Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
880 Reviews of Quebedeaux Buick GMC - Service Center
Sort by
October 10, 2020
I came back from a vacation. The battery had died. In a car that’s brand new and I’ve had less than 2 years. I had it towed at 3:30 in the afternoon on a Tuesday. I never got any phone calls about my vehic car that’s brand new and I’ve had less than 2 years. I had it towed at 3:30 in the afternoon on a Tuesday. I never got any phone calls about my vehicles progress. I had to call. I called several times through the next day on Wednesday and the only time I got a call back was around 2 after I had called and expressed my dissatisfaction with service. Finally I got a call that my car was done at 4 and I had an hour to pick it up. I was told the day before that they would have it fixed by at least lunch time on Wednesday. I can understand when there are a lot of cars to work on. But when I’m told that my car should be ready by a certain time, especially when I’ve only got the one car and I had to miss work because of this issue. I expect the car to be done by the time that was said. Finally when I go to pick up my car they drive the car around and he opens the window and says “looks like you’re a little low on tire pressure. Did you want me to fill that up for you?” Obviously. Of course I would want that issue fixed. This is something that should have been caught before the vehicle was even parked in the lot. It then took another 15 minutes of myself standing in the pick up lot while they filled up my tire pressure. Overall I had a very poor experience. More
by JRS.122292
Verified CustomerEmployees Worked With
Ken Martin
October 08, 2020
Adam as always was awesome. He actually was making a call when i walked up. He hung up the phone to take care if me. when i walked up. He hung up the phone to take care if me. More
by plpatleach
Employees Worked With
Other Employees :
Derrick Blackburn , Alex Lansdowne, Brian Medina, Edmond Leon
October 07, 2020
Everyone is very friendly and helpful. I was disappointed that my service took all day for three simple tasks. I was told that the reason for taking so long was because of a computer update. Because of time, that my service took all day for three simple tasks. I was told that the reason for taking so long was because of a computer update. Because of time, my car did not receive a wash, which was part of the service plan. I had to pay to get it washed. More
by mom4scouts
October 07, 2020
Quebedeaux dealership is very friendly. They actually go out of their way to resolve any issues you might have with the vehicle you purchase. The salesman are very personable and easy to work with. out of their way to resolve any issues you might have with the vehicle you purchase. The salesman are very personable and easy to work with. More
by SCOTTBULAU
Employees Worked With
Pat Russo
October 07, 2020
BRIAN MEDINA, GOT MY VEHICLE IN FOR SERVICE & PAUL TOOK ME HOME. PAUL CALLED & PICKED ME UP. MY SERVICE WAS FINISHED & BRIAN WENT THE EXTRA MILE BY HAVING MY VEHICLE WASHED, OUTSIDE, & INSIDE. I ALSO VI ME HOME. PAUL CALLED & PICKED ME UP. MY SERVICE WAS FINISHED & BRIAN WENT THE EXTRA MILE BY HAVING MY VEHICLE WASHED, OUTSIDE, & INSIDE. I ALSO VISITED JON HICKS & JOHN FIORE TO THANK THEM AGAIN FOR HELPING ME WITH MY 2020 YUKON DENALI PURCHASE. THEY ARE GREAT GUYS. More
by BRIGID
October 05, 2020
Have appointment to change my oil! Take like 4 hrs cuz I decide to get a flush on cooling system! Get home find a leak on the ground!! They didn’t put the cap well and oil was leaking, also find kind of wei decide to get a flush on cooling system! Get home find a leak on the ground!! They didn’t put the cap well and oil was leaking, also find kind of weird! My oil was changed and still dark?!? Went back and requested for the service advisor! Was off and they want me to wait a couple hrs just to check the cap!! More
by artmurillo6898
Employees Worked With
Brian Medina
October 03, 2020
Service manager was too busy. Did not return my calls for status on my vehicle. In my opinion he was overwhelmed. In addition, the alignment machine was down for 6 hours and the service manager did not sugge status on my vehicle. In my opinion he was overwhelmed. In addition, the alignment machine was down for 6 hours and the service manager did not suggest having the alignment sent out and done at another place. If this is not protocol, then it should be. More
by merenda2000
Employees Worked With
Kevin Garber
October 01, 2020
Brian Mednia in the service department is amazing. He made sure my car was fixed right and his customer service is the best. He deserves a hug Thank you and raise. made sure my car was fixed right and his customer service is the best. He deserves a hug Thank you and raise. More
by RABBITHE16
Employees Worked With
Brian Medina
September 30, 2020
Great fast service. They stand behind their products and service. Easy transaction not a single complaint. Everything was great and all my problem was solved. Best warranty service ever service. Easy transaction not a single complaint. Everything was great and all my problem was solved. Best warranty service ever More
by PANNZON1
Employees Worked With
Brian Medina, Edmond Leon
