Quebedeaux Buick GMC - Service Center

It was again a pleasure to deal with Adam in service he is just a true professional. The adjustment made in the service department made a big difference. Sometimes change is really good. is just a true professional. The adjustment made in the service department made a big difference. Sometimes change is really good. More

I had an automated reply to my last review. It said it was from "the owner" and they wanted me to call and "regain their trust". No phone number or name. So I called, told the person who answered my nam was from "the owner" and they wanted me to call and "regain their trust". No phone number or name. So I called, told the person who answered my name, why I was calling, and I wanted to speak with an owner. She asked what department I was calling about, I told her and she said she would transfer me to them. I told her I don't want to talk to the service manager, she said they would find the Director for me. After 4 rings, I got the voice mail for the advisor I worked with, I did not leave a message because he cannot help me. If they want to refund the $100 paid that I do not feel I should have had to pay, they know who I am and they have my phone number. I am done. More

First time at this dealership for service on my vehicle, Eleazar was very nice and attentive. He answered all of my questions and gave me one of his business cards, when my car was ready he called me to adv Eleazar was very nice and attentive. He answered all of my questions and gave me one of his business cards, when my car was ready he called me to advice that the work was completed and took me my vehicle. Great customer service!!! More

I have been using this dealership since 2008. They have been great and my car usually gets fixed. I will continue to use their service. been great and my car usually gets fixed. I will continue to use their service. More

My 2019 GMC radio screen glitches completely or doesn't turn on at all. I'm unable to use the hands-free capabilities let alone the radio. I've taken it in twice for service and nothing was resolved. The f turn on at all. I'm unable to use the hands-free capabilities let alone the radio. I've taken it in twice for service and nothing was resolved. The first time they claimed they couldn't duplicate the issue. The second time the Service Rep tried to tell me the same excuse, so I sent him videos and pictures of the malfunction. For 2 days I was without a vehicle. I had to keep calling and asking the status and finally on the 3rd day I was frustrated because I wasn't getting any answers. Finally I was told a "more experienced" tech finally fixed the problem which was supposedly "loose wires." I picked up my vehicle, but the following day the same issue happened. When I called to schedule a 3rd service appointment, I requested a loaner and was advised I'd need to wait 3 weeks. I agreed, then asked to speak with a manager. Mind you the Rep hadn't asked for my information yet. Once I asked for a manager he then asked for a callback number and stated he'd call me back or a manager would. Til this day, I have not received that call to schedule my 3rd service appointment or from a Manager as I requested. Instead I called Royal Buick GMC and they scheduled me right in. After purchasing 2 trucks with Quebedeux and referring many friends and family, I cannot believe the customer service I received from these guys. More

Incompetent service department. Stay away for warranty repairs. Visited three times and they did not fix our simple [albeit VERY annoying] driver's door rattle. They obviously performed no troubleshooting repairs. Visited three times and they did not fix our simple [albeit VERY annoying] driver's door rattle. They obviously performed no troubleshooting of the problems and replaced a few parts randomly each visit. After our second visit, the technician left grease marks all over the headliner. Following the third visit, the rattle was WORSE. Because the rattle was so persistent and annoying, I eventually put felt pads in the right spot to stop the rattle temporarily. I will be going to a different dealership to try to diagnose the issue. More

Our vehicle has been in the shop since September 10th, we’ve tried picking it up twice after being told it was repaired and both times we’ve had to take it back because the issues we’ve now paid 1200.00 f we’ve tried picking it up twice after being told it was repaired and both times we’ve had to take it back because the issues we’ve now paid 1200.00 for are not fixed 😡 More

Visited Quebedeaux to get my truck serviced and Adam was my advisor. He was friendly and knowledgeable and the services I asked for were performed in a timely manner. After leaving, two of my hub caps cam my advisor. He was friendly and knowledgeable and the services I asked for were performed in a timely manner. After leaving, two of my hub caps came off due to not being reinstalled properly by the technician. I called Adam and he immediately offered to replace them free of charge. More

The service team did a great job of locating the problem with our truck and resolving it. They kept us informed of what was going on. Adam is great to work with. with our truck and resolving it. They kept us informed of what was going on. Adam is great to work with. More

Great the people where very helpful and knowledgeable. Adam took care of us, always kept us in the loop and made sure that we knew what was going on. Thanks Adam Adam took care of us, always kept us in the loop and made sure that we knew what was going on. Thanks Adam More