Queensboro Volkswagen

replace side mirror It took longer than I wanted, to get the mirror, but it was replaced within a few hours. I have enjoyed working with Mr. Lee for the past 3 years, he It took longer than I wanted, to get the mirror, but it was replaced within a few hours. I have enjoyed working with Mr. Lee for the past 3 years, he has been up front with me. More

Good service , promptly called me back when service was complete. The signage in and around the building directing you who to go to could be clearer - when you arr , promptly called me back when service was complete. The signage in and around the building directing you who to go to could be clearer - when you arrive there was nobody there to intake the car and you had to search around. More

Needed headlights replaced Overall good experience. The new location was nice and enjoyed the coffee in waiting area. It did seem to take a longer time to complete the repairs. Overall good experience. The new location was nice and enjoyed the coffee in waiting area. It did seem to take a longer time to complete the repairs. But, the representative was great to work with. More

Overall had a good experience. Didn’t feel like we were harassed to make a deal which was nice. Could offer better deals though m. harassed to make a deal which was nice. Could offer better deals though m. More

Friendly and proficient My point person at Queensboro Volkswagon was Tommy, and I also interacted a good amount with Caesar. Both were quite helpful, courteous, and professio My point person at Queensboro Volkswagon was Tommy, and I also interacted a good amount with Caesar. Both were quite helpful, courteous, and professional, as was the manager Marco and the mechanic Danny. I had my shocks and some fuses replaced, as well as replacing miscellaneous items such as bulbs and wipers. Going to a dealership for repair work is always more expensive, but in this case I felt secure with the car in reliable hands. They were thorough, and my Golf should be set for a good number of more years of safe and smooth travel. More

Very pleasent and accommodating staff 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 10 11 12 13 14 15 16 17 18 19 20 More

Excellent Customer Service They communication with Herman was great! My vehicle was serviced faster than I expected. Happy that the new dealership is customer friendly. My famil They communication with Herman was great! My vehicle was serviced faster than I expected. Happy that the new dealership is customer friendly. My family and I will definitely be back. More

Friendly and professional I definitely purchased a vehicle with Mike Ramos I walked in a unhappy customer and walked out extremely happy woman thank you vehicle with Mike Ramos I walked in a unhappy customer and walked out extremely happy woman thank you More

Would be nice if they would of done the multi-point inspection accordingly regardless of the year of the vehicle but that is the nature of the business (which customer looks like they will spend $509-$ inspection accordingly regardless of the year of the vehicle but that is the nature of the business (which customer looks like they will spend $509-$600 to get their vehicle repaired at dealership prices) rather than customer safety and let the customer decide if it is reasonable or just saying the dealership did their job of bringing a concern to me even though I knew I needed it done More

The customer lounge was clean, the staff were friendly and demonstrated great customer service. They also provided timely updates with clear expectations. Overall experience was positive and demonstrated great customer service. They also provided timely updates with clear expectations. Overall experience was positive More