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RBM of Alpharetta - Service Center

Alpharetta, GA

4.6
369 Reviews

369 Reviews of RBM of Alpharetta - Service Center

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October 16, 2020

Getting my car serviced at RMB of Alpharetta is always a breeze. Steve Byrd, my service advisor, is knowledgeable, trustworthy and most helpful. I would recommend him to anyone seeking great service. More

by Yvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Oct 17, 2020 -

RBM of Alpharetta responded

Thank you, Yvette. We want to thank you for taking the time to share your wonderful experience with us. We are delighted to hear that Steve took excellent care of you. We do all that we can to make your experience the best it can be. We wish you the best! Happy driving, RBM of Alpharetta

October 16, 2020

Steve Byrd always does a great job making sure my MB S Class gets all the service that is required. RBM Alpharetta is efficient and has me in & out quickly with great service. I’ve used them for years on More

by marweaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Oct 17, 2020 -

RBM of Alpharetta responded

Hello, Marweaver. RBM of Alpharetta truly appreciates the kind review! We want to thank you for taking the time to share your experience. We are thrilled to hear that Steve provided high quality service that you deserve! Happy driving! Sincerely, RBM of Alpharetta

September 30, 2020

Whenever I come to RBM, it feels like my extended family, Kim Cates has always made me feel special & her professionalism is second to none. I drive over 100 miles to get my cars serviced at RBM of Alpharett More

by AMG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Cates
Oct 01, 2020 -

RBM of Alpharetta responded

Hello, AMG! We are happy to hear that Kim made you feel welcomed on your visit to RBM of Alpharetta. We want to thank you for your continued loyalty and business. We do all that we can to make your experience with RBM of Alpharetta the best it can be. We wish you all the best! Happy driving, RBM of Alpharetta

September 29, 2020

Awesome experience as always with RBM Alpharetta and Steve Byrd! Great loaner, easy online invoice payment and minimal wait time for both drop off and pick up! More

by GF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Sep 30, 2020 -

RBM of Alpharetta responded

Hello, GF. We are thrilled to hear that Steve provided you with high quality service. We appreciate the kind words and want to thank you for taking the time to share your experience with us. We wish you the best! Happy driving, RBM of Alpharetta

September 24, 2020

So wonderful fixed everything in great 👍 timely manner. Kim knee the car and even recommending I fix a 79 dollar problem that would have been a nightmare for me ✅👍👊 thanks 🙏🏻 More

by mermaidmountainproperty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Cates
Sep 24, 2020 -

RBM of Alpharetta responded

Hello, Mermaidmountainproperty. We want to thank you for taking the time to share your experience with us. We are thrilled to hear that Kim provided high quality you deserve. We wish you all the best, and we hope to see you again for service soon. Happy driving, RBM of Alpharetta

September 13, 2020

Steve Byrd kept me informed every step of the maintenance process. Loaner was ready when I got there. As much as we spent a vac& window wash would have been great. thank you! More

by fulleni3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Sep 14, 2020 -

RBM of Alpharetta responded

Hello, Fulleni3! We appreciate you taking the time to share your experience. We are happy to hear that Steve provided you with high quality service that you deserve. We wish you the best! Sincerely, RBM of Alpharetta

August 14, 2020

RBM and Alpharetta consistently provide excellent service, and I was not disappointed. I called my service connection, Steve Byrd, who put me in line for a concierge service for a minor issue, and I More

by mactheknife
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Aug 18, 2020 -

RBM of Alpharetta responded

Thank you, Mactheknife! We are delighted to hear that Steve was able to provide excellent service you deserve. We hope Steve and the rest of our dealership can continue to provide wonderful experiences. We wish you all the best! Sincerely, RBM of Alpharetta

August 14, 2020

Outstanding 18 years of ownership of my E-430 and Steve Byrd has been my service advisor for 16 of those years. You do business with people that take care of you More

by WTA2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Aug 18, 2020 -

RBM of Alpharetta responded

Hello, WTA2018! We are thrilled to hear that Steve provided you with the outstanding service you deserve. Thank you for taking the time to share your experience with us. Your 100% satisfaction is our priority! We wish you all the best! Happy driving, RBM of Alpharetta

August 09, 2020

Excellent service lady I called today and the operator on the service desk did not give me the proper help. I was very disappointed and left a message on their manager's ph More

by peng8162
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Cates
Aug 12, 2020 -

RBM of Alpharetta responded

Thank you very much Peng8162! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Kim and Reza took excellent care of you and helped turn your experience around. Please let us know if we can resolve any other concerns. Your complete satisfaction is our priority! Sincerely, RBM of Alpharetta

August 04, 2020

Don in service is great to work with! He made the whole service process so easy and hassle free. RBM did a great job taking the extra steps in making the process worry free during these times! More

by PamelaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

RBM of Alpharetta responded

Thank you, PamelaB, for the wonderful review! We are pleased to hear that Ron provided you with efficient service and took excellent care of you during your visit. We look forward to seeing you again in the future! Sincerely, RBM of Alpharetta

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