I have been taking my 2018 Pacifica (which was purchased brand new) to Quirk for service since I purchased the vehicle. I have had issues with the UConnect system since day 1 and have had it into Quirk 8-10 times for them to diagnose and try to fix the issues. I was initially told by the service manager that he did not think there was really anything wrong with the system and that it was my fault because I had a USB connected to the system with my iPhone and that I was trying to do too much with the system before it had time to load. After several more visits, he was able to finally get a couple of codes from the system and I was able to show him one of the issues with the back up camera. Over the past 1.5 years, they have made several software updates and once changed a video converter. However, I continued to have issues with the UConnect system. Recently, while on vacation, I took the Pacifica to another dealership in another state who was unable to get the system to take an update and ultimately stated the radio needed replaced. I was unable to have the other dealership change the radio as my vacation ended, but I took the write up from the dealership to Quirk where the service manager refused to just change the radio and wanted to continue to do their 'process.' Well, after 1.5 years of their 'process' with no resolution I had had enough and I told the service manger off. I regret the way I made my feelings known to him but I do not regret the message. In short, Quirk has had 1.5 years to diagnose and fix my vehicle but have not done so. They wanted to continue their 'process' and wait for 'updates' for who knows how long.