Quirk Volkswagen MA

I brought my 2005 VW Jetta in to be looked at because it has not been wanting to start in the morning the first time I turn the key. I recommended they keep the car overnight because they needed to try and has not been wanting to start in the morning the first time I turn the key. I recommended they keep the car overnight because they needed to try and replicate the issue in the morning. I spent $825 to replace the ignition coil pack, wires and spark plugs (even though my spark plugs were only 18,000 miles old) and they recommended some carbon build-up needed to be cleaned out. Then they gave me back my car the same day I brought it in. I was never given any alternatives to replacing these parts, such as cleaning the relatively new spark plugs, etc. The next morning I started my car and the issue had not been fixed. I took my car back in a few days later. I was given a rental and four days later after being told they were not sure what the issue was they called me to pick up my car. When I got there they charged me $120 for the rental car even though they had not fixed my car as I found out when I got in it at the dealership to start it. Needless to say, my car still does not want to start the first time I turn the key in the morning. These mechanics and service reps are ridiculous. I am told their computers cannot diagnose the problem because my car starts up the second time you try. Are they all so incompetent that they have no real diagnostic skills and only rely on their fancy computers to do their work? I will NEVER go back to Quirk VW in Braintree and because of my experience with VW's service center I will NEVER buy a VW again nor recommend anyone else to buy one.I am out almost $1,000 and my car still is not fixed. Did I mention that I have an extended warranty that I bought directly from VW? Yeah, a lot of help that was. It only covered about $300 of parts and work and the $1,000 came straight out of my own pocket. More

Bob Keough is the Best!!! I hate to deal with car salesman but I have to say he was an absolute pleasure.I would and have highly recomended him to family & friends!His knowledge is amazing. I have ca salesman but I have to say he was an absolute pleasure.I would and have highly recomended him to family & friends!His knowledge is amazing. I have called him on various occasions and he has called me back immediately and rectified my problems. I would give him a perfect score in all areas. More

Great service team. Friendly group of people that are always looking to help you. If you need to service your VW take it here. Great prices and staff that know your vehicle and what needs to be done. The always looking to help you. If you need to service your VW take it here. Great prices and staff that know your vehicle and what needs to be done. They always give you great advice that other places wont even bother to give. More

The Sales person was great in every way. My only The Sales person was great in every way. My only complaint is that, after shaking hands on a deal, I still was in the dealership for two full hours t The Sales person was great in every way. My only complaint is that, after shaking hands on a deal, I still was in the dealership for two full hours to conclude a a cash purcahse/no financing transaction. This seems WAY too long to me, and gives the impression that my time is not important to them. More

Excellent service. Honest, friendly,intelligent, and respectful sales associate. Believes in his product and cuts through the hassles to deliver the bottom line so both parties come away satisfied. Hi respectful sales associate. Believes in his product and cuts through the hassles to deliver the bottom line so both parties come away satisfied. Highly recommend the dealer and particularly Miguel Santana. More

My wife and I had been in the market to purchase a new Volkswagon Touareg since October of last year due to the birth of our son. After many hours of internet research, and visiting different dealerships Volkswagon Touareg since October of last year due to the birth of our son. After many hours of internet research, and visiting different dealerships within a 100 mile radius, we finally made our decision to buy at Quirk Volkswagon in Braintree. What started out as an attempt to get exactly what we wanted for the lowest price eventually didn't relate to the cheapest $$$ equals the best deal. From the momement we arrived at the dealership and was greeted by Geri to the time we drove off in our new Touareg, she and the management team treated us with respect and answered all our inquiries in a business-like manner, and we didn't feel as if we were being pressured to buy. We paid more money than we would have from other dealership quotes, but we feel it was fair, and we will go back there for service and recommend Quirk, and Geri to our friends to buy a new or used car. More

This was by far the most enjoyable buying experience I've This was by far the most enjoyable buying experience I've had.Geri was both knowledgeable and a pleasure to deal with.Her experience and knowledge we This was by far the most enjoyable buying experience I've had.Geri was both knowledgeable and a pleasure to deal with.Her experience and knowledge went a long way to making me feel like I was being dealt with by a professional.WE were able to complete the transaction without all the back and forth and most of had some fun along the way. I've recommended her and the dealership as a great place to buy! By the way Don't forget to ask for the "Jones Girl" You'll be glad you did! More

I continuosly take my 2004 VW passat to Quirk in Braintree/Quincy for service. I am 110% confident that my car is in great hands. Both Bruce Kelly and Patrick Foley treat me with respect and courteo Braintree/Quincy for service. I am 110% confident that my car is in great hands. Both Bruce Kelly and Patrick Foley treat me with respect and courteously each and every visit. I have spoken directly to the head mechanic Jeff Blounce and he does a great job explaining to me what exactly is going on with my car on the few times there was an issue. True professionals at Quirk VW - Its always a great feeling knowing that I can take my car to the dealershp and NOT have to worry about being screwed. You hear horror stories of other dealerships and cars but not here! A+ service is rare these days but these guys at Quirk deliver! More

I bought my car over a year ago from Quirk VW in Braintree and have had a couple of minor issues. I brought my car in to have it serviced and Bruce was a true professional, he expedited the process Braintree and have had a couple of minor issues. I brought my car in to have it serviced and Bruce was a true professional, he expedited the process with minimal interruption had my car back to me when promised and running like brand new. More

I really did not have any interest in Volkswagen, but decided to stop in just so I could say I gave them a shot. I am now am a happy VW driver thanks to knowledge & professionalism i received from Ms. Ge decided to stop in just so I could say I gave them a shot. I am now am a happy VW driver thanks to knowledge & professionalism i received from Ms. Geri jones. She made it fun & easy. Because of Geri, I expect to make the trip back to Quirk for my next car. More