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RK Chevrolet

Virginia Beach, VA

4.9
190 Reviews

2651 Virginia Beach Boulevard

Virginia Beach, VA

23452

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Showing 190 reviews

September 04, 2022

This was my first time buying from RK Chevrolet. I purchased a 2016 Nissan Rogue. The staff and dealership handled my purchase excellent. Tyler Harding picked me up at my residence since I didn't ha More

by WN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Harding, Perry, April Sorensen
Sep 06, 2022 -

WN responded

One additional issue I have once I arrived home and went over the entire vehicle. I spent 2-1/2 hrs. cleaning the entire vehicle inside of dog hairs, and other items that was overlooked by the Service Dept. The job that was supposed to done at the dealership. Also cleaning the rear seats, I found a big rip in the rear seat on the side that was not spotted on the initial inspection, and covered with black duct tape. Very poor and un-professional job. I would give an (F) or a half a star for un-satisfaction work. Service department needs training on how to do their job. Clean and perform work as if it were own vehicle. Makes sense. and I would not want this on my mind of the shotty work for any customer. Although the 5 star I gave previously for the sales staff was pending due to the work I found in my inspection. These items and work should be covered on the initial 30 days that was explained to me. Please reply and correct these as I am a paying customer and previous Military (should not be treated this way!!

Sep 09, 2022 -

RK Chevrolet responded

Dear WN, My name is Dave Jensen and I am the General Manager here at RK. I want to personally talk with you regarding your experience, please reach out to me on my cell phone 757-339-0163. Sincerely, Dave Jensen General Manager

August 24, 2022

First time buying a SUV here. People are very friendly. Mark Cunningham is the most awesome, funny and knowledgeable guy you’ll ever work with. He kept us updated for when our SUV More

by Sarah D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cunningham -5 Stars & Fatima Chouirita - 5 Stars
Aug 25, 2022 -

RK Chevrolet responded

Dear Sarah S, We want to thank you for taking the time to give us your kind feedback, we truly appreciate it! Welcome to the RK Chevrolet family and we to see you again in the future! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539

August 15, 2022

Service center is AWFUL…salesman was great but will never buy a vehicle from them because of the awful service provided by their service center More

by Hattiecherry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Daskal
Aug 15, 2022 -

Hattiecherry responded

Service center is AWFUL…salesman was great but will never buy a vehicle from them because of the awful service provided by their service center

Aug 29, 2022 -

RK Chevrolet responded

Dear Hattiecherry, Thank you for sharing your feedback. I apologize for your experience. I would like to talk with you, please call me on my direct dial number at (757) 431-6585. Sincerely, Jay Craig Fixed Operations Director

July 28, 2022

Terrible customer service Wont call back. Front brakes on metal in 3 months. Promised stuff but never came through with it. More

by Shaverjh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Genson
Aug 02, 2022 -

RK Chevrolet responded

Dear Shaverjh, Thank you for speaking with me. I will be researching your concerns and will work towards a resolution. Sincerely, Doug Reader Service Manager (757) 431-6694

June 16, 2022

I purchased a 2020 Toyota Tacoma from RK used car lot in Virginia Beach Virginia. I had the best car buying experience I have ever had. Everything was relaxing and stress free and the best customer service More

by Cody T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tran, Dominique Blair, Shavon McKnight, Perry Dearing
Jun 20, 2022 -

RK Chevrolet responded

Dear Cody T, We want to thank you for taking the time to let us know about the 5 star experience you had here at RK! We also want to thank you for taking the time to write such kind comments about our awesome staff members, they all do a great job for their customers. Congratulations on your purchase and welcome to the RK family! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539

January 28, 2022

Just want to give a shout out to my favorite parts delivery driver Bob Carr! Working for Tidewater Auto Electric, we service all of Tidewater and getting our parts in a timely manner and with friendly More

by ADVISOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Carr
Feb 01, 2022 -

RK Chevrolet responded

Dear Advisor, Thank you for the 5 star rating and for your kind comments about Bob, he does a great job for his customers! We look forward to seeing you again in the future! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539

December 03, 2021

Stay away from the used car lot save your time and money and go elsewhere worst experience still have bad anxiety after sitting 6 hours and having my down payment taken leaving with no car and giving false More

by ashleythompson2020
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Skylor, jason
Dec 06, 2021 -

RK Chevrolet responded

Dear ashleythompson2020, Thank you for sharing your feedback. I apologize for your experience. I would like to talk with you, please call me on my direct dial number at (757) 431-6545. Sincerely, Greg Reynolds General Manager

November 19, 2021

Well I guess the only way to get the owner of RK Chevy to contact me is to leave him a poor review?? Hmmmm ok so me and my wife moved to VA. a few months back to be closer to our grandchildren and hopes of a More

by brotherspaintball69
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Hilgetag
September 29, 2021

Absolute worst dealership for sales and service. Sales doesn't even know what they sell. More

by GBrand
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unkown
Oct 02, 2021 -

RK Chevrolet responded

Dear GBrand, Thank you for your feedback, we are constantly striving to do better and would value the opportunity to discuss your experience. Please call me on my direct dial number at (757) 431-6545. Sincerely, Greg Reynolds General Manager

September 19, 2021

I bought my first new vehicle from here and everyone made me feel comfortable during the process. More

by jeremy.clark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Sorensen
Sep 20, 2021 -

RK Chevrolet responded

Dear jeremy.clark, Thank you for taking the time to write such kind comments and for rating us as 5 stars, we appreciate it! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539

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