879 Reviews of Quebedeaux Buick GMC - Service Center
John is a breath of fresh air to work with John is a breath of fresh air! i communicated my concerns and i was assured that help is available when needed. i appreciate the time he took with John is a breath of fresh air! i communicated my concerns and i was assured that help is available when needed. i appreciate the time he took with me today. thank you john. More
Brain always takes care of me is extremely professional always communicate what they're doing to my vehicle and how long it will take I will always do business with quebedeaux. always communicate what they're doing to my vehicle and how long it will take I will always do business with quebedeaux. More
Oil change I usually have a great experience...it wasn’t bad it was just average. I guess with the pandemic things have change but I was surprised no one had mas I usually have a great experience...it wasn’t bad it was just average. I guess with the pandemic things have change but I was surprised no one had masks or gloves on and my seat or steering wheel was not covered to protect me or themselves! Sure is different from when I went to just have my tires rotated at Costco. They really protected me and themselves with covering the full seat and steering wheel when they drove off the car! Also the bathroom here at Quebedeaux was dirty...other times it’s been very clean..again in the age of covid I was surprised of the uncleanliness . I couldn’t even tell you the name of the person who helped me cuz he didn’t introduce himself and send me a text message when I got there or when my car was done. Again he wasn’t rude by any means..it just wasn’t the same experience I’m use to when I get my car serviced here. More
Always Helpful They ordered the parts and when I could come in they came out and put the windshield wiper blades on the truck. Always do the job they say they will They ordered the parts and when I could come in they came out and put the windshield wiper blades on the truck. Always do the job they say they will do. More
My sales rep Ash was nice and helpful but service didn’t do anything they were supposed to, they were supposed to fix a broken tire pressure sensor which they didnt theh they were supposed remove some sort do anything they were supposed to, they were supposed to fix a broken tire pressure sensor which they didnt theh they were supposed remove some sort of tracker that was on the passenger side which wasn’t done then to top it off they didn’t clean the inside of the vehicle at all. I love the truck and ash was a nice dude but my experience with service xxxxn sucked! More
Good service! They worked on several things I itemized to be fixed. They cleaned up every problem. There was a very tenacious problem with the Tire Monitoring Syste They worked on several things I itemized to be fixed. They cleaned up every problem. There was a very tenacious problem with the Tire Monitoring System. These are the worst inventions ever. They are so troublesome. But they stuck with it and finally got it working correctly. I appreciate their help. More
Good communication and speedy repair Dropped truck off with electrical issues. They were able to find the issue and resolve it in a satisfactory amount of time. I was given updates regula Dropped truck off with electrical issues. They were able to find the issue and resolve it in a satisfactory amount of time. I was given updates regularly so I knew what was happening. Overall very pleased with the service. More
service was great The only thing I would mention is that employees should have been wearing masks and hand sanitizer should have been available at various locations. Th The only thing I would mention is that employees should have been wearing masks and hand sanitizer should have been available at various locations. This would show that the staff cared about the public. More
Follow up by service center Drove in from Benson for an appointment on May 21st to fix a recall and see why the lane assist was not working. Could not complete service due to p Drove in from Benson for an appointment on May 21st to fix a recall and see why the lane assist was not working. Could not complete service due to parts not in stock and time frame on lane assist problem will call when parts are in and set up a priority appointment. I called two weeks later on June 5th to check on parts, individual said she would check and call me back, called again on June 8th or 9th and was told by Tommy he was going to call me as the parts just came In. He set up an appointment for June 11th. I arrived for my 9:00 appointment, I informed the service writer that I also noticed that the navigation was showing one hour more to destination than it was going to take, I was told that there was not an appointment and soon after I was offered a vehicle to use and I assumed it was due to having to work me in. Returned from Benson on June 12 to pick up my truck, I was asked if I had replaced the windshield and I said yes, thie lane assist was not a warranty problem so I decided to have the work done by the replacement people. I was told that the replacement brakes were not done due to recall policy and that the time was working. I guess I should have checked on that before I left as after a stop at another appointment I put in an address and noticed that the time was still off be 1 hour. I have another recall that the parts are not available so when I return for that I will double check on service work being done, More
Again, thrilled with the outcome but if you could just keep us out of the dark and in the loop of service time and hang ups you'll have alot less nagging and questions your way on the status of the vehicl keep us out of the dark and in the loop of service time and hang ups you'll have alot less nagging and questions your way on the status of the vehicle. More