Quirk Works Subaru

Absurd level of pressure, manipulation, and rudeness I called Quirk to check on their asking price for the car I was interested in buying, a Subaru Forester. Their price was competitive. I explained tha I called Quirk to check on their asking price for the car I was interested in buying, a Subaru Forester. Their price was competitive. I explained that I had a good offer from a dealer near my home, but was comparison shopping what each dealer would give me in trade for my old car. They said I should come on down so that they could look at my car -- which was perfectly reasonable. I drove down. HOWEVER, once I got there, the pressure began. Two salesman at once, low-balling me by over $1,500 on my trade-in car, running down the model year as likely to have transmission trouble (which it doesn't), and asking, "What would it take to make you happy?" I explained that I was looking for a bottom line (sale price for new car minus trade-in value) that would be SIGNIFICANTLY better than the offer that I already had, which was from my neighborhood dealer. I told them what that offer was. They made an offer that would have cost me $1,600 more. Since they couldn't improve on my other offer, I said a polite and sincere thank you, and headed off to close the deal with the other dealer. These guys waited until I was about to drive off, then appeared at my care window, acting sleazy and desperate, and stopped me from leaving three times. They kept making small improvements on their offer, and acting like I was being unreasonable. I kept saying NO, thank you, I am not trying to pressure you, I'm not trying to get you to make a better offer, you told me what your best offer was and it's not close to the other dealer. I would try to leave and they kept talking and taking turns running back inside to "check". Since it was getting late and I wanted to finish the deal with the other dealer, I felt trapped. I didn't want to be rude by driving away while they were still talking, but I was feeling harassed and getting uncomfortable with their routine. Finally on their fourth offer, they matched the other dealer's offer, by which time I really didn't like or trust them, and just wanted to get the heck out of there. When I said "thank you, I'm just going to go work with the other dealer..." and started to actually drive off, one of them said, "We'll come down another $100 dollars!" and one of them yelled at me, "Well, thanks for wasting our time!!" in a nasty, angry voice. Sheesh. Sounds like "Esther15's" experience. Do NOT go to Quirk!! More

Their Ad/ special deal is a BIG lie They can advertise anything online to get the customers in the door. Horrible experience when i went for Subaru Forester. I did not know back the They can advertise anything online to get the customers in the door. Horrible experience when i went for Subaru Forester. I did not know back then about dealer rater.com, had I checked this site, I would not have gone to them. This is really helpful site. I do have the employee name but I would not like to post it. But I strongly suggest don't go there based on their ads. THEIR ADS ARE NO USE FOR YOU. More

Liars! If someone wants to learn how to lose customers fast, they should come to Quirk Subaru of Braintree. We were quoted a price over the email and over th If someone wants to learn how to lose customers fast, they should come to Quirk Subaru of Braintree. We were quoted a price over the email and over the phone, but when we got there, we met with a different person and he quoted us a price that was $800 higher! They even completely lied about the availability of a specific color that we wanted. Horrible customer service, what a bunch of liars. I will never go back there, and will ask all my friends to avoid this place. More

Horrible experience I was upfront in that I was gathering information wanted to test drive the Forrester, Outback, & Crosstrek & to be educated further on what leasing en I was upfront in that I was gathering information wanted to test drive the Forrester, Outback, & Crosstrek & to be educated further on what leasing entails versus buying. I was bounced to 3 different salespeople within 10 minutes of being there. No one seemed to want to help me. The salesman I ended up with took me out to test drive the Forrester & stared out the window the entire time. No specs explained- not a word-so awkward! When we finished test drive he asked if I was ready to make an offer on the Forrester to which I said no because I had yet to test drive the Outback & Crosstrek & learn more about the leasing options. He had his manager go look at my current car for trade value. The manager came in, grabbed my shoulder & said “I know you can’t be the 1st owner of this car because its older than you are”. I do look younger than I am. The manger then sat down with the salesman & again asked what it would take to sell me Forrester. When I again stated that I wanted to see other Subaru’s, the manager told me that I was “wasting their time” because the Forrester was “all I could afford”. What?! No one ever asked for my income or credit score (which are both excellent). When I said I was not going to buy the Forrester without seeing the other Subaru’s first the manager yelled at me for wasting their time & stormed off!! I couldn't believe it! He actually threw a tantrum & stormed away like a crazy person! Shame on you Quirk Subaru! In 2014 a young professional female has every right to make an informed car buying decision by herself & without being bullied. You’re the worst. More

Horrible Crooks with a capital C .. So dishonest and will lie to get u there .. Do go u will hav a horribletime .. A total waste of management. Crooks with a capital C .. So dishonest and will lie to get u there .. Do go u will hav a horribletime .. A total waste of management. More

Great service I researched what I wanted in an car for quite awhile, so when I went to Quirk Subaru in Braintree. I met with Mr. PJ Maginnes as he had a good rev I researched what I wanted in an car for quite awhile, so when I went to Quirk Subaru in Braintree. I met with Mr. PJ Maginnes as he had a good review . He was extremely helpful. I looked at several cars, but had pretty much decided I didn't want another SUV. We drove three or four cars and he helped me decide to get a Sedan with all the electric stuff I wanted. My only problem is the Subaru is quite a but lower than my SUV. However, I will try to get used to it. Both PJ and the sales manager, Chris Collins were very good to work with. They knew there stuff. If I have friends who want a Subaru, I would send them there. More

The Epitome of Dishonest, Unethical Practices We went to this dealership looking for a car. The young salesman was nice, but he brought his sales manager in who kept reminding us that if we walk We went to this dealership looking for a car. The young salesman was nice, but he brought his sales manager in who kept reminding us that if we walk off the lot, the chance of our coming back was .03%. He gave us a quote of $23,000 plus our 1996 Buick as trade-in for the Jasmine Subaru Premium. We told him we had to go home and think about. We called back and said we were interested. Jonathan (the young salesman) told us he would contact us when the car came in. On subsequent calls to him, Jonathan never got back to us, and when he finally did, he reinforced that he would call us when the car came in. After several unanswered calls, we contacted them via the main number and got through to a Tim. He said they were unavailable and asked if he could help us. We explained the situation. He excused himself for a minute to check with his boss. He came back on the phone and told us that the price would be honored and he would in fact call us when the Jasmine came in. Tim called us on Friday and told us they would be in on Monday or Tuesday. On Saturday morning, Jonathan called us to tell us that the Jasmine was sold, so call back at the end of the month. We informed him that we had just been promised the car by someone else there. We called Tim back and told him about the call from Jonathan. Tim assured us he had one for us. Time called back about an hour later and said that the car, one of 3 Jasmine green Foresters had arrived and was ready to go. I asked if we could come down within the hour and do the transactions and he said yes. When we got there, we were approached by another young salesman named George who brought us in and introduced us to Tim. Tim immediately left us in George's hands. When we sat down and explained that we had made arrangements with Tim to get the car for $23,000, George immediately excused himself and went to the general manager. He sheepishly came back and told us that the Jasmine had just been sold! We asked him about the other 2. He said another one had just been sold also. He would not answer us about the 3rd one. At this point I was quite angry that they had brought us down there under false pretenses. I told George that I wanted to see Tim. He told us that Tim was too busy to see us. I then said I wanted to speak to the general manager. When I approached him, he rudely informed me that the car had been sold. He would not let me speak to Tim either. I have never experienced such unethical, underhanded, and dishonest practices in my 63 years! More

Beware of the promises this dealer will make to lure you to come in to their store! You can check and double check the price they quote over the phone, what exactly it includes and excludes. But then prepar to come in to their store! You can check and double check the price they quote over the phone, what exactly it includes and excludes. But then prepare to be surprised when you actually go -- the person who you spoke to will welcome you and then disappear, and the salesman assigned to you will go over the price they are prepared to sell you, which is of course considerably above what was promised over the phone. And the person you spoke to over the phone will not appear to talk to you to explain the discrepancy. This is what I recently experienced. I had double checked on the phone that the price they were quoting excluded only the sales and registration taxes. That means it included the destination charges, and when I asked the business manager to confirm this, he said yes. He said he would do whatever it would take to get my business. What he meant is whatever it would take me to get into the store. When I did this, and spent an entire afternoon going for a test drive, all kinds of chit-chat about the car with the salesman, and then to the final negotiations: the price now was nearly eight hundred dollars over what I had been quoted on the phone. Because the destination charges have to be included! The salesman went and checked twice with his managers, but they could not honor what I had been promised over the phone. I subsequently checked other dealers in the Boston area, who don't play these games --- the price they quote is exactly what they actually offer. So I bought the car I wanted from another dealer who played straight all the way through. I had just wasted a lot of my time with Quirk Subaru. Hope you don't have to. More

I Went to Quirk Subaru in Braintree today because I saw on line that they had the best prices for new Subaru Crosstrek. I was greeted by a salesman named PJ Maginnis.He was very nice and very knowledgeable on line that they had the best prices for new Subaru Crosstrek. I was greeted by a salesman named PJ Maginnis.He was very nice and very knowledgeable about the car I wanted. He took me for a test drive and told me all about the options it had. After the test drive it took only 5 minutes to make a deal and within 30 minutes of my arrival I was leaving in my new car. I'm very happy I went to Quirk because their price was much lower than every Subaru dealer I went to. PJ was great to work with. I highly recommend Quirk Sybsru and especially PJ Maginnis More

For buying a car, sales rep is the most important factor in my opinion. Sean helped me and my partner to get our very first Subaru, and the whole process is easy and smooth. We went through all the paper wo in my opinion. Sean helped me and my partner to get our very first Subaru, and the whole process is easy and smooth. We went through all the paper works including financing documents within an hour. We are going to pick up our car this Saturday and can’t wait for that. We will definitely recommend our friends to get their Subaru through Sean in the future. More