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Quirk Chrysler Jeep Dodge Ram Of Bangor

Bangor, ME

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4 Reviews

307 Hogan Road

Bangor, ME

04401

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4 Reviews of Quirk Chrysler Jeep Dodge Ram Of Bangor

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October 08, 2021

"Stay away! Look for a reputable mechanic. Explicitly told..."

- Fed up

Stay away! Look for a reputable mechanic. Explicitly told Dale what was going on with lights on dash. Already had 1 wheel sensor replaced in front. Now the rear one was replaced and bearings. Got a call car was ready. A thousand dollars later driving an hour to pick it up and low and behold 1 of the lights remains on. He told my daughter he remembered our discussion on this new light on. Lied to my face. Needless to say I was not a happy customer. Quirk Jeep is history. They will try and weasel their way out of their mistakes. Never again! Screw me once shame on you! It'll never happen again

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Recommend Dealer
No
Employees Worked With
Dale
April 02, 2021

"I leased a Ram in 2019. The whole sales experience took..."

- Racing Man

I leased a Ram in 2019. The whole sales experience took way too long. They didn’t even know what was available and what was not. But that’s not the worse part of it. The truck has many paint defects and should have never left the factory in that condition. Wish I had inspected the truck closer, but you expect it to be defect free.And have never been contacted by anyone at the dealership to see how I was doing. They will never get my business again.

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Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Corey Larson
August 01, 2019

"1.5 years and still can't fix my Pacifica's issues"

- RobZ444

I have been taking my 2018 Pacifica (which was purchased brand new) to Quirk for service since I purchased the vehicle. I have had issues with the UConnect system since day 1 and have had it into Quirk 8-10 times for them to diagnose and try to fix the issues. I was initially told by the service manager that he did not think there was really anything wrong with the system and that it was my fault because I had a USB connected to the system with my iPhone and that I was trying to do too much with the system before it had time to load. After several more visits, he was able to finally get a couple of codes from the system and I was able to show him one of the issues with the back up camera. Over the past 1.5 years, they have made several software updates and once changed a video converter. However, I continued to have issues with the UConnect system. Recently, while on vacation, I took the Pacifica to another dealership in another state who was unable to get the system to take an update and ultimately stated the radio needed replaced. I was unable to have the other dealership change the radio as my vacation ended, but I took the write up from the dealership to Quirk where the service manager refused to just change the radio and wanted to continue to do their 'process.' Well, after 1.5 years of their 'process' with no resolution I had had enough and I told the service manger off. I regret the way I made my feelings known to him but I do not regret the message. In short, Quirk has had 1.5 years to diagnose and fix my vehicle but have not done so. They wanted to continue their 'process' and wait for 'updates' for who knows how long.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Wayne King, Service Manager
June 14, 2019

"Will not stand by service work."

- 4bills

Vehicle was serviced for a recall in Nov 2013 with 38429 miles, Safety recall N08/NHTSA 13V-038 Rear Axle Pinion Nut. The recall required a lock nut to be installed as the rear axle pinion nut were reported to loosen due to undersized pinion shaft splines which results in the rear axle to seize and cause the drive shaft to separate and stop vehicle. On 5/24/19 at 0030 hours this same vehicle with 64084 miles had the rear axle seize and drive shaft separate and fall to the ground and vehicle immediately come to a stop nearly going off the road. On 5/30/19 I was informed by a certified Dodge dealer service Manger (Lee Dodge of Westbrook Maine) that the repairs totaling $3361.85 should be disputed as the damage resulted from an improperly done Recall for this issue. The Lock nut was not installed. Numerous attempts to work this issue out with Dodge/Chrysler have been unsuccessful, in fact the Service Regional Manager for both dealers refused to acknowledge the issue and will not contact me to discuss. She refused claiming I may have had work done and the pinion nut removed. Up until this mechanical failure I was under the impression that the vehicle had a lifetime drive tran warranty and would of never paid for work to be done. Lee was great, Quirk and Chrysler don't care to help their customers.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Wayne King, Regional Service Manager (refused name)
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