that I was able to get an appointment so quickly. (Not the same experience I had at another dealership before). More

by ZULMAT2614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Dec 09, 2020 -

Quebedeaux Buick-GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, The Quebedeaux Buick GMC Team.

December 04, 2020

Oil change was done fast. When I arrived for my Oil change was done fast. When I arrived for my appointment, there was nothing in the system. That was a bummer. Then had a coupon for a free car More

by CABILLASROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Dec 09, 2020 -

Quebedeaux Buick-GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, The Quebedeaux Buick GMC Team.

November 29, 2020

The service was excellent. Im glad your employees were wearing their masks. Robert was very helpful. I will continue to have your service department service my vehicle. More

by PSANCHEZ5216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert/ Tony Hernández
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, The Quebedeaux Buick GMC Team.

November 29, 2020

The folks in the service department worked hard to finish the repairs on my SUV completely and correctly. Very few issues with my new car. Thanks for the effort. More

by WJGILLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, The Quebedeaux Buick GMC Team.

November 29, 2020

Service department is no good!! No loaners after purchasing a $60k vehicle and keeping my car for 6 hours for oil change and brake pads More

by rvarela54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizondo
Nov 30, 2020 -

Quebedeaux Buick-GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quebedeaux Buick GMC Team

Nov 30, 2020 -

rvarela54 responded

I believe your service department is out of date. I took my acura to get serviced a couple days after and a completely diferent experience. I was given a loaner because expected wait time was over 1.5 hours. They sent me a link to my cel phone to check progress of the service. They sent me a link with fotos of the recommended service items and/or additional service recomendations. They were in constant contact. GMC took my car in, did not have a loaner, I had to call 4 hours after leaving vehicle and taking a shuttle to obtain update and was then asked if I wanted to do the service which then took another two hours to do. All I wanted was an oil change and replace brake pads. Very upsetting to know that I paid so much for my vehicle and yet be treated so poorly when another dealership goes above and beyond to make sure customer is well attended to.

November 28, 2020

Quick and helpful service! I had mechanical problems with a newly purchased used vehicle while out of town. I went to a Chevrolet dealership in Washington State and a GMC dealership in California but n More

by MTBFR3AK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fiore
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Quebedeaux Buick GMC Team.

November 27, 2020

Adam was very very helpful. Had an issue that required me to go back twice and he was more than helpful to make sure the work was done right. We will always by our cars from Quebeduaux. More

by marymonte1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

Hi Mary and thank you for your kind words. We are very happy to hear that Adam was so attentive during your visit to our dealership, and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Best, The Quebedeaux Buick GMC Team.

November 27, 2020

The service and repair were both outstanding and timely. The staff was very professional and thorough and did a great job welcoming me and thanking me after the job was complete. More

by jandy210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Quebedeaux Buick GMC, we value our customers and we look forward to seeing you on your next visit. Best, The Quebedeaux Buick GMC Team.

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