Arriving at around 13:30, I had driven 90+ miles to meet a lovely man, Travis, with whom I had been corresponding via e-mail. I was given coffee by another salesman while I waited, exhausted from the drive. I looked at, in, and around the vehicle and took it for an entertaining test drive with Travis. The vehicle was missing floor mats, needed a final detailing, but it also obviously needed 4 new tires. I was extremely concerned about that (bad experience with another dealer in ATL who also tried to send me back to Tampa with balding tires) and also since the vehicle is five years old--what else could be wrong under the hood? As I sat inside again, I was further entertained by another salesman who was full of smiles and giggles. I was given a bottle of water. I voiced my concerns to Travis and then to the GM Frank. Frank said he would find me floor mats. The vehicle of course would get a final detail.
I wanted an inspection, at a Mini dealer (on my side of the Bay, it would have been free). Frank seemed stunned at first, declaring that the vehicle was fine. Of course I emphasized that I wanted to be sure and didn't want any problems down the line. But thankfully, Frank acquiesced and had another guy run the car down to Mini. There was no point in me leaving because I had traveled so far and it was rush hour, so I wasn’t going to get anywhere fast. I waited….watched…talked…laughed…went across the street with Travis to get myself dinner…and maybe around 19:30, the car was back.
The report mentioned the obvious about the tires, but also an alignment, oil pump solenoid, oil service, spark plugs and brake fluid flush. If you stand by your vehicles, they shouldn’t need repair. If they do, you should fix it. Frank offered me a $250 discount for the tires (I originally thought he would just replace them since I wasn’t going to be able to go home with the vehicle that day anyway.) Burnt out, I nodded my head and he proceeded to work up the numbers. Instead of coming to show me the numbers he handed me off to the finance guy to sign the paperwork. I thought that was strange because I thought we would have a conversation about it first. I had brought a blank check from my credit union. When I got in the nice finance guy’s office, I asked him to hurry and show me the numbers. He asked, “You haven’t seen the numbers, yet?” I knew that was strange. But it was late and wanted to give everyone the benefit of the doubt that we were all tired together. Then again, I should have been the most tired. Travis gave me an expresso.
The numbers reflected merely the discount of $250. The cost of the vehicle had been lowered by $200 on the website that day (after I was told that it had been recently lowered and that was probably as low as it was going to get). That was it. Burned out and disappointed, I signed everything just wishing for the day to be over, the search to be over, and hoping to be able to drive back home in the dark safely at 20:00. The best part about it was that Travis and another salesman are going to bring the vehicle to me. The worst part: no matter how nice people seem, GMs always appear to try to stiff you. I can’t even get a new set of tires for $250. I am even concerned about them making that long trip on those balding tires to deliver the vehicle to me. Every dealership I go to seems to stiff women who are unaccompanied. I hope not to be in the vehicle market for a long time.