Raceway Nissan

Excellent customer service!!! Staff is always pleasant and helpful with anything you need. I came there for an oil change. Raceway Nissan is the best and helpful with anything you need. I came there for an oil change. Raceway Nissan is the best More

Way too long fir an oil change. Had 9:30 appointment and it took til noon. Only because I purchased a maintenance contract will I go back. Wish I had t bought it ! You don’t value customers or their time. it took til noon. Only because I purchased a maintenance contract will I go back. Wish I had t bought it ! You don’t value customers or their time. More

I am so thankful for my advisor Marcos Estrada every time I'm there for my car service needs, he always helps me out always have some kind words to say and fix whatever problem needs to be fixed. I'm there for my car service needs, he always helps me out always have some kind words to say and fix whatever problem needs to be fixed. More

Great service as always I appreciate the way Nissan takes care of my car keeps it safe their appreciated.. since I've been coming to Raceway Nissan I've been happy with my car the way they take care of it care of my car keeps it safe their appreciated.. since I've been coming to Raceway Nissan I've been happy with my car the way they take care of it More

Why does it take 90 minutes to change oil? If I schedule a appointment for 9 am and I get the car back at 11, I am not a happy person. This happens everytime. a appointment for 9 am and I get the car back at 11, I am not a happy person. This happens everytime. More

Always a fast and pleasant experience, and they do not hassle you. Sam is great and makes sure to get the service done in a timely manner. Have always had a great experience here and would highly recommen hassle you. Sam is great and makes sure to get the service done in a timely manner. Have always had a great experience here and would highly recommend. More

Sam is always so helpful and a pleasure to deal with. My car was also cleaned when I picked it up. Will definitely be returning. car was also cleaned when I picked it up. Will definitely be returning. More

Bad customer service On service area I got there no one help me I stand for 10 minutes . Next time I will wear a tuxedo help me I stand for 10 minutes . Next time I will wear a tuxedo More

Emilio got back to me right away he kept me up to date and my car was ready in no time very friendly because of Emilio I’ll probably have my car serviced at Raceway from now on and my car was ready in no time very friendly because of Emilio I’ll probably have my car serviced at Raceway from now on More

To be honest, I have never seen such a bad service, it's too bad. Because of the pandemic, in order to save everyone's time, I did not spend time bargaining. During the test drive, both the sales staff and too bad. Because of the pandemic, in order to save everyone's time, I did not spend time bargaining. During the test drive, both the sales staff and I saw the problem of the lights on the dial. The salesman said that he would solve these problems first, and then sell the car to me, but he did not solve the problem. I drove on the freeway for more than an hour until I got home and the lights were still on. The left front door is difficult to close completely. I have to close the door repeatedly. Then it will open suddenly and I will close the door again, i was keep closing the door as I was driving on the freeway! The next day, I called the salesperson and he said he forgot to fix it. If I want to repair it, I have to drive the car back to the riverside dealer. However, the door cannot be closed and it is dangerous to drive. I hope he can help provide a nearby dealer. He said that he could not help me and hung up my phone. i was so regret that I bought new car from nissan at that moment. They don't care the customer need anymore after they sell the car to the customer. i was very disappointed. Then,I searched a dealer close to me, so I went to the tustin dealer, but the staff there was unwilling to accept my car. they thought I bought the car from another dealer. They should fix it. I asked him to repair it again and again, but he reluctantly agreed. I went to pick up the car the next day. Finding that the light is still on, the staff said: "This is the job of the body shop, not our job. This problem is the product itself. I will give you a phone number. You can directly contact Nissan. Our job is done." , He went into the office after speaking. I called nissan directly, it was supposed to be a customer service call. They had a very good attitude. After listening to my complaint, they replied to me the next afternoon and said to take the car to the tustin dealer for repair, and I drove the car there. On the fourth day, I went to pick up the car and found that the car was very dirty inside. there was no plastic to protect the seat. There were dirty footprints under the front seat, a lot of dust, even there's a big footprint on the back seat, and very dirty on the back seat too. I'm really angry. I thought Nissan is a very big company, but this experience disappointed me with Nissan's service. it's shocked me and all my friends around me. It's really bad! By the way, there are five star above, I want give zero , but can't submit if I didn't Rate my overall experience. In fact I gave zoro Star⭐, I have to gave one so I can submit this survey. More