Quirk Works Subaru

Paul (PJ) was great - really helpful and made it a good buying experience. I am really happy to have bought from him after other not-so-great experiences looking at cars elsewhere (Subaru and other brands) buying experience. I am really happy to have bought from him after other not-so-great experiences looking at cars elsewhere (Subaru and other brands). He was helpful, knowledgeable, upfront and didn't try to push too hard (very important). More

We went into subaru to look at a couple of.cars, we were helped by our salesman lesion proto. He was very informative and helped.making our decision easy. We would also like to thank.chris Collins for givin helped by our salesman lesion proto. He was very informative and helped.making our decision easy. We would also like to thank.chris Collins for giving us a great price. I highly reccomend all my friends and family More

From the moment I walked onto the lot, Lenny approached me in a helpful manner. He facilitated my test driving the 2 models I was comparing. He worked with me to come up with a better price than a local me in a helpful manner. He facilitated my test driving the 2 models I was comparing. He worked with me to come up with a better price than a local competitor was offering. When I came back to buy the car with my husband, the sale was expediated, and the other services also, the loan, the tutorial on using all of the options. We would recommend this employee and his team for friendly, helpful service More

i have had trouble in the past with this dealer i always felt like these guys cared more about making a sale than helping the customer. so i stopped going here and went to planet subaru where they are just felt like these guys cared more about making a sale than helping the customer. so i stopped going here and went to planet subaru where they are just as bad. i decided to try quirk one more time and i have to say i was impressed. before i had finished driving into the service drive there was a young man standing there with a clipboard waiting for me. when i opened my window i was greeted with the highest level of respect. the young man escorted me to his desk and began putting my information into his computer and began asking me why i was there. i told him i was having a issue with a rattle noise and he began asking me every question imaginable (where, when, how fast, how slow) etc. at that moment i truly felt like he was more concerned about fixing my problem than making a buck. after the paperwork was printed he went over each complaint then asked my to sign the bottom of the page and told me how long it would take to inspect my car. when i was done signing he escorted me to the waiting area, offered me coffee and told me if i had any questions feel free to just ask him. i waited for about 20 minutes before i was approached once again to be informed what has been done, what they want to do and how much longer it was going to be. about 10 minutes later i saw the mechanic pull my car into a parking spot and before the mechanic even came inside david had approached me and asked me to have a seat at his desk. david explained what the noise was, waived the charge and explained what the mechanic did to my car. since i am not a mechanic i had a few questions which david had no problem with answering and explaining. while going over the paperwork i noticed that the mechanic had written some suggestions down and i asked david about them, he went over all the mechanics suggestions and explained why and what they were. david explained that the mechanics suggestions were merely suggested because of how old my car is and that i should wait until a specific mileage instead. i couldn't believe that i walked into the same quirk dealer i walked into two years ago, david even opened the door for me as i left. two years ago i would've told everyone i knew to stay away from this dealership, now i cant tell enough poeple how great this dealer is. i suggest anyone who reads this to go to this dealer and see david, he is a honest man who truly does care about his customers and will not try to sell you everything the dealer has to offer. More

I have been coming to this dealership since i bought my outback in 2011 and i have always been treated with respect.david the service rep is just great. Very curtious, professional and just great to talk t outback in 2011 and i have always been treated with respect.david the service rep is just great. Very curtious, professional and just great to talk to More

David review my car's history, checking for any recalls and past service notes, to ensure my Outback would be serviced correctly / thoroughly. His attention to detail is much appreciated. Custome recalls and past service notes, to ensure my Outback would be serviced correctly / thoroughly. His attention to detail is much appreciated. Customer Service likes this will keep me coming back. More

I was very interested in purchasing a new Subaru Outback, and had test driven one at a local dealership the week before (I did not purchase from that specific dealership as they did not offer me nearly what and had test driven one at a local dealership the week before (I did not purchase from that specific dealership as they did not offer me nearly what I wanted for my trade). I went onto TrueCar.com, and Quirk was one of the dealerships that had the car in stock that I was interested in (Subaru Outback 2.5i Special Appearance Package). Jennifer Martinez contacted me the next day, and I was able to negotiate a really good price online with her prior to coming into the dealership. I let them know that if they could give me the Kelly Blue Book value for my trade I would sign paperwork. I arrived and met my salesperson, Liza Lentini, who was very friendly and easy to work with. After a quick spin in the new Outback, I sat down with the Sales Manager to negotiate the trade. To my surprise they came in very close to what I was asking for on the first try, so after a small bit of negotiation I was able to get what I wanted on the trade. Having done the negotiations for the car online (which was very easy), it made the experience at the dealership that much less stressful (I hate negotiating!) and much quicker. Within 90 minutes, paperwork was generated and signed. It was after closing when I left, and they promised the car would be prepped and ready for pick up the next day. The next morning Liza was texting me with updates, and when I arrived the car was spotless and ready to go! Liza spent a good hour with me reviewing the electronics (navigation and stereo) and assisted with bluetooth set up). Overall, a great experience with this dealership, and I would definitely do business with them again! They were friendly, and they treated me with respect though the whole purchase experience. I would highly recommend working with Liza, and also working with Jennifer on pricing before coming in. There is a Subaru dealership much closer to my house, however they were not able to come anywhere near the deal I got at Quirk. More

I sent an internet inquiry to multiple Subaru I sent an internet inquiry to multiple Subaru dealerships, Quirk being the furthest about 45 minutes away. JENNIFER MARTINEZ was my original conta I sent an internet inquiry to multiple Subaru dealerships, Quirk being the furthest about 45 minutes away. JENNIFER MARTINEZ was my original contact point. She was very pleasant to speak with, seemed nice. The following week I went to a nearby dealership in Raynham SUPER upfront, enjoyable experience. The car I wanted was a few thousand out of my price range, I decided to wait. Ms. Martinez followed up and I explained I needed to wait so I could increase my down after tax returns came in. THEN I received an email from NICK FILLMAN who identified himself as their Business Development Coordinator. I responded with EXACT numbers for a budget 6000 trade in didn't want to finance more than 12,000 so I was around 4,000 off in the price. I will keep them in mind when I am looking again in a few months. JENNIFER MARTINEZ responds, clearly CCd in Nick's email. " What your asking for isn't impossible" please come in I have the car pulled up for you. I needed the price to be 2000 from what they were asking for on Presidents Day weekend. I knew Subabrus usually go for sticker and explained I could happily wait. I no car payment, didn't NEED a car at all it would HAVE to be 18k or under. ..."please come in" They gave me the EXACT same price as I explained I couldn't afford AND less for my trade in than ALL other dealerships I had looked at. I drove an hour and a half to be completely lied to. 22k?? 4 thousand dollars difference from what I had made clear I could currently afford and what they said they could work with. Had JENNIFER MARTINEZ or NICK FILLMAN simply kept in touch for 2 months they couldve made an easy sale. Their initial impression was great, they cannot and do not follow through or understand a persons time and money are valuable. I was 100% honest and have emails that show the conversations and numbers. I have never been so lied to by a dealership. I expect a certain amount of BS but this was just ridiculous. They had a sale in the bag they absolutely ruined it and lost a customer and I STRONGLY suggest going elsewhere. Subaru's dont vary in price that much dealership to dealership. Raynham Maestra or Plant Subaru in Hanover were both very professional and upfront. I will be working with them in a few months! Good Luck, Hope this helps. More

A recent visit to the service department for a repair went smoothly due to the efforts of Service Advisor, David Bleckley. He was personable and professional. It was apparent that doing what was best for went smoothly due to the efforts of Service Advisor, David Bleckley. He was personable and professional. It was apparent that doing what was best for the customer was a priority. It was a pleasure to work with David. More

Recently, my 2008 Subaru Impreza drove through some high water on the freeway. Soon after that, my car's Check Engine Light started to flash, the car shut off and could not be restarted. I towed it to Quirk water on the freeway. Soon after that, my car's Check Engine Light started to flash, the car shut off and could not be restarted. I towed it to Quirk Subaru and had them diagnose it. Eric Walsh was my service adviser and he was very hopeful in navigating through the diagnostic and insurance claim process. He was very proactive in filing the insurance paperwork and working with the appraiser so that my claim was handled promptly. Eric truly went above and beyond what I had expected and he should be praised for his extraordinary efforts. Thanks Eric! More