Quirk Kia

"FRAUDULENT & SHAMELESS AS USUAL" I have never been ripped off in my whole life like at QUIRK KIA in BRAINTREE, MASS. First they gave me trade value of 10,200 & 500 cash down works out I have never been ripped off in my whole life like at QUIRK KIA in BRAINTREE, MASS. First they gave me trade value of 10,200 & 500 cash down works out to 10,700. They first got me 5/11/18 to get a used 2018 Kia Optima EX, I didn't want, called next day @ 10am less than 24hrs & told them I wanted my 2011 Kia Optima EX back w/52,000 miles because I liked it better. Salesman Frank Burns told me it already went to auction. I was shocked and didn't know how to respond. I'm on disability due to my fight with Cancer, alot is side effects from Chemotherapy. So they knew I was sick because I came after my doctor's appt to pick up used 2018 car. I was deeply dehydrated and had a bad bacteria infection, while this going on also. I had to go in the hospital in June for 4 days & 20 days antibiotics because I had this since May. So on 5/21/18 I go back and tell them I don't want the car, I am on lot & test drove a 2018 Kia Sportage and Frank Burns said ok u can lease that, it will be less. They ripped up the 1st loan I had with my bank. Now I am sick, lying on the table with my head in arms. They even asked if I was ok to drive. They came over with forms about 3ft long, sign here, initial here, sign here all set to go. They even had someone follow me to Rockland to get my Title for my trade in car. Now I was so sick I had to go to emergency room at So Shore Hospital in Weymouth. So wasn't even til July that I even felt better. I called Frank Burns early June and told I had pictures of specials 99.00, 79.00, 59.00 29.00 for leases a month for Kia Braintree with 3,995 down. I got ripped off my money and what I'm paying for leaving a month, he said I can give u General Manager Matt Sweeney. So he switched me to him, I start telling him and he starts screaming at me on the phone so I hung up. I'm not suppose to get stressed because it flares up my fibromyalgia. Well I am calling the Attorney General, to report that I put down 10,700.00 and what did they do with my money/trade in. My payment for my leased vehicle is 265.00 a month for 3 years, being paid for a vehicle I don't even own, plus all the money I put down. Everyone I know can't believe they screw a cancer victim (they knew I told them) disabled person. I want to tell everyone and I will. Some of my friends got thousand & thousand of followers on Twitter and Facebook. I will write reviews everywhere I know until this is settled the right way. Now I am getting bad credit because I'm not paying those amounts. So when they repo my car and I have no car. Then I can't go to Dana Farber for my blood tests or doctor's appointments they can realize what scummy business people royally screw good people just trying to get better & healthy. More

Great Dealership! My husband and I wanted to trade in our pick up up for a bigger, safer, SUV. He did a lot of research online ahead of time and decided to call the dea My husband and I wanted to trade in our pick up up for a bigger, safer, SUV. He did a lot of research online ahead of time and decided to call the dealer prior to visiting. My husband ended up speaking to Ali. He was wonderful. He was able to talk to him about our trade as well as the new car! Ali gave my husband the confidence he was looking for that it was a deal that could be made and the deal we wanted. As soon as I got out of work we were on our way. Honestly, it was the easiest car buying experience we have ever had. All of the numbers stayed the same when we got to the dealer. Our questions were answered by Ali, the finance manager and sales manager. Everyone we dealt with was really outstanding. They had us in and out of the dealership in no time and we got to pick up our new car the following day. We would recommend Quirk Kia to anyone looking for a new or pre owned Kia! Plus, we love our new Sorrento! More

FRAUDULENT AND SHAMELESS Like many other, I am not usually one who finds the time to write reviews online, but based on my terrible experience with Quirk Kia’s sales departmen Like many other, I am not usually one who finds the time to write reviews online, but based on my terrible experience with Quirk Kia’s sales department – I was compelled to write this review to educate others regarding their fraudulent business practices. To begin, I was contacted by Quirk KIA sales regarding the possibility of switching out my KIA Forte with a new vehicle prior to my lease end. When I visited the dealership, I was assisted by two sales reps who offered a compelling deal on a brand new Kia Optima. They mentioned that I would only be responsible for paying my first month’s lease payment that day and that they would “take care” of everything else including any remaining liabilities on my KIA Forte. I also confirmed this with the finance manager who sat down with me prior to signing. A few weeks later, I received a bill stating that I was responsible for $2,414.28 for outstanding fees on my old lease. When I contacted Kia Motor Finance, I was informed that Quirk KIA was only responsible for the advanced lease payments and that I should contact the dealership to dispute the remaining balance. I contacted the dealership and spoke with an M. Edwards, one of the finance managers. I mentioned to him that the bill I received conflicts with information I was provided upon signing the new lease. He advised me to send him an email with a screenshot of the bill, so that he could do further research. I sent an email and did not hear anything. I called a few business days later and he advised that he was busy and that I would hear back soon. Turns out he never followed up. I called back a week later when he reluctantly advised that I had to pay the bill because I went over my mileage on my previous leased vehicle. It didn’t seem like he did any research at all because the excess mileage charge was only one of a few charges shown on the bill. I could clearly see what the charges were for, but it conflicted with what his colleagues told me in December. His only advice was to try to see if I could pay it in installments and told me “good luck”. I had also spoken to Matt Sweeney, the general manager, who argued that it was my fault for not telling them I went over my mileage during signing for the new lease. I find this to be quite deceptive and unfair! If I knew I would still have obligations toward the old vehicle, I would not have signed for the new vehicle to begin with. I then decided to file a consumer complaint with the Office of the Attorney General against Quirk Kia. The Office of the Attorney General assigned a consumer advocate who worked tediously to help resolve the dispute which lasted about 5 months. My consumer advocate had discovered that there was a discrepancy between the dealership and the finance company. A few weeks later my consumer advocate told me that Matt Sweeney decided to offer a check for $1200 as settlement. This was approximately 50% of my bill, which is synonymous with many other complaints I have seen online that end with some sort of settlement. At this point, my case was closed, but it was reopened because the check that Quirk KIA sent off had the incorrect VIN and was allocated to the wrong account!!! You would think after all I went through they could have at least gotten that right! Luckily my consumer advocate was able to resolve the issue and ensured that the payment was reallocated to my account. I then paid off the entirety of the remaining balance right away. Around that time I was in the process of refinancing my home and found out that the outstanding fees on my old lease actually caused a bad report on my credit throughout the length of the dispute! Just when I thought I had had enough. I have read multiple reviews and complaints online from others who share the same sentiment. They are a shameless and deceptive group of salesmen whose only concern is to tell you anything to convince you to buy a car. Once you’ve walked out the door you are the least of their concern. Please ensure that if you are given an offer or promotion, GET EVERYTHING IN WRITING. Do your research and shop various dealerships. That will help you avoid what I went through. More

I traded in a kia forte for a soul You have an amazing staff in sales and service. The three people help me for the last ear or so. Francisco Reyes Flores has to be one of your best sa You have an amazing staff in sales and service. The three people help me for the last ear or so. Francisco Reyes Flores has to be one of your best sales people. He did not push me into anything. He never made me feel obligated to go with the sale. He gave me every break he could to help me out. I highly recommend him for any sale Jorge L. Reyes is a great person to work with. He got me the lowest price for financing. He took my situation into consideration and I was so happy leaving there with my new car These two men work great together to help the custom we in every possible way The last person is in service. His name is Tony. I don't know his last name but he is awesome. Gets people in and out as soon as possible. 3 great people to deal with and I will always go back to these 3 More

Great experience Great experience! My wife and I leased our second and third vehicles recently from Quirk Kia. Our salesman Sean went out of his way to make sure Great experience! My wife and I leased our second and third vehicles recently from Quirk Kia. Our salesman Sean went out of his way to make sure we were happy and got a great deal. We told them what we needed for vehicles, The payment we could afford and what we could contribute up front. There was very little back and forth before we were able to settled on a deal we were happy with. For those who have never driven a Kia it is a great product. So, if you are in the market for a great car and like great customer service ask for Sean at Quirk Kia. More

First Quirk & Kia experience We bought a Kia Sorento this week! We are beyond pleased with our salesman, Mr. Francisco Flores. As far as car buying goes this was relatively easy We bought a Kia Sorento this week! We are beyond pleased with our salesman, Mr. Francisco Flores. As far as car buying goes this was relatively easy and my husband and Francisco worked a good deal for our needs and budget. I would highly recommend This dealership and of course Francisco who has many years of experience . Laughter and trust are always a good combination. Many thanks! We are very pleased with our Sorento and the KIA brand! More

Excellent customer service I was having multiple issues with my Kia Optima over the last year with other Kia Delearships and finally got fed up and went to the Braintree locatio I was having multiple issues with my Kia Optima over the last year with other Kia Delearships and finally got fed up and went to the Braintree location for service. The service manager, Patrick Gallo, was awesome and took care of all of my needs and fixed my car promptly. He went above and beyond and bent over backwards to make me happy and fix my car the right way. If anyone needs a Kia Delearship for service, this is the one to go to to get it done! This is my choice for all future service and needs. - Vincent Buttaro, Jr. More

Great It was time to get a new car after my truck was falling apart. originally talked to Micaela over the phone who ended up pairing me up with Ali. I'm gl It was time to get a new car after my truck was falling apart. originally talked to Micaela over the phone who ended up pairing me up with Ali. I'm glad she did. I'll admit I had a big guard up and wasn't really looking forward to dealing with pushy sales people but Ali had a no BS attitude and was also friendly and personable answering all of my questions confidently. Instead of trying to box me in to one direction he explained the pros and cons of going between either buying pre owned, leasing, or financing based off my current situation. I appreciated this because he was looking out for my best interest given my situation instead of only caring about selling a car. Based off the information he gave me I decided to go with pre owned due to the fact Kia has the best certified pre owned program out. For someone like myself who keeps cars until they run into the ground, this made sense ( considering I missed the deprecation period and have a warranty that is almost as good as their brand new warranty ) . Now a happy owner of a 2015 Kia Sorento. Thank you Quirk , Ali, and Micaela More

A very easy and pleasant experience The shopping and choosing a new car can be stressful not knowing what to look for but I must say it was made easier by the knowledgeable and friendly The shopping and choosing a new car can be stressful not knowing what to look for but I must say it was made easier by the knowledgeable and friendly sales person Clayton Burns. He was patient when I didn't know what I wanted and he answered all my questions and didn't rush me when I couldn't make up my mind. Well I finally chose the car based on the information he supplied and I am very happy with my new Kia Optima 2017. Thank you Clayton Burns and Quirk Kia. More

The expeirence was fantastic & painless. My car was totaled in January & I was in desperate need of a car. I contacted Jerry Hunter who said come on down I can get you back in a car. I w My car was totaled in January & I was in desperate need of a car. I contacted Jerry Hunter who said come on down I can get you back in a car. I went right away & left there with a vehicle. Jerry Hunter made the whole experience painless. I would recommend Quirk Kia Braintree to anyone. The sales staff are warm, patient &understanding. More