R.J. Burne Cadillac

Couldn't Get Any Worse If I could leave a negative review I would. I am appalled and disgusted by the way I have been treated. My experience was as follows: I live on long I If I could leave a negative review I would. I am appalled and disgusted by the way I have been treated. My experience was as follows: I live on long Island and drove my $95k Escalade (with only 10k miles on it) to Pennsylvania to visit a friend. Once I arrived, my truck suffered several mechanical failures and broke down. It was not driveable in the slightest. I called Cadillac roadside (I'm still in warranty) and explained my situation (after being on hold for over an hour and a half. The representative couldn't help me and had to transfer me. I was put on hold for another hour. Transferred several more times and after much fighting and many calls Cadillac agreed to have my car towed to the nearest dealer, R J Burne. What a mistake. Burne was unable to give me a loaner car, so after going back and forth with Cadillac, I was given an Enterprise rental suburban. The car was disgustingly dirty and had 1/8 a tank of gas... not cool! I then drove back home to LI and was assured Burne would operate on my car the next day and get in touch with me. I was not contacted, so I had to reach out to the less-than-helpful dealer. They had no idea who I was or why my car was there. So I of course had to explain the scenario to them. It took them three days to even take my car onto the lift...unacceptable. I never received a call from Burne. Anytime i wanted a status, I'd have to reach out myself to the so unhelpful staff. Finally they said they did the work and the car was ready for me to pick up. Really? I'm expected to drive EIGHT HOURS round trip to pick up my car that had manufacturers defects? No way. I explained to the woman Cadillac's trip interruption in my warranty statement, stating that Cadillac must flatbed the car to my house if it broke down, under warranty, a certain distance from my house (i forget i think 100 miles) and it was over that distance. "We don't do that" the lady on the phone told me. She said she's never heard of trip interruption and said it doesn't exist. I argued, saying that it obviously does exist if I have the fine print in front of me stating so. She told me she doesn't handle that, and it's my responsibility to call Cadillac corporate to do it. So burne told me to call corporate. Corporate transferred me three times (2 hour phone call) and told me Burne has to do it. Told Burne that and they said no way and told me to contact customer service. Customer service told me to contact Burne. Burne told me to contact roadside assistance. Roadside assistance told me to contact Burne. Burne told me to contact customer service again. Customer service told me to contact Burne. Burne told me to contact my local dealer (King O'Rourke). Local dealer told me to call Burne. I proceeded to scream my heart out at Bill Felice at King O'Rourke (for the record, Bill was the only professional and helpful one I talked to in this whole weeklng process). Bill told me he will call Burne (it's about time! Why should the customer have to keep doing this!?). A few minutes later Bill calls me back and said Burne will call me back within the hour to finalize the flatbed scheduling. An hour passes, no call. 2 hours pass... no call. A day passes, no call. Now of course like usual I have to bend over backwards to get in touch with Burne and finally theflatbed is scheduled. Service advisors at Burne aren't the least bit friendly or helpful. Everyone acts like I'M doint THEM a favor. Other way around. Eventually I get my truck back and am told that I have to return the Enterprise rental and figure it all out on my own. So i turn on my truck to ensure it will actually run now and guess what! Burne never fixed the problem. The car isn't in functional condition. I have multiple service and warning lights on the dash and the car is physically failing so I can't drive it. So guess what Burne did for me? nothing. They hung me out to dry and basically said "Hey it's not my problem, deal with it." Noone will help me now. I honestly don't even know what to do anymore. I have a $95k paperweight just sitting in my garage, and Cadillac (and Burne) abandoned me. I'm livid and thoroughly disgusted. I own two Cadillacs, butit looks like that might be 2 too many. You guys should be ashamed of yourselves and I'm a a loss for words. Looks like Cadillac's losing a serious customer. This matter needs to be resolved immediately!! So incredibly shameful. More