Quirk Works Subaru

Fast And Easy!! I came in and worked with Bobby Bryson and the sales manager Tom Sforza after speaking with Kristie through email. We ended up buying a Crosstrek, got I came in and worked with Bobby Bryson and the sales manager Tom Sforza after speaking with Kristie through email. We ended up buying a Crosstrek, got a fair trade value and left with a new car in less than two hours! Two hours! Any time I have ever bought a car other than at a Quirk facility I waited.. and waited... and waited for paper work and to go through the finance area. This is so much faster and more efficient. Bobby took the time to over the car and help me get my belongings out of my old car and into my new one. The best service you can get. Thank you guys!!! More

Unprofessional Extremely unprofessional experience at Quirk Subaru. Spent a solid 3 hours in the dealership talking to Ryan about leasing a 2017 Impreza, did the typ Extremely unprofessional experience at Quirk Subaru. Spent a solid 3 hours in the dealership talking to Ryan about leasing a 2017 Impreza, did the typical negotiating back and forth for a while, finally settled on a deal that we were comfortable with. Told the salesman we would back the next day, and we needed 24 hours to think it over. Salesman said that was okay however he was not able to meet us until after 3pm that next day, we left, and came back the next day at 330 after texting the salesman Ryan and confirming. We arrived at the dealership only to be told by another salesman that Ryan wasn't going to be available until 5pm. So we were "assisted" by another salesman. Strike 1. We sat down with the new salesman, and gave him the lowdown of the previous negotiations the day prior. The new salesman said "okay sounds good, let me go talk with the sales manager and we'll get this paperwork rolling." If only it was going to be that easy. The salesman comes back and says "so Ryan really screwed up, and our sales manager was not aware of the deal you had made" we thus spent the next hour arguing that the issue at hand was not out problem nor our fault. They spent the whole time legitimately arguing with us over an $18 difference. That may not seem like a big deal, but it's the principal of them not honoring the deal that was agreed on, and then treating us poorly during the negotiations. The new salesman told us the previous salesman shouldn't have said what he said and "is probably going to get fired." Extremely unprofessional. Finally the sales manager George came out and gave us the most rude and abrupt explanation as to why the deal was not possible, after we said then "we don't have a deal" he just walked away from us without so much as a word. Not even saying sorry for the mix up, nothing. Probably one the worst experiences I've had at a dealership, and that's saying something considering dealerships have a bad rap to begin with. Left a bad taste in our mouth, this dealership will back track on a deal and pretend like you're at fault, we heard another customer that was sitting behind us with another salesman going through the same experience. She was extremely upset as well, I heard her word for word, and it was basically the exact same thing we experienced. Then today, another couple sitting in front of us, was arguing with a totally different salesman over the EXACT same thing. Should have been a red flag. Must be a common practice for Quirk. Very unprofessional and rude experience overall, would not recommend this dealership to ANYONE, anymore. Which is a shame because the Quirks themselves are a family friend, hence why we went there, however their employees are a different story. We will be informing the Quirks of our experience as well. Good luck to anyone else whom visits this particular Subaru dealership. More

My best experience ever buying a vehicle. I got my second Subaru from the dealership this week (the first Subaru was also from this dealership). Xavier in sales and Tom the manager. We're stra I got my second Subaru from the dealership this week (the first Subaru was also from this dealership). Xavier in sales and Tom the manager. We're straight forward with me on the price. I will highly recommend this dealership to all my friends and family. Thank you Xavier and Tom for being professionals. Most important got the best deal. More

No Pressure - GREAT Experience I typically do not take the time to write a review, but my husband and I had such a pleasant and unorthodox experience recently at Quirk Works Subaru I typically do not take the time to write a review, but my husband and I had such a pleasant and unorthodox experience recently at Quirk Works Subaru that I felt compelled to commend the staff we engaged with. To give some brief background information, my husband and I came to the realization that we needed a second vehicle once we had our daughter a few months ago. We were exploring a few different brands and ultimately decided we wanted a Subaru given their safety ratings. I was doing the majority of the leg work for our search, and to be honest I was dreading contacting multiple dealerships for information. I anticipated getting the typical "sales run-around" to get me to come in opposed to having my questions answered. One afternoon while my daughter napped I begrudgingly started making my calls to multiple Subaru dealerships. I did experience the “run-around” with a few of the dealerships that I contacted, while some of the others I had a decent interaction with and would’ve chosen one of those dealers until I called Quirk Works Subaru. When I called I was transferred to a young woman named Joanne who I ended up on the phone with for over 20 minutes. She was personable and made me feel at ease instead of pressured. Instead of getting exasperated with the amount of questions I asked her about safety features on the different Subaru models, she shared that she had a baby this past year as well and that she completely understood my desire for a safe vehicle for my daughter. Ultimately, it was decided that my husband and I would come in over the weekend to test drive an Impreza sedan and a Crosstrek since we weren’t sure whether we wanted an SUV or sedan. Later on that day I remembered a few questions that I didn’ t ask, so I called Joanne back. She had left for the day so I was directed to a woman named Christy who also did a great job of answering my remaining questions without pressuring me. Fast forward to the day of our visit, and we were greeted by a salesman named Greg. I told him we were here for Joanne, and he went and got her. She came over and met us and explained to Greg everything we discussed. He took us on the test drive of both the Impreza and Crosstrek, and he took the time to go over the features in each vehicle. By the end of our visit my husband and I decided to lease a Crosstrek, and we couldn’t have had a better experience than we did. I highly recommend going to Quirk Works Subaru if you want an experience where you are treated like a person opposed to just another sales opportunity. More

Great Dealership! I made an account just to leave a review of my wonderful experience here at Quirk Subaru. As a mother of two and one on the way, not only were we conc I made an account just to leave a review of my wonderful experience here at Quirk Subaru. As a mother of two and one on the way, not only were we concerned about finding a car that meets all of our needs but also, to find a day and time that would work best to look at cars and be in and out. As a growing family, safety as well as room was a top priority of ours in a car. After looking at consumer reports, we were drawn to Subaru because of all the safety awards it has received over the years. My husband and I ended up here at Quirk by a recommendation of his co-worker due to how great of an experience they had there. They were completely right! We were helped as soon as we walked through the door. Our salesman was awesome but I’ve honestly probably have not seen such a group of individuals that worked so fast and efficiently together as a team at a dealership. It was a really hot day when we went and they greeted us with smiles, water and the knowledge of knowing exactly what my family and I needed and wanted in our car. They completely understood that we didn’t want to stay long at the dealership since we came with a decent idea of what we wanted (and two grouchy toddlers in which they gave them coloring books). Thankfully, we had spoken to our insurance company beforehand about possibly buying a new car and with the help of the Quirk Subaru team, they had our brand new 2018 Forester inspected and registered within two hours of us walking through the door. I have never been more impressed with a dealership before and I will certainly be a returning customer in the future. A big thanks to the Quirk Subaru Team! More

Referring bonus That's a big lie , told $100 ends up only give me A $50 check ,what are a lie.i would never bring anyone into third door. That's a big lie , told $100 ends up only give me A $50 check ,what are a lie.i would never bring anyone into third door. More

Customer Service Falls Flat I purchased my '13 Legacy 3.6R last April, and in the fall i received a letter from Subaru with a small recall (wiper blade motor needed to be replace I purchased my '13 Legacy 3.6R last April, and in the fall i received a letter from Subaru with a small recall (wiper blade motor needed to be replaced). I needed an oil change so I decided to make an appointment at Quirk for both the recall work and a synthetic oil change. I pull it into the service bay, and an employee ushers me inside. Before introducing himself, he pulls out a laminated sheet explaining what the 30k mile service covers. I again repeat just to do the work i scheduled it for. He says, OK it will be 45 minutes. An hour and a half later, he says it's ready. He hands me a slip showing $0, so I asked how much the oil change is. He said I declined that service (I declined his $500 30k mile service). Instead of apologizing and saying he'll go and do the oil change now, he rudely asks for his pen back. I drove 300 feet to a Jiffy Lube and was treated like a King. Do yourself a favor and stay away from this "dealership" as you're clearly just a number to them. I bought my car out of state at Subaru of Stamford, wish they were closer for service because they were A+. More

Fraud Alert - Stay clear To make a long story short I bought a car from them and had to fight with them to trade it in at a loss because there were issue they wanted to put a To make a long story short I bought a car from them and had to fight with them to trade it in at a loss because there were issue they wanted to put a Band-Aid on for a new car. My local Subaru service center disagreed with quirks solution to tape my molding on that was falling off. The only solution was to order a new part that needed to be painted and my car paint blended. Never mind the issues with the car I had requested the financing paperwork from the dealer and paperwork I had never seen was provided with another person’s signature. Long story short I reached Subaru corporate and told them in which they gave me a loyalty credit and I traded the car in at what would have been a 5k difference but after promising to take legal action I traded for a car and was given around 2k less back for the car I had bought 9 days ago. Issues: New Car damaged and solution to tape on molding or blend car paint with new part Key they claimed was $700 and too expensive to replace looked like it was taken to a belt sander Screamed at by sales manager on sales floor because I asked for a new key Someone signed my name on finance paperwork Trade-in was around 2k less than the faulty price they sold me the car for More

Great Experience My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas fro My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas from the first time we went to the dealership and were up front about our plans making it clear that we were not purchasing a car that day. Greg was friendly, helpful and did not pressure us at all to make a purchase. He was easy to get a hold of on the phone when we had further questions and when we decided to move forward with purchasing our Outback he was great to work with to finalize the process. I highly recommend working with Greg if you are in the market for a new Subaru! More

Poor salesmanship. follow script with pricing, not flexible Quirk Ford sold me 4 vehicles sight unseen by working the deal out via phone, email, or both. I would just come in for the paperwork, and the price wa Quirk Ford sold me 4 vehicles sight unseen by working the deal out via phone, email, or both. I would just come in for the paperwork, and the price was always much less than "internet pricing" Quirk Subaru would only quote the exact same price that's on the website? What's the point of "clicking" for a special price if its the same? Anyway, I bought a Subaru from Patrick Subaru today with only 2 emails and a 15 minute conversation. Peoples time is much too valuable to walk in and not get what you want when you could have already determined that before stepping outside your door. Because of my long history with Quirk, I reached out to the saleswoman again and said I'm interested in a WRX STI and would like to still do business on another vehicle. The saleswomen replied to me email fairly quickly, and.....wait for it! The price was higher than the internet price! This is my first time writing a review that was negative. I think the salespeople should be trained to understand that just because you walk in the door or call, doesn't mean that the person is buying. You need to earn that sale and trust. Jim Altabello from Quirk Ford was great and if he is still there and I wanted to buy a Ford, I wouldn't even call anywhere else, because we would work it out. For the experience I have had with Quirk Subaru over the last few days, I can say that not only would I not purchase a Subaru from them, I would also deter any friends or family from purchasing at this dealership More