Queensboro Toyota

Never going back to this dealership I didn't purchase my corolla here for a reason and probably shouldn't have brought my new car here for its first service either. I thought they were s I didn't purchase my corolla here for a reason and probably shouldn't have brought my new car here for its first service either. I thought they were supposed to change my oil completely for the first service and rotate my wheels; but once I brought it home we realized they didn't unlock my tire rims (they didn't ask for the key in order to unlock my rims and rotate the wheels in the first place..) meaning no tire rotation was done. My oil was merely tapped, and not changed. More

From Rose S. Excellent!!! Just leased a car from them and the whole experience was hassle free and straightforward. Anik Rahman, the sales agent was a pleasure to work with . H Just leased a car from them and the whole experience was hassle free and straightforward. Anik Rahman, the sales agent was a pleasure to work with . He listens to what you want and doesn't pressure you into anything. The finance manager, Larry, went above and beyond to make this deal go through and I am thankful to both of them. More

Be aware of their shop repair!!!!!! Stay away from them!!!!. But, if you have to bring you car to fix it at their shop, make sure your car is well diagnosed. If they service your car req Stay away from them!!!!. But, if you have to bring you car to fix it at their shop, make sure your car is well diagnosed. If they service your car request the old parts and also make sure these old parts was taken from your car not somebody's else car). Otherwise, you end up paying to fix somebody's car. More

Beware liers!    I have purchased a car from this location about 2 years ago and right after i took the car out i have encountered several issues with the car as    I have purchased a car from this location about 2 years ago and right after i took the car out i have encountered several issues with the car as well as with people that work at that location.The first issue is that the cars windows were scratched and the passenger mirror was broken; i have told that to Norman same day over the phone and brought the car next day for fixing. I have pointed out that there is a scratch on the back passenger window as well as on the front passenger window. Also there was a scratch on the trunk and the front of the car, the rims were scratched and the battery was old.  He assured me that if I leave the car for almost a week (Tuesday to morning Friday) everything will be fixed. I was pregnant at that time and told him that we needed to go to the prenatal appointment in LI that Friday. He said yes everything will be fixed. When we arrived on Friday to pick the car up, only mirror and back window were fixed. I asked Norman what happened, he apologized and said to leave the car again and everything will be fixed. I took the car again on Tuesday and was told that everything will be fixed on Friday. That Friday we also had a prenatal appointment, which i let them know about. When we arrived to pick up the car on Friday, the car wasn't ready it didn't have the tire as it was at the repair and all other things were not fixed. They gave me a loaner and I went to the appointment. When we finally came to pick up the car only one rim was fixed and the battery was finally changed, however no scratches were fixed and the front window still had the scratch (its not a big scratch) and the remaining rims had scratches. They told me that they had a conversation with me and had a deal that only one rim will be fixed the rest i will go fix myself since I have a tire insurance. I've never had this conversation with anyone at the shop. I took the car back very disappointed. I was 9 months pregnant, i couldn't be going to the shop every week after work. The car still had scratches on the body and the window as well as rims, I left it alone because i cant be asking any longer to fix something that had to be done before selling. It was sold as pre-owned certified.     The other issue is that when we were purchasing the car, the sales person who was trying to sell to us the additional protection (warranty) for the car said that if we buy it, if something happens to the car we can take it to the shop and it will be fixed with no cost to us including no deductible. I have received the card for that coverage a few days ago and it states $50 deductible. Providing incorrect information to potential customers is very unethical and wrong.     Later, I have encountered another issue with the car. As the weather became hotter i have started to use the A/C in the car, it didn't work. I had to place it on highest to get anything out of it, but it was just blowing air and not cooling the car at all. I was afraid to bring the car back to the shop because i cant be without my car and i don't trust people that work at the dealership to have it fixed in a timely manner. But i had to do it. They said that everything is fine with it :( In addition to all of it( this is my fault for buying it without doing a research) car was overpriced and I didn't do any research as I wasn't planning to buy a car. The car ,that I had, broke and couldn't pass inspection. They knew it and were pushing the sale on me, knowing that I am upset with my car being broken and that I needed a car right that moment.      To wrap it up I just wanted to say that I feel that i was taken advantage of by the people in this dealership from the very beginning due to me being pregnant and me being very upset at the moment of purchasing the car. Originally,  I wanted a different car, cheaper and a couple of years older, but Norman said that he wouldn't be able to certify that car due to its year. Even though it was a bit expensive for us we decided to go with this car because Norman insisted that it was a better option, we trusted him and we thought that newer means better and less problems. But we were wrong! They are selling this cars as certified pre-owned , they can't be certified if they have so many issues. He used us to sell this car, and we actually thought that he was trying to help us by trying to find a better car for us!!!      The best commercial is the word of mouth, and i will make sure that I will let my friends and family know not to deal with this dealership because the people are lying and the cars have problems. I am very disappointed and dissatisfied! It was very difficult for me to let my old car go because it had sentimental value. I believe that i wasted my money at this dealership and was taken advantage of and lied to. Its wrong to take advantage of people. I am now stuck with a loan that is higher than the car is worth. I will never buy anything from them! More

Terrible service Over 3 hour wait for a scheduled oil change. I wouldnt make an appt if I knew it would take so long. Also, the guys who work there or hang around ther Over 3 hour wait for a scheduled oil change. I wouldnt make an appt if I knew it would take so long. Also, the guys who work there or hang around there like to jump in your car to check it out. Stay away, these guys dont know what they are doing and will damage your vehicle More

Maintenance service They treat me nice every time , quick service until wait Oil change and tire rotation , Professional service , nice waiting area The person who w They treat me nice every time , quick service until wait Oil change and tire rotation , Professional service , nice waiting area The person who was taken care of me was ROBERT AHLERS More

Horrible customer service Their service department it's horrible poor customer service no knowledge of toyota vehicles all they seem to care is sign here and pay . Won't ever g Their service department it's horrible poor customer service no knowledge of toyota vehicles all they seem to care is sign here and pay . Won't ever go here for service again More

Typical Car Dealer I visited to look for a new '15 Highlander XLE AWD. Was given a super high quote ($39K which is higher than their MSRP). I countered with $34K (I was I visited to look for a new '15 Highlander XLE AWD. Was given a super high quote ($39K which is higher than their MSRP). I countered with $34K (I was able to get the LE Plus quoted at $32K somewhere else so I figured just tack on $2K for the next trim up) and I was questioned as to where my number came from. Typically dealers will come back with a lower offer even if not matching my opening offer. I mean, that is how negotiation is supposed to work, right? Not with these guys. I probably didn't need to answer his question but I figured why not maybe it'll budge him. Nope. Not really. All I was told was how limited of a supply they had and the sales manager tried to list off a bunch of standard features as though they were something special (e.g., power liftgate, rearview camera) and should justify their high price. Of course, I pointed their BS out and the manager realized his "mistake." Idiot. This is a place that will try to pull the wool over your eyes if they can. Don't waste your time here. It seems like the dealers in the more urban areas will treat you as if you don't know what the internet is. SMH. Step your game up. More

cashier has a nasty attitude!! I have been going to queensboro Toyota for years now. I called to make an appointment and the cashier was very rude. She speaks as if it bothered her I have been going to queensboro Toyota for years now. I called to make an appointment and the cashier was very rude. She speaks as if it bothered her that I called to make an appointment. She cut me off every time I tried to explain to her what was wrong with my car. Service was very helpful but I hate the way she spoke to me! Not a professional way to speak to a customer. Horrible!!!! More

WORST DEALER EVER.. THEY WILL INSULT YOU BY IGNORING YOU if Google has negative star i would give to them. i went to Greensboro Toyota for a Camry 2015 either leasing or buying. there is a sales agent who if Google has negative star i would give to them. i went to Greensboro Toyota for a Camry 2015 either leasing or buying. there is a sales agent who totally ignore me. this is what happen i approach to him "hi! are you a sale agent who can help me and i would like get an quote for a 2015 Camry" he did even look at me (i believe a sales didnt even look at the customer consider disrespectful) and point the camry right behind him ( no $h!t i know which one is camry) i ask him it is better for leasing for buying he state i need to see your credit score are you kidding! this is my answer for asking leasing or buying you must be kidding me i clearly ask LEASING OR BUYING a least answer that question, give me a little detail for leasing or buying options. he point at window sticker saying price right there and he walks away. if you are busy, you can tell me "let me get a person who can assist you or be right with you in 2 minute or something" after that there is no point for me staying there then i headed to star toyota ended up with 2014 camry SE with nothing down just 427.00 a month screw you queensboro toyota. you need a replacement sales on your floor. not recommended for any person who buying there. More