RBM of Alpharetta - Service Center

Excellent service I drive 35 miles out of my way because of the superior service and attention that Igor Markovic provides to me. Best service advisor I have ever dealt I drive 35 miles out of my way because of the superior service and attention that Igor Markovic provides to me. Best service advisor I have ever dealt with. Great customer service and attention to details. This is very important to me. More

Service department is a ripoff Was not happy with RBM rep. Kendall who basically wasted my time while trying to pull a wool over my eyes. I’ve stuck with Mercedes because of their s Was not happy with RBM rep. Kendall who basically wasted my time while trying to pull a wool over my eyes. I’ve stuck with Mercedes because of their service level but it seems they’re no different than Ford when trying to gouge you with bull crap. First he tells me I need to leave my car for a week without even looking at it. I’d just brought it in due to a low battery that threw everything off. Then he tells me he will wash the car as a Mercedes standard (which never happened). He comes back to tell me he spoke with the tech and they will run a FREE diagnostic. He shows me the paperwork from the diagnostic that said everything showed faulty due to previous low voltage. Now that a new battery is in, they just need to clear the faults, then he comes back to tell me that they will need to keep the vehicle because none of the faults disappeared and then comes back to say some of them cleared. What the heck? After I say no, just give me my car back I’ll take it somewhere else, he says his techs were anxious to see where the problem was. Why would it take a week for that if they were looking at it now. On top of that there’s no loaner cars so I’m supposed to w8ng it on my own while my car sits there for a week and they feed me with some outrageous price. I’m too through with Mercedes at this point and this is my third one. I’ll consider BMW or Land Rover for my next vehicle. I had more productive things to do than constantly be lied to. More

Experienced Professionals I’ve visited RMB of Alpharetta couple if times and so far this is my favourite MB service center. My advisor Carl Denton has been extremely profession I’ve visited RMB of Alpharetta couple if times and so far this is my favourite MB service center. My advisor Carl Denton has been extremely professional and addressed all my concerns. He’s shown great knowledge of my vehicle model, specs and all it’s options and features. Communication was always prompt and all promises kept. More

No help at all Misinformation and total apathy . Locked a key in the trunk of a car and provided a “ guess ‘ on the right answer which was incorrect . Followed up wi Misinformation and total apathy . Locked a key in the trunk of a car and provided a “ guess ‘ on the right answer which was incorrect . Followed up with another wrong answer . Called another dealership that was totally helpful . Not my first bad experience with RBM . More

Superior Sales, service and financing Pam Banda and her team (Litzy and Tom) made buying my E300 Mercedes acomplete breeze. Keep up the excellent service. I loved working with you. Marie Pam Banda and her team (Litzy and Tom) made buying my E300 Mercedes acomplete breeze. Keep up the excellent service. I loved working with you. Marie L. More

Over charged for no work I had some work done on my car by the Merced’es Benz in East Cobb & Mahlones European Imports. I still was smelling gas, so I took it here. Steve in t I had some work done on my car by the Merced’es Benz in East Cobb & Mahlones European Imports. I still was smelling gas, so I took it here. Steve in the service department charged me $142 for a visual inspection & $59 to put gas tank on full. He said no leak pick up the car. I asked why the charge $142 for a visual inspection he said he needed to pay the technichican for looking at it. I was applaud! I then asked if he could just knock off this fee if I had him to put on crank shaft censor. He explained it would be another diagnostic fee plus parts labor & possible other fees. I’m so done with Mercedes Benz of Alpharetta! I drove an hour to pick up my car and it stopped on me outside the dealship! I’m done & im dissatisfied. I spoke with the service manager he confirmed it was driven 4 miles while in their care, and the fumes maybe residual from the fuel tank replacement that had been done. I told him my grand baby rides in my back seat. He said come back should any concerns arise😡. Obviously he wasn’t listen to me either...Mercedes Benz Dealers need to do better. More

They don’t even answer the phone - call them. This dealership is a joke. They don’t answer the phones. They don’t return your calls. I highly recommend find another dealership to deal with. You’ve This dealership is a joke. They don’t answer the phones. They don’t return your calls. I highly recommend find another dealership to deal with. You’ve been warned, good luck. More

Excellent Service JayHarward leads a team of fantastic service personnel. We have known Jay for several years and find him very thorough and professional in every way. JayHarward leads a team of fantastic service personnel. We have known Jay for several years and find him very thorough and professional in every way. More

Recent Service Once again I have had a truly outstanding experience with the service department. I cannot say enough good things about this dealership and recommend Once again I have had a truly outstanding experience with the service department. I cannot say enough good things about this dealership and recommend it highly. More

Service Mr Harward was an excellent service agent Pleasure to do business with and would go back again Xxx xxx xxx XX xxx XX xxx xx Mr Harward was an excellent service agent Pleasure to do business with and would go back again Xxx xxx xxx XX xxx XX xxx xx More