RBM of Alpharetta - Service Center

This was a great visit, although we didn't come in to buy car, we came for service on our C300. While talking with David Wang he came up with a great deal we could not refuse. He was very friendly and smile car, we came for service on our C300. While talking with David Wang he came up with a great deal we could not refuse. He was very friendly and smile allot, he made my wife feel very comfortable. When it came down to the price of this CLS 550 we came to a mutual agreement, it did not take very long, the price was right. Thanks David. More

Just moved to Atlanta from Dallas and was looking for an exceptional Mercedes sales/service location for my Mercedes vehicles. RBM of North Atlanta fit the bill! Steve Byrd, my service advisor, had me in an exceptional Mercedes sales/service location for my Mercedes vehicles. RBM of North Atlanta fit the bill! Steve Byrd, my service advisor, had me in and out in no time and took great care of my vehicle, which was in for mechanical service. A loaner car was provided very quickly and efficiently. The customer waiting lounge was first rate as was my cup of premium coffee. All in all a low stress, great customer experience. More

Teresa never fails to provide the best attention to my concerns and requests. We recently drove down for a grandson's football game and noticed the car pulling. We called RBM Atlanta/North while on the concerns and requests. We recently drove down for a grandson's football game and noticed the car pulling. We called RBM Atlanta/North while on the road and were able to set up a repair appointment immediately. Easy check-in early that afternoon, made the game that night --we won-- and were able to pick up the car Saturday for a safe drive back home. More

The RBM North Service Department is world class. I have been working with my Service Advisor, Teresa Cox for almost two years and it has been a delightful experience. For car repair minimum expectations, c been working with my Service Advisor, Teresa Cox for almost two years and it has been a delightful experience. For car repair minimum expectations, customers want efficiency, accuracy and fairness. Maximum expectations are an enjoyable dealership environment and the feeling of importance for customers. Every visit to RBM has exceeded both minimum and maximum expectations and Teresa Cox is why I remain a customer and will continue to be for all of my Mercedes sales and service needs. More

My 2002 S-500 that I purchased new 10 years ago, was having a problem with a battery discharge and a leaking trunk, that ultimately was found to be shorting the radio amplifier and causing the discharge having a problem with a battery discharge and a leaking trunk, that ultimately was found to be shorting the radio amplifier and causing the discharge. Theresa Cox, my service advisor, took control when I first brought the car in, and asked the shop foreman to come from the shop to review the problem with us. He arrived quickly, and went over the problem with me, at the car, in a very detailed fashion, which gave me confidence he would make every effort to find the problem in the the most economical way. Theresa stayed on top of the project, giving me periodic updates. While I had to leave the car there for an extended period, it was because they wanted to make sure the repairs were done right the first time, particularly with regard to the leaks. When I picked the car up and returned my loaner, I was stunned at how well the car had been cleaned. It looked just great, and the the repairs have proven to be done to a very high standard, and at very reasonable cost. I couldn't have been more pleased. At RBM, everyone I have had contact with the past several years I have been going there, has been totally professional, and truly interested in my satisfaction. I think Theresa Cox is particularly adept at getting to the core of a situation, and seeing that it is followed through. More

Steve was a pleasure to work with. Very professional, knowledgable, and efficient. I would certainly return to this dealership and when i do will ask for Steve. Thxs. knowledgable, and efficient. I would certainly return to this dealership and when i do will ask for Steve. Thxs. More

We called in the a.m. for new tires and by 2:00 in the afternoon they were on my car and balanced. They provided a car for me to drive to go back to work with no hassle. Always have a good experience at afternoon they were on my car and balanced. They provided a car for me to drive to go back to work with no hassle. Always have a good experience at RBM North, sales and service. More

My car had 2 lights come on, one for low coolant and one for rear tail lights out. I called to make an appt and they told me I could drive it into the service lane anytime and they would check it for me. Th for rear tail lights out. I called to make an appt and they told me I could drive it into the service lane anytime and they would check it for me. The service dept opened at 7:30am so I arrived around 7:15am hoping to be the first in line. To my surprise, someone immediately came out and greeted me. I told him I realized they weren't open yet and explained what I was there for. They began working on my vehicle before they even opened! My car was fixed and back on the road in about 15 minutes! Everyone I came in contact with was friendly and seemed happy to help. Good customer service may be hard to find, but not at RBM North. They have mastered the art. THANK YOU! More

This was my second service experience with RBM North, and it was just as good, if not better, than the first time. My service advisor, Steve Byrd, was courteous, professional, communicative and efficient. it was just as good, if not better, than the first time. My service advisor, Steve Byrd, was courteous, professional, communicative and efficient. No one enjoys hearing the news that their car needs unexpected service, but RBM North provides a thorough explanation of options and timeframes, which makes you feel like you aren't being snowed. We've owned other luxury car brands previously, but Mercedes truly is the most exceptional customer service experience out there. I would recommend this dealer to anyone and everyone. More

We have been Mercedes owners, or should I say "Believers" for about a year and a half. We made the switch to Mercedes after owning/leasing 3 BMWs. From t he onset of our experience, we knew Merce "Believers" for about a year and a half. We made the switch to Mercedes after owning/leasing 3 BMWs. From t he onset of our experience, we knew Mercedes was different. Our salesperson Reza is wonderful. He even calls me on my cell phone on my birthday! Steve and the other service providers have always been most accomodating. The dealership is spotless and filled with everything you need. They are always willing to provide a loaner vehicle to get us on our way when needed. We have been exceptionally pleased with our Mercedes experience. The vehicle is beautiful but it is the service that keeps us coming back. I have been told I am a difficult customer but at RBM North, I don't have to be because they exceed expectations the first time. I work for the country's largest insurance company so I am well ware of what it takes to provide exceptional customer service. RBM has it. Thanks for all you do. You have very happy customers!! More